Abstract: Described herein is a computer implemented method. The method comprises receiving, by an issue tracking system, a deployment update from a deployment system which includes deployment information in respect of one or more issues maintained by the issue tracking system. The method further comprises associating one or more issues maintained by the issue tracking system with deployment information by identifying the one or more issues to which the deployment information in the deployment update relates, extracting the deployment information from the deployment update, and associating the deployment information with each of the identified issues.

Abstract: An issue tracking system configured to determine whether an issue request submitted by a user of the issue tracking system can, or should, be subdivided into two or more issue requests. In some implementations, the issue tracking system is configured to extract a content item of the issue request (e.g., title, description, and the like) in order to perform a semantic and/or syntactic analysis of that content item. Upon determining that the content item includes two or more clauses linked by a coordinating, subordinating, or correlative conjunction, the system can provide a recommendation to the user to submit discrete two or more issue requests, each one of which corresponds to a single linked clause of the content item.

Abstract: Systems and methods for determining the priority of a set of reports available to a user. The method comprising determining, by a reporting application, a set of reports available to a user, each report including one or more metrics. The method further comprising obtaining metric data associated with each of the set of reports available to the user, accessing one or more priority calculation parameters for each report in the set of reports, calculating a priority value of each report of the set of reports based on the metric data and the priority calculation parameters for each report, and determining one or more high priority reports based on the priority value of each report of the set of reports.

Abstract: In an embodiment, an image reception system is communicatively coupled to an image analysis system and is configured to receive a digital image and analyze the pixels of the digital image to determine one or more regions in the digital image. For each region in the one or more regions in the digital image, the image analysis system recognizes the content in the region. A document creation system communicatively coupled to the image analysis system is configured to create a digital document based on the recognized content for the one or more regions. In some embodiments, the image analysis system is further configured to analyze the digital image to detect one or more of the following: region markers, tables, headers.

Abstract: Embodiments include a computer implemented method for automatically identifying an issue from a help message received via a chat interface and generating a response for responding to the help message. The method can include receiving one or more response templates that each include a reference to a resource associated with a help topic. The method can also include receiving, from a second user, a help request via the chat interface of a help channel. In response to receiving the help request the method can include parsing the help request to identify a help topic, generating a help desk ticket associated with the help request and generating a response message that includes an information resource associated with the help topic, and sending the response message to the user. In response to the user viewing the information resource and selecting a user interface element, the method can include automatically closing the help desk ticket.

Abstract: The techniques herein include an inquiry controller determining whether timing criteria have been met for sending an inquiry to a particular user account. In response to determining that the timing criteria for sending an inquiry to the particular user account is satisfied, the inquiry is sent to and received by a particular user device associated with the particular user account. When a response is received, a response analyzer analyzes it and selects a first follow-up action, with associated first digital content, for the system to perform for the particular user account based on the analysis. The chosen action may include automatically creating a calendar item in a digital calendar associated with the user account, updating a digital task list for the user account, generating and transmitting a second inquiry to the particular user device, and the like. The follow-up action is then performed.

Abstract: Methods and computer-readable medium for improved caching are disclosed. The method includes receiving, at a server node, a first data request including an identifier of a requested data entry; performing a lookup in the in-process cache for data corresponding to the identifier; upon determining that data corresponding to the identifier is missing in the in-process cache, invoking a cache loader module configured to: communicate a second data request for the identifier to a shared cache; receive a response from the shared cache; upon determining that data for the identifier was not returned in the response, communicate a third data request for the identifier to a main data store; receive data for the identifier from the main data store; and add the data for the identifier received from the main data store in the in-process cache; and communicating the data for the identifier of the data entry to a requesting system.

Abstract: Methods, systems, and computer readable medium for generating ticket requests are disclosed. The method includes retrieving a content item created at a social media platform in relation to an entity being serviced by an issue tracking system and determining a help-seeking intent associated with the content item based on textual data of the content item. The method further includes determining whether the help-seeking intent associated with the content item exceeds a threshold level of intent, and upon determining that the help-seeking intent associated with the content item exceeds the threshold level of intent: generating a ticket request based on the textual data of the content item, and communicating the ticket request to the issue tracking system.

Abstract: A widget management service may analyze messages (e.g., email messages or other electronic messages) to determine clusters of similar messages, such as messages based on a common template or otherwise having high levels of similarity to one another. Within these message clusters, the widget management service may analyze messages to determine unique content (e.g., content that differs across messages) for extraction and presentation in widgets in the graphical user interface.

