Abstract: A method is disclosed that enables the proper treatment of a queued call by a call center, or other data-processing system capable of queuing calls, in which the calling terminal of the queued call has been put on hold by its user. The call center is able to detect the terminal being put on hold by monitoring for a SIP re-INVITE request, in which the session description signifies an on-hold condition. When it is determined that the calling terminal is on hold, the call center modifies its treatment of the queued call. For example, the call center might freeze the call's position in the queue until the calling party takes the phone off of hold. As another example, the call center might allow the call to work its way to the top of the queue, with the terminal on hold, and then maintain the call's position at the top of the queue until a service agent is available.

Abstract: A method is disclosed that enables the screening of unwanted telephone calls, such as voice or video calls, for one or more called parties. In accordance with the illustrative embodiment of the present invention, an anti-SPAM system receives signaling information for one or more telephone calls made to one or more called parties by a calling party. Although the calling party can be a human caller, in a SPAM-over-Internet-Telephony context the calling party can alternatively be a server or other network element that originates SPAM voice calls for advertising purposes; both possibilities are accounted for in the illustrative embodiment. The anti-SPAM system then observes the behavior of the called party or parties that is exhibited in response to receiving the telephone calls. Based on the observed behavior, the anti-SPAM system then updates one or more rules for handling future telephone calls made to the protected called parties.

Abstract: A technique is disclosed that enables the managing of environmental conditions within an enterprise workplace and, in doing so, provides an improvement in facilities cost management over some techniques in the prior art. A data-processing system such as a private-branch exchange monitors the workplace by using one or more telephones, or other “telecommunications endpoints” to which the exchange is connected, in the workplace area. The exchange determines whether people are present in the workplace area by monitoring which endpoints are in use. Additionally, the exchange monitors the sounds that are received by the microphones of the endpoints. Based on knowing which endpoints are in use, the exchange generates control signals for the purpose of controlling one or more environmental conditions such as temperature, lighting, and so forth. In some embodiments of the present invention, the exchange examines the audio content of the received signals and bases the control signals on the audio content analyzed.

Abstract: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or her endpoint by selecting conference call identifiers, where the identifiers identify conference calls to be created. The initiating participant then selects the participants to be associated with the particular calls and confirms the selection. Upon confirmation of the selection, the conference calls among the selected participants are established.

Abstract: An apparatus or endpoint device is disclosed for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein the apparatus or endpoint device provides a multi-conferencing capability that enables one or more teleconferencing participants to manage multiple teleconferences simultaneously. Each participant in the teleconference call manages their respective teleconference through their apparatus or endpoint device at their specific location by using it to adjust the teleconferencing topology, i.e., who should form what part of each specific teleconference call.

Abstract: A method is disclosed that enables the managing of the overall sound level in an enterprise environment where telephones are used. A data-processing system such as a private branch exchange monitors whether one or more telephones are in use. Based on detecting when a first endpoint is in use and, therefore, when the endpoint's user is present, the private branch exchange controls one or more characteristics of the loudspeaker volume at a second endpoint. By accounting for other considerations such as the spatial closeness between the endpoints, which can be determined from office dimensions stored in a database, the private branch exchange of the illustrative embodiment is able to determine the degree of sound that is coupling over from one endpoint location to another. On a larger scale, the exchange is able to control the loudspeaker volumes of all of the endpoints in the workplace area. In doing so, the exchange manages the overall acoustic noise present.

Abstract: Presented is a method for selectively retrieving voice messages. The method includes accessing a list of received calls, and accessing a subset of the list of received calls. Each of the calls in the subset has an associated stored message. The method further includes selectively accessing information associated with a particular call in the subset of received calls, and retrieving the message associated with the particular call. Also presented is an internet protocol (IP) phone that includes a screen configured to display a list of received calls, a soft key configured to display a subset of the list of received calls when pressed. Each of the calls in the subset has an associated stored message. The phone further includes soft keys configured to selectively display information associated with a particular call in the subset of received calls when pressed, and retrieve the message associated with the particular call when pressed.

Abstract: A network apparatus includes an independent power supply providing a first power signal, and a data distribution device which is operably coupled to the independent power supply and a remote data distribution device, where the remote distribution data device exchanges data and provides a second power signal to the data distribution device, and further where the data distribution device selects the first power signal or the second power signal for operational power. A method includes scanning a plurality of sensors, each coupled to a plurality of power inputs, to ascertain if a power signal is present, determining whether a power signal associated with an independent power supply is present at a power input, sourcing power from the independent power supply if the power signal is associated with an independent power supply, and sourcing power from an alternative supply if the power signal is not associated with an independent power supply.

Abstract: An apparatus and method are disclosed for detecting intrusions in Voice over Internet Protocol systems, without the use of an attack signature database. In particular, the illustrative embodiment is based on the observation that some VoIP-related protocols (e.g., the Session Initiation Protocol [SIP], etc.) are simple enough to be represented by a finite-state machine (FSM) of compact size. A finite-state machine is maintained for each session/node/protocol combination, and any illegal state or state transition—which might be the result of a malicious attack—is flagged as a potential intrusion.

Abstract: An apparatus and method are disclosed for detecting intrusions in Voice over Internet Protocol systems without an attack signature database. The illustrative embodiment is based on two observations: (1) various VoIP-related protocols are simple enough to be represented by a finite-state machine (FSM) of compact size, thereby avoiding the disadvantages inherent in signature-based intrusion-detection systems.; and (2) there exist intrusions that might not be detectable locally by the individual finite-state machines (FSMs) but that can be detected with a global (or distributed) view of all the FSMs. The illustrative embodiment maintains a FSM for each session/node/protocol combination representing the allowed (or “legal”) states and state transitions for the protocol at that node in that session, as well as a “global” FSM for the entire session that enforces constraints on the individual FSMs and is capable of detecting intrusions that elude the individual FSMs.

Abstract: A method and apparatus perform call control by obtaining initial biometric information of ears of a user of a handheld audio device; detecting a change in the biometric information of the ears of the user; determining a position and motion of the handheld audio device by analyzing the detected change in biometric information; and performing call control based on the determined position and motion. Further, the method and apparatus perform a first call control operation in response to the determined motion and position if the handheld audio device is communicating with a first endpoint and a second call control operation if communicating with a second endpoint. In addition, the method and apparatus change an internal call control operation of a handheld audio device by determining motion and a position of the handheld audio device.

Abstract: A method and apparatus configure an audio device to communicate audio information to a hearing aid by receiving location information defining a location of a receiving inductive coil of the hearing aid; aiming a transmitting inductive coil of the audio device at the location; and controlling the transmitting inductive coil to generate an electro-magnetic field to communicate the audio information.

Abstract: A method and apparatus control the operations of an audio device by obtaining by the audio device biometric information about an ear of a user; identifying the user by processing the biometric information; and controlling the operation of the audio device in response to the identification of the user. Also, a method and apparatus control the operations of an external database by receiving biometric information about the ear of a user from an audio device; identifying the user by processing the biometric information; and transmitting a control message to another system. Further, a method and apparatus control the operations of a telecommunication system by receiving biometric information about an ear of a user from a telecommunication set; identifying the user by processing the biometric information; and controlling the operation of the telecommunication system in response to the identification of the user.

Abstract: A method of establishing calls with call centers that have heterogeneous hardware and software is disclosed. In particular, the data processing system for establishing a call selects one or more terminals for call based on the set of capabilities of the respective terminals and on the quality-of-service parameters that characterize the telecommunications channels connecting the terminals.

Abstract: A method and apparatus configure a handheld audio device to communicate audio information by identifying an ear being used with the handheld audio device and by configuring the handheld audio device in response to the ear identification to communicate audio information to the ear. The identification may use sonic or visual techniques to identify the ear.

Abstract: An apparatus and methods are disclosed for use by organizations that have PBXs at a plurality of sites. The invention pertains to cell phone calls from an affiliated terminal to her “home” private branch exchange. For example, an employee who works at the Chicago branch office might call the Chicago office's PBX to invoke a feature such as setting up call forwarding, retrieving voice mail, etc. Such calls might be automatically and transparently directed to another PBX when it is advantageous to do so. In the illustrative embodiment, the need or desirability to redirect such calls to another PBX is ascertained while the caller is still in the process of entering all of the required calling information. The effect of assessing whether to redirect the call in parallel with the caller entering the information is to reduce the delays otherwise experienced by the caller when placing calls outside of the enterprise area served by the home private branch exchange.

Abstract: A method for authentication is disclosed. During use, the observed usage of the device is compared to an expected pattern of usage of the device. Deviation between the observed and expected usage indicates that the user might not be authorized to use the device. If the deviation exceeds a threshold, a credential is required from the user to authenticate itself as the authorized user.

Abstract: Clock correlation can be achieved, for example, utilizing the RTP stream between a sender and receiver by determining a baseline at the start of, for example, a communication. This baseline is derived as a point in time from an arriving packet and represents a point from which subsequent packets deviate. Using this baseline, an early packet or a late packet can be detected. An early packet pushes the baseline down to that earlier point, while late arriving packets, if they are arriving late for a continuous period of time, represents a shift in the opposite direction from the baseline, resulting in a baseline moving to the “earliest” packet out of the sequence of the late arriving packets.

Abstract: A contact originator is given a choice to enqueue the contact in multiple contact queues, to serve multiple needs or interests of the originator. If the contact reaches the head of the queue for the primary need while the contact is being serviced from a queue for a secondary need, the contact either remains at the head of the primary-need queue until the servicing at the secondary-need queue is completed, or a resource of the primary-need queue is conferenced in with the contact and the resource of the secondary-need queue so that the resources can serve both needs simultaneously.

Abstract: An apparatus and methods are disclosed for performing peer authentication without the assistance of a human “guard.” In accordance with the illustrative embodiments, a peer is selected from a non-empty set of candidates at authentication time based on one or more of the following dynamic properties: the current geo-location of the user to be authenticated; the current geo-locations of the candidates; the current time; the contents of one or more directories (e.g., a telephone directory, an organizational chart or directory, etc.), the contents of one or more call logs; and the candidates' schedules.