Abstract: Telephone numbers are identified and highlighted on any computer document being loaded into a graphical user interface (GUI) for viewing by a user, and context information associated with the telephone numbers so tagged may also be viewed. The user may click on any particular highlighted telephone number or context information in the computer document while displayed in the GUI window in order to store the telephone number together with any desired context information associated therewith, or perform other functions, such as sending a facsimile transmission to the number, sending a message (e.g., SMS, IM or e-mail) or searching an associated database for prior occurrences of the telephone number or context information.

Abstract: A method and apparatus providing delivery of buffered frames in a Wireless Local Area Network (WLAN) is presented. The method and apparatus determines an occurrence of at least one non-APSD station in said WLAN, and when at least one non-Automatic Power Save Delivery (APSD) station is found, then maintains a legacy power saving buffer for each non-APSD station. The method and apparatus also determines an occurrence of at least one APSD station in the WLAN, and when at least one APSD station is found, then maintains at least one APSD buffer for each APSD enabled station. During a service period, frames are transmitted from the at least one APSD buffer.

Abstract: A multi-site software license balancing system for allocating a predetermined number of software licenses between two or more license servers located at different sites. Each license server compiles software license allocation and availability data and shares the allocation and availability data with the other license servers. When the number of allocated and available software licenses falls below a predetermined number and software licenses are available at an underutilized site, software licenses are transferred to the overutilized site, thus balancing the number of software licenses available at each site.

Abstract: A system and method are provided for establishing location-based push-to-talk communication groups. A location determining application is incorporated within a communication network for members of a push-to-talk group. This application may include global positioning satellite technology incorporated in mobile communication devices carried by the members, a triangulation application incorporated at a communications server, or an RFID application associated with the members. Location data obtained on the members is maintained in a database that is accessible to a communications server facilitating communication between the members. When a member initiates a push-to-talk communication, other members of the group are contacted based upon their locations. The communication can be selectively transmitted to either those within a pre-designated location, or outside of the pre-designated location.

Abstract: Methods, computer code, and means are described that can control load in a network. In some applications, the monetary cost of operating the network can be reduced. Utilization of links in the network can be monitored. A degree of suboptimality with respect to some criteria can be assessed. In some instances, the criteria could be based at least partly one or more monetary billing structures of some subset of two or more links. A subset of the forwarding decisions of one or more forwarding nodes in the network can be adjusted automatically, based at least partly on the assessing. The adjustment can attempt to reduce the degree of suboptimality.

Abstract: The present invention is directed to load balancing call signaling channels at the times that they are established, the use of variable frequency keep alive mechanisms depending on the state of the call signaling channel, and the establishment of a call signaling channel when resources are available or otherwise based on need.

Abstract: The present invention provides a device, system, and method for identifying interconnect cables used in a network and the locations in the network where the interconnect cables are deployed. The identification information may be used to audit, for example, patch panel connections in a computer or communications network. The preferred embodiments include RFID transponders incorporated at the cable ends. An RFID scanner is used to interrogate the transponders, and the retrieved information is stored and acted on as appropriate. In a first embodiment, secondary contacts are used on the network components for mating with primary contacts on the cable ends in order to generate information as to the location where the cable ends are connected. In a second embodiment, memory modules are incorporated in the components for providing information reflective of connection locations.

Abstract: An integrated video-telephony system is provided. The system allows a video communication session to be established to complement an audio communication session when communication devices or endpoints associated with the audio communication session are also video communication enabled. By coordinating the establishment of separate audio and video communication channels, integrated video-telephone communication sessions can be provided, without requiring the use of specialized communication servers or dedicated video telephone devices.

Abstract: A system is provided that includes a memory 204 comprising a baseline topology 216; and a processor 208 that selects, from the baseline topology 216, first and second addresses associated with first and second routers 224 and 228, respectively, wherein the first router 224 has an associated first hop count relative to a selected node 200 and the second router 228 an associated higher second hop count relative to the selected node 200, transmit test packets having a time to live equal to or greater than the first hop count, receive responses associated with the test packets, and determine, based on the response, whether load balancing is in effect at the first router 224.

Abstract: The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.

Abstract: A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the behavior of the virtual assistant changes responsive to user input.

