Abstract: A communication system includes a criteria matrix for calculating a dialogue score in response to a request for a dialogue model from a dialogue node within a communication action. The criteria matrix also incorporates a dialogue selection table for selecting an appropriate dialogue type, based on the calculated score.
Type:
Grant
Filed:
September 10, 2003
Date of Patent:
July 24, 2007
Assignee:
AT&T Knowlege Ventures, L.P.
Inventors:
Robert R. Bushey, Benjamin A. Knott, Theodore B. Pasquale