Abstract: A call center answers calls from callers reporting incidents and dispatch responders in response thereto. A computing system at the call center receives a particular call from a caller regarding a particular incident, and determines whether the particular call is an original call that is reporting the particular incident for a first time to the call center, or is a repetitive call that is reporting the particular incident after the original call for the particular incident has already been received by the call center. If an original call, the computing system forwards the particular call to an agent at the call center for further attention. However, if a repetitive call, the computing system diverts the particular call from the agent at the call center. Accordingly, the resources of the call center may be concentrated on original calls and away from repetitive calls.

Abstract: An application instantiated on a computing device of a professional receives a selection of a client by a professional to place a call to the client by way of an identifier of the client, and upon receiving the selection of the client, presents to the professional a number of options for an identifier of the professional to be provided with the placed call to the client. The application receives from the professional a selection of one of the options for the identifier of the professional, places the call from the professional to the client, and in doing so provides the selected identifier of the professional with the placed call. The selected and provided identifier of the professional represents a favored location at which the professional or an associate thereof may be reached. The client may ascertain the provided identifier of the professional from the placed call and employ same to place a future call toward the professional or the associate thereof.

Abstract: An application instantiated on a computing device of a professional receives transmitted information on an incoming call from a client and displays same, including an identifier of the client by which the professional can place a return call thereto. Upon the professional selecting the identifier of the client, the application presents a number of options for an identifier of the professional to be provided with the return call, receives a selection of one of the options, places the return call from the professional to the client, and in doing so provides the selected identifier of the professional. The provided identifier of the professional represents a favored location at which the professional or an associate may be reached. The client may ascertain the provided identifier from the return call and employ same to place a future call toward the professional or the associate.