Abstract: Devices, methods and computer-readable media for providing broad quality of service optimization using policy-based selective quality degradation. Data associated with a quality of service for customers and QoS policy rules are stored. Customers are grouped for potential degradation. Levels of degradation are defined for each type of user device. Degradation for the group of customers is optimized using policy rules. Degradation is adjusted to account for variations in user treatment within the group. The adjusted degradation is then implemented.

Abstract: Devices, methods and computer-readable media for providing services based upon identification of decision makers and owners associated with communication services. Data for providing communication services based upon identification of decision makers associated with communication services is stored, wherein the data including a user profile and default template identifying a default decision maker for a service. Policy rules and the stored data are analyzed. A new decision maker for a particular service is identified based upon the analysis of the policy rules and the stored data. The communication services are provided to the identified new decision maker.

Abstract: Devices, methods and computer-readable media for providing quality of service optimization via policy-based rearrangements. Customers are grouped for potential rearrangement. Multiple alternative options are generated for a particular group using policy rules. Policy rules for the particular group are used to evaluate each option using common metrics. Policy rules are used to select a best option for the particular group. The best option for the particular group is implemented.