Abstract: Access is provided to network connection data for a user terminal. A query based on a request from a communications device to access the network connection data is received over a first network. The network connection data corresponding to the request is retrieved from a database based on the query. The database is populated with the network connection data and interfaces with a second network over which network connections are established with the user terminal. The network connection data retrieved from the database is forwarded for display at the communications device.

Abstract: A method for location-based communications routing includes determining a location of a requesting party in accordance with an address of the requesting party. Whether the location of the requesting party is in a first subscriber service area is determined and, when the location of the requesting party is not in the first subscriber service area, whether the location of the requesting party is in a second expanded subscriber service area larger than and including the first subscriber service area is determined. When the location of the requesting party is determined to be in the first subscriber service area, data corresponding to the first subscriber area is forwarded. When the location of the requesting party is determined to be in the second expanded subscriber service area, data corresponding to the second expanded subscriber service area is forwarded.

Abstract: A service to a user is prevented by providing, to the user, at least one communication link used to provide multiple services to the user. The plurality of services are activated over the at least one communication link. Transmission for the prevented service is prevented based on at least one characteristic of the at least one communication link over which the prevented service would be provided.

Abstract: A customer service call system that provides both manual (assisted by a service representative) and automated problem solving dialogs. A routing process determines which dialog is appropriate for incoming calls. The routing process determines a probability that the automated system will resolve the problem and also determines an expected hold time for the customer to reach the manual dialog. The routing process uses this information to determine how the call should be routed.

Abstract: Outgoing call log data associated with a call from a subscriber's terminal is provided by a system including a switch, which receives the call from the subscriber's terminal and launches a query in response to the call, and a service controller, which receives the query and forwards call data to an interface server in response to the query. The switch continues to process the telephone call after querying the service controller. The interface server obtains additional information from a directory database based on at least the received call data. An outgoing call log database receives and stores the call data and the additional information from the interface server as the outgoing call log data. A web server retrieves the outgoing call log data from the outgoing call log database, in response to a query from a web client, and displays the outgoing call log data at the web client.

Abstract: A method of collecting information is provided. The method includes sending an interactive text markup programming language script, using a session initiation protocol (SIP) message, to a communications device. The interactive script includes a first query and a second query that depends on a response to the first query. The method also includes receiving the response from the communications device. The response is based upon input from a user of the communications device.

Abstract: Persistent voicemail settings features are set by generating a list of persistent settings features, which are maintained in a defined state through more than one subscriber session, to include multiple persistent settings features that can be selected and set in accordance with input of a voicemail subscriber. The subscriber is sequentially prompted to select a persistent settings feature from the generated list by sequentially playing a first prompt for each of the persistent settings features. The selected persistent settings feature is set in accordance with input from the subscriber.

Abstract: A method for providing access to internet services includes displaying a graphical user interface (GUI) comprising a first pane configurable to display internet connection identifiers. The method also includes connecting simultaneously to the internet through a non-secure internet service provider and through a secure virtual private network over a single network access link, based on input to the first pane entered by at least one user of the graphical user interface.

Abstract: A method for controlling circuit switched communications using switched virtual circuit (SVC) signaling includes receiving, at a service controller over a signaling channel from an originating end system, a connection setup signal requesting a switched virtual circuit connection. A proxy setup signal enabling setup of the switched virtual circuit connection in response to the connection setup signal is sent over a proxy signaling channel separate from the signaling channel.

Abstract: A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of the procedure descriptors by the user, a sequence of instructions which enable completion of a procedure described by the selected procedure descriptor. The incoming communication is transferred at a position in the sequence of instructions to a representative. The incoming communication is also transferred back to the same position in the sequence of instructions.

Abstract: A method for providing spectral containment over telecommunications service lines is provided. The method includes selecting a filter having spectral characteristics corresponding to a predetermined passband. The method also includes connecting the filter in series to at least one loop used to provide at least one telecommunications service to a customer. The method further includes activating service over the at least one loop. The filter attenuates signals transmitted on frequencies outside of the predetermined passband over the at least one loop.

Abstract: A customer service call system that provides both manual (assisted by a service representative) and automated problem solving dialogs. A routing process determines which dialog is appropriate for incoming calls. The routing process determines a probability that the automated system will resolve the problem and also determines an expected hold time for the customer to reach the manual dialog. The routing process uses this information to determine how the call should be routed.

Abstract: A method for location-based communications routing includes determining a location of a requesting party in accordance with an address of the requesting party. Whether the location of the requesting party is in a first subscriber service area is determined and, when the location of the requesting party is not in the first subscriber service area, whether the location of the requesting party is in a second expanded subscriber service area larger than and including the first subscriber service area is determined. When the location of the requesting party is determined to be in the first subscriber service area, data corresponding to the first subscriber area is forwarded. When the location of the requesting party is determined to be in the second expanded subscriber service area, data corresponding to the second expanded subscriber service area is forwarded.

Abstract: The present invention is an Advanced Intelligent Network (AIN) based system and method that allows a subscriber connected to the Internet via a dial-up connection to receive caller identification information concerning an incoming telephone call. The information may be provided via a pop-up dialog box on the subscriber's display, which includes but is not limited to a monitor of a personal computer (PC). The information displayed to the subscriber includes the name and number of the calling party, if available. In addition, several disposition options are presented to the subscriber solely via the Internet which, upon selection, determine the handling of the incoming call.

Abstract: The present invention relates to a graphical user interface that allows a user to access, maintain, and troubleshoot services over a single digital subscriber line (DSL) through a unified interface. The interface permits the subscriber to simultaneously connect to multiple Internet connections and services.

Abstract: A method provides customized voice mail settings feature information to a telecommunications service subscriber. The method includes customizing a list of persistent settings features to include multiple persistent settings features that relate to telecommunications services subscribed to by the telecommunications service subscriber. The persistent settings features are maintained in a defined state through more than one subscriber session. The subscriber is sequentially prompted to select a persistent settings feature from the customized list by sequentially playing each of the persistent settings features to the subscriber.

Abstract: A method for location-based communicating includes defining at least one predefined service area for a service provider. A networked communications apparatus receives a communication including a first identifier that identifies the service provider based on input from a requesting party. A determination is made as to whether multiple predefined service areas have been defined for the service provider based on receiving the communication at the networked communications apparatus. A determination is made as to whether the requesting party is in one of the predefined service areas, when the multiple predefined service areas have been defined for the service provider. A determination is made as to which of the predefined service areas the requesting party is in, when the requesting party is in one of the predefined service areas. Information specific to a service provider location is provided for the determined predefined service area the requesting party is in.

Abstract: A method and system include routing telephone calls from multiple private networks via public lines and trunks in a public switched telephone network (PSTN) to a host switch, at which the connections would begin to run parallel. The host switch routes the telephone calls via a private trunk group to a private facility, such as an electronic tandem network (ETN) node or an asynchronous transfer mode (ATM) switch. If the private trunk group is full or unavailable, the host switch routes the telephone calls over alternate private or public trunk groups and selected carriers.

Abstract: A System and method for reducing and surviving failures in a voice trunking over ATM (VTOA) environment includes a CS-IWF complex having a plurality of interconnected CS-IWF units, each unit having a plurality of processors. An end office building may also be provided for interaction with the VTOA system. The end office building includes multiple T-IWFs, and a switch that distributes calls among the T-IWFs in a load sharing manner. Each T-IWF has a plurality of processors and is part of the VTOA system. A switch management system is also provided in the VTOA system. In order to reduce and survive failures, the switch management system includes a plurality of switch management system units. At least one of the switch management system units is a backup unit for a primary switch management system unit. Each switch management system unit provides application redundancy within itself.

Abstract: A system allows switch signaling to be processed in a controller adjunct to a switch, and for the controller to effect the connection by signaling to the switch. This is accomplished by an end unit communicating service information to a controller and the controller instructing the switch to carry out the service transaction. The service information from the end unit is routed through the switch being controlled by the controller.