Abstract: