Abstract: In an automated common use self-service kiosk, an automated error detection and recovery system automatically reports errors to an agent and prints a recovery coupon to be delivered to a user and presented to an agent. The recovery coupon contains a pointer to error condition data to allow the agent to quickly determine the cause of the error and possible corrections.
Abstract: Status information on plane, passenger, cargo, crew, fuel, food, baggage, maintenance, weather and any other process used to manage airport operations, including expediting aircraft turnaround time for takeoff, is gathered into a common decision support database. The system includes decision support tools to increase the sharing of information between airline, airport, contractors and the Federal Aviation Administration (FAA), to more efficiently and safely manage the service, maintenance and operations of aircraft.
Type:
Application
Filed:
October 22, 2003
Publication date:
April 28, 2005
Applicant:
ARINC INCORPORATION
Inventors:
Michael Siok, Gary Gambarani, Richard Stead, Shimon Weichbrod