Abstract: A display assembly includes front and rear bezel members each defining a frame around a display opening. The front bezel member is capable of secure attachment to the rear bezel member at an interface that defines at least one gap. A display panel is retained against the rear face of the rear bezel member. At least one additional panel member is retained in the gap between the front and rear bezel members, such as a touch panel or EMI panel. The display panel, EMI panel, and touch panel are each individually removable from the display assembly.

Abstract: Information is received from a plurality of CRM/SFA sources within an operating environment and is mapped to specific business processes. Transactional data, learning systems information, technical support information and usage data is aggregated and used to provide a dimensional model of the data. The present invention provides a mapping view of technology usage to one or more business practices and reflects, among other things, the extent to which customer relationship management technology is impacting sales representative performance.