Abstract: The present invention is directed to a message interfacing agent 224 enables a circuit-switched communication device 106, such as a telephone, to receive and respond to electronic messages and the feature server 228 enables external endpoints to access switch/server functionality using packet-switched communications.

Abstract: A method and apparatus for license distribution are disclosed. An endpoint requests information from a server related to information required for the server to grant a license. The server provides the required information to the endpoint. The endpoint obtains the required information, and forwards the information to the server. The server, upon receiving the information, determines if a license may be granted to the endpoint, and transmits a license authorization to the endpoint, which includes the number of licenses which are granted.

Abstract: The present invention is directed to an architecture 200 for setting up a communication between first and second communication devices 216 and 220, the first communication device 216 corresponding to a first directing server 224 and first communication manager 204 separate from the first directing server 224, comprising a contact servicing agent 244 operable to (a) receive a call set up message at least one of addressed to and originated by the first communication device 216; (b) determine that the first communication device 216 has a corresponding first communication manager 204; (c) forward the call set up message to the first communication manager 204 and request the first communication manager 204 to perform at least one of call originating and terminating processing; and (d) rout the call set up message to a destination referenced in the call set up message.

Abstract: The present invention provides an interconnect cable having an electroluminescent element disposed therein in order to facilitate locating the interconnect cable. The electroluminescent element is activated by a driver that may be selectively applied to specified driver ports located on end connectors of the cable. The electroluminescent element may be incorporated within the entire length of the cable, or only along selected sections of the cable.

Abstract: Systems and methods are described for supporting routing intelligence for evaluating routing paths based on performance measurements. The routing intelligence may include processes executed in a self-contained device. This device may control one or more edge routers, based on performance data from end users. In other embodiments, the routing intelligence device may be used solely to monitor one or more edge routers, producing reports but not effecting any changes to routing. Routing decisions may be injected to the edge routers via BGP updates. The devices may be stationed at the premises of a multihomed organization, such as an enterprise, ISP, government organization, university, or other organization supporting a sub-network coupled to an internetwork. In other embodiments, the routing intelligence comprises processes executed on a router.

Abstract: A wireless local area network (LAN), and a method of operating the same, prevents unauthorized users from accessing the wireless LAN. A signal strength of a station attempting to access the wireless LAN is measured. If the signal strength is less than a predetermined threshold value, the system concludes that the station is outside of an authorized geographical area. Such a station attempting to establish a connection is characterized as an unauthorized station, and access to the wireless LAN is denied. The system may also periodically verify that authorized stations remain within the authorized geographical area. A station that has moved outside of the authorized geographical area can be notified or denied further access to the wireless LAN.

Abstract: Methods and apparatus are provided for estimating a location of a plurality of wireless terminals. Signal strength measurements are obtained for at least one packet transmitted by each of the wireless terminals; and a Bayesian algorithm is applied to the signal strength measurements to estimate the location of each wireless terminal. In an infrastructure-based deployment, signal strength measurements are obtained from one or more signal monitors. In a client-based model, signal strength measurements are obtained from a client associated with a respective wireless terminal.

Abstract: The invention is a diagnostic tool for collaboratively testing a T1 line from remote terminals. A Diagnostic Interface Unit (DIU) containing test and monitoring equipment is connected into a T1 line close to a demarcation point. Testing from that common point, to either end of the T1 line is then performed by one or more operators at remote terminals. The operator terminals are connected via the Internet, to a common server in communication with the DIU. The operators each see the same page of a Diagnostic Web Service (DWS). Using the DWS, one of the operators causes the DIU to be switched into the T1 line and the T1 line configured and tested. All operators see the test setup and results on their own screens in real-time, making this remote testing equivalent to the operators meeting at the demarcation point and jointly testing from that point out.

Abstract: An apparatus for enabling signals directed to a first telecommunications terminal to be forwarded intelligently to a second telecommunications terminal in the vicinity of the first terminal is disclosed. In particular, the illustrative embodiment automatically forwards signals from a first terminal in a network to the closest terminal in the network that the first terminal is authorized to forward to. In one illustrative embodiment, each switch in the network has an associated location server for determining the closest authorized terminal. In another illustrative embodiment, each switch employs additional logic and data for determining the closest authorized terminal.