Abstract: Systems, methods, and computer readable medium for determining a current drop target during a drag and drop operation are disclosed. The method includes during the drag and drop operation, detecting an event that indicates that a draggable item has moved. The method further includes determining whether a previous location of the draggable item was over a first drop target prior to the detected event, and determining whether a current location of the draggable item is over a second drop target. The method further includes determining whether to continue selecting the first drop target as the current drop target or to select the second drop target as the current drop target depending on the previous and current location of the draggable item, and a stickiness of the first drop target.

Abstract: In one embodiment, a method for scheduling tasks comprises, at a task scheduler of a processing node of a plurality of processing nodes: retrieving a first task descriptor from a local memory of the task scheduler, the task descriptor corresponding to a task scheduled for execution at the current time and comprising at least a task execution time, a frequency for performing the task, and a task identifier; determining whether the task descriptor is assigned to the task scheduler for execution; if it is determined that the task descriptor is assigned to the task scheduler for execution: executing the task; updating the task execution time based on the current task execution time and the frequency for performing the task; and re-queuing the task descriptor in the local memory.

Abstract: A method for displaying content in a graphical user interface (GUI) of an instance of a frontend application providing frontend functionality associated with a cloud platform. The method includes initiating a first request to execute a set of operations against a foreign dataset to generate a GUI element. The method includes requesting a data provider to transmit a copy of the foreign dataset, and receiving, from the data provider, the foreign dataset. The method includes submitting, to a first endpoint, a second request providing the foreign dataset as input to the first endpoint, and submitting, to a second endpoint, a third request providing first modified data, received from the first endpoint, as input to the second endpoint. The method includes receiving, from the second endpoint, second modified data, and performing at least one operation to generate the GUI element based on the second modified data.

Abstract: Described herein is a computer implemented method for maintaining a plurality of issues, each issue having an associated rank value, the rank values of the plurality of issues defining an order of the plurality of issues. The method comprises receiving a rank operation request to change the rank of a subject issue; determining relevant issues to the rank operation request; and attempting to acquire locks on each of the relevant issues. In response to successfully acquiring locks on each of the relevant issues a new rank value for the subject issue is calculated and saved.

Abstract: A permissions management system and a method for managing permissions in a multiplatform environment. A centralized permissions management system is communicably coupled to a gateway service that receives API calls and requests for content from edge devices, such as user devices. The gateway forwards permissions requests to the centralized permissions management system that determines whether a given user identifier is permitted to access content referenced by a given content identifier. In response, the centralized permissions management system returns an authorization response that, in turn, is forwarded to an identified or determined platform which, in response, can serve content and/or service an API call.

Abstract: A method for creating a dynamic element in content performed by a dynamic element management system is disclosed. The method includes receiving a content request for the dynamic element from a client device, the content request comprising a uniform resource locator (URL) of an external data source from which to retrieve content for the dynamic element; identifying the data source based on the URL; forwarding the content request to the identified data source; receiving metadata corresponding to the content hosted by the data source; and forwarding the metadata to the client device for display in a dynamic element placeholder on the client device.

Abstract: Systems and methods for rendering interactive web pages are disclosed. A disclosed method includes receiving a web page request, retrieving web page content for the web page, identifying one or more components that provide interactivity to the web page in the web content, determining whether the one or more components are critical components and communicating the determined one or more critical components in a Hypertext Markup Language (HTML) head and communicating the remainer of the web content in an HTML body.

Abstract: Described herein is a computer-implemented method. The method comprises receiving an operation notification in respect of a gated operation from a change requesting system, determining an issue type associated with the gated operation, and creating an issue of the determined issue type. The method further comprises determining that the issue has transitioned state from a pending workflow state to a particular operation resolution workflow state and, in response, generating an operation resolution message which is communicated to the change requesting system.

Abstract: Described herein is a computer implemented method for balancing a set of issues maintained by an issue tracking system, each issue in the set of issues having an original rank value. The method comprises determining a set of new rank values for the issue in the set of issues; selecting a first issue from the set of issues, the first issue being an issue from set of issues that is neither a lowest ranked issue or highest ranked issue; determining whether the first issue can be safely re-ranked based on the new rank value calculated for the first issue and original rank values of issues adjacent to the first issue; and in response to determining that the first issue can safely be re-ranked, re-ranking the first issue by assigning the new rank value determined for the first issue to the first issue.

Abstract: A method for accessing cloud resources via a local application development environment on a computing device. The method includes invoking an access management client at the computing device; obtaining an account identifier associated with a user account and communicating the account identifier to an identity platform; receiving an authentication message from the identity platform in response to the identity platform validating the account identifier, the authentication message comprising a role identifier; communicating the authentication message to the cloud platform; receiving security credentials associated with the role identifier from the cloud platform in response to the cloud platform validating the authentication message and the associated role identifier; setting a variable in the local development environment based on the received security credentials for use by the local development environment to request access to one or more resources maintained by the cloud platform.