Patents Assigned to Benbria Corporation
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Patent number: 10528914Abstract: A system for communicating information between one or more participants of a loop, the one or more participants being associated with a hotel, the system comprising one or more processors configured to initiate a loop in response to receiving an input from a first participant of the loop, the loop being associated with one or more attributes; determine, based on one or more first routing rules, a second participant of the loop; and in response to the determination, provide access to a first portion of information associated with the loop to the second participant.Type: GrantFiled: November 4, 2014Date of Patent: January 7, 2020Assignee: Benbria CorporationInventors: Ronald Richardson, Ying Du
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Publication number: 20190287122Abstract: What is disclosed is a system to enable real-time engagement with one or more customers utilizing one or more customer devices, implemented using one or more servers, said servers connected to said customer devices over at least one network, comprising: a survey phase, wherein one of the one or more customers utilizes the one or more customer devices to send feedback to one of the one or more servers over the at least one network; a post-survey phase, wherein the one of the one or more customers utilizes the one or more customer devices to send feedback to one of the one or more servers over the one or more networks; and a closure phase.Type: ApplicationFiled: March 12, 2014Publication date: September 19, 2019Applicant: Benbria CorporationInventors: Ying Du, Ronald Richardson
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Patent number: 9626427Abstract: A system for extracting customer feedback from a microblog site includes a retrieval unit coupled to the microblog site to capture microblog updates. A filter unit coupled to the retrieval unit filters the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates. A learning unit coupled to the filter unit prioritizes the filtered microblog updates, and a classification unit coupled to the learning unit classifies the filtered and prioritized microblog updates. An action unit coupled to the classification unit performs appropriate actions based on the classified, filtered and prioritized microblog updates.Type: GrantFiled: February 11, 2016Date of Patent: April 18, 2017Assignee: Benbria CorporationInventors: Wojciech Fraczak, Ying Du
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Patent number: 9344820Abstract: A mass audio notification system is provided, comprising a network, a plurality of speakers connected to the network, and at least one server connected to the network. The server can send audio data to at least one of the plurality of speakers via a transport link, and the server can send control commands to at least one of the plurality of speakers. The transport link can include a first protocol based on internet protocol.Type: GrantFiled: April 30, 2010Date of Patent: May 17, 2016Assignee: Benbria CorporationInventors: Pedro I. Sanchez, Matthew T. Battig, Ying Du
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Patent number: 9292598Abstract: A system for extracting customer feedback from a microblog site includes a retrieval unit coupled to the microblog site to capture microblog updates. A filter unit coupled to the retrieval unit filters the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates. A learning unit coupled to the filter unit prioritizes the filtered microblog updates, and a classification unit coupled to the learning unit classifies the filtered and prioritized microblog updates. An action unit coupled to the classification unit performs appropriate actions based on the classified, filtered and prioritized microblog updates.Type: GrantFiled: January 5, 2015Date of Patent: March 22, 2016Assignee: Benbria CorporationInventors: Wojciech Fraczak, Ying Du
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Patent number: 9094282Abstract: What is disclosed is a system for communicating information between one or more participants of a loop, the one or more participants being associated with an organization, the system comprising one or more processors configured to initiate a loop in response to receiving an input from a first participant of the loop, the loop being associated with one or more attributes; determine, based on one or more first routing rules, a second participant of the loop; and in response to the determination, provide access to a first portion of information associated with the loop to the second participant.Type: GrantFiled: March 8, 2013Date of Patent: July 28, 2015Assignee: Benbria CorporationInventors: Ronald Richardson, Ying Du
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Patent number: 8943061Abstract: A system for extracting customer feedback from a microblog site includes a retrieval unit coupled to the microblog site to capture microblog updates. A filter unit coupled to the retrieval unit filters the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates. A learning unit coupled to the filter unit prioritizes the filtered microblog updates, and a classification unit coupled to the learning unit classifies the filtered and prioritized microblog updates. An action unit coupled to the classification unit performs appropriate actions based on the classified, filtered and prioritized microblog updates.Type: GrantFiled: April 27, 2012Date of Patent: January 27, 2015Assignee: Benbria CorporationInventors: Wojciech Fraczak, Ying Du
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Patent number: 8943146Abstract: Systems, methods, and devices for simultaneously distributing mass notifications to multiple users. A mass notification system receives input data and, based on this input data, creates notifications for mass distribution. The notifications are then transmitted to computing devices used by the users who are to be notified.Type: GrantFiled: September 21, 2010Date of Patent: January 27, 2015Assignee: Benbria CorporationInventors: Eric Alexandre Lefrancois des Courtis, Ying Du, Dan Le, Yuanyuan Liu
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Publication number: 20140280808Abstract: A system to enable dynamic routing for one or more businesses, comprising: one or more servers to create one or more platforms corresponding to the one or more businesses, wherein each of the one or more platforms is associated with one or more routing configurations, and said associated one or more routing configurations based on one or more characteristics of said corresponding business.Type: ApplicationFiled: March 14, 2014Publication date: September 18, 2014Applicant: Benbria CorporationInventors: Ying Du, Drew Joseph Martin, Nicolas Porter
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Publication number: 20140278788Abstract: What is disclosed is a system to enable real-time engagement with one or more customers utilizing one or more customer devices, implemented using one or more servers, said servers connected to said customer devices over at least one network, comprising: a survey phase, wherein one of the one or more customers utilizes the one or more customer devices to send feedback to one of the one or more servers over the at least one network; a post-survey phase, wherein the one of the one or more customers utilizes the one or more customer devices to send feedback to one of the one or more servers over the one or more networks; and a closure phase.Type: ApplicationFiled: March 12, 2014Publication date: September 18, 2014Applicant: Benbria CorporationInventors: Ying Du, Ronald Richardson
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Publication number: 20140278783Abstract: What is disclosed is a system to enable real-time customer engagement with one or more customers utilizing one or more devices, implemented using one or more servers, said servers connected to said devices over at least one network, comprising a survey phase, wherein one of the one or more customers utilizes an interactive survey running on one of the one or more devices to send feedback to one of the one or more servers over the one or more networks; a post-survey phase, wherein the customer utilizes one or more devices to send feedback to one of the one or more servers over the one or more networks; and a closure phase.Type: ApplicationFiled: March 15, 2013Publication date: September 18, 2014Applicant: BENBRIA CORPORATIONInventor: Ying Du
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Publication number: 20140257929Abstract: A system for an online survey comprising a server, said server coupled to at least one user device by a network; said server operative to select a first query for a user, and one or more options to respond to the first query; transmit a first set of signals to the at least one user device, wherein said first set of signals comprise the first query and one or more options to respond to the first query; receive, from the user device, a first response based on the one or more options to respond; select a second response and one or more options to respond to the second query based on said first response; and transmit a second set of signals to the at least one user device, wherein said second set of signals comprise the selected second response and one or more options to respond to the second query.Type: ApplicationFiled: March 9, 2013Publication date: September 11, 2014Applicant: BENBRIA CORPORATIONInventors: Ying Du, William Curtis Collins
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Publication number: 20140189114Abstract: A method for communicating information between one or more participants within an organization includes initiating, using one or more processor, a loop. The loop is associated with one or more attributes. The method further includes determining, based on one or more first routing rules, that a first member of the organization is a first participant of the loop. In response to the determining, access to a first portion of information associated with the loop is provided to the first participant.Type: ApplicationFiled: December 27, 2012Publication date: July 3, 2014Applicant: Benbria CorporationInventor: Ronald Richardson
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Publication number: 20130290532Abstract: What is disclosed is a system for communicating information between one or more participants of a loop, the one or more participants being associated with an organization, the system comprising one or more processors configured to initiate a loop in response to receiving an input from a first participant of the loop, the loop being associated with one or more attributes; determine, based on one or more first routing rules, a second participant of the loop; and in response to the determination, provide access to a first portion of information associated with the loop to the second participant.Type: ApplicationFiled: March 8, 2013Publication date: October 31, 2013Applicant: BENBRIA CORPORATIONInventors: Ronald Richardson, Ying Du
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Publication number: 20130290333Abstract: A system for extracting customer feedback from a microblog site includes a retrieval unit coupled to the microblog site to capture microblog updates. A filter unit coupled to the retrieval unit filters the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates. A learning unit coupled to the filter unit prioritizes the filtered microblog updates, and a classification unit coupled to the learning unit classifies the filtered and prioritized microblog updates. An action unit coupled to the classification unit performs appropriate actions based on the classified, filtered and prioritized microblog updates.Type: ApplicationFiled: April 27, 2012Publication date: October 31, 2013Applicant: Benbria CorporationInventors: Wojciech Fraczak, Ying Du
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Publication number: 20130166457Abstract: Systems and methods for managing feedback from customers, especially feedback which has been posted on social media websites or submitted electronically from a mobile device. Specific social media websites are automatically monitored for comments regarding a specific brand. Customers who posted comments are contacted with an invitation to provide more details regarding the comment. A link to the brand's website or to a specific feedback application is provided to the customer. Once the customer logs in to either the website or the application, the customer can provide more details regarding the comment and this feedback is assigned a ticket. The feedback associated with the ticket is then routed based on the content of the feedback.Type: ApplicationFiled: December 21, 2011Publication date: June 27, 2013Applicant: BENBRIA CORPORATIONInventors: Ying DU, Ronald RICHARDSON
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Publication number: 20130091228Abstract: A server and methods relating to a notification system having a client request gateway for validating client requests and for mapping client requests with transactions. The notification system also has an enterprise interaction engine for receiving the transactions and mapping transactions with interactions. These interactions are sent to applications servers that produce interactions results. Interaction results are then associated with transactions results. Based on the transaction results, notifications are created and sent to members of an audience.Type: ApplicationFiled: October 7, 2011Publication date: April 11, 2013Applicant: BENBRIA CORPORATIONInventors: Ying DU, Ronald RICHARDSON
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Publication number: 20120163368Abstract: An IP-enabled speaker with a trigger button module. Activation of the button on the trigger button module activates an audio link between a user of the speaker and a user of a destination communications device.Type: ApplicationFiled: December 23, 2010Publication date: June 28, 2012Applicant: BENBRIA CORPORATIONInventors: Matthew Thomas BATTIG, Pedro Ivan Sanchez ANDRADE, Ying DU
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Publication number: 20120072844Abstract: Systems, methods, and devices for simultaneously distributing mass notifications to multiple users. A mass notification system receives input data and, based on this input data, creates notifications for mass distribution. The notifications are then transmitted to computing devices used by the users who are to be notified.Type: ApplicationFiled: September 21, 2010Publication date: March 22, 2012Applicant: BENBRIA CORPORATIONInventors: Eric Alexandre Lefrancois des Courtis, Ying Du, Dan Le, Yuanyuan Liu
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Publication number: 20110268286Abstract: A mass audio notification system is provided, comprising a network, a plurality of speakers connected to the network, and at least one server connected to the network. The server can send audio data to at least one of the plurality of speakers via a transport link, and the server can send control commands to at least one of the plurality of speakers. The transport link can include a first protocol based on internet protocol.Type: ApplicationFiled: April 30, 2010Publication date: November 3, 2011Applicant: Benbria CorporationInventors: Pedro I. Sanchez, Matthew T. Battig, Ying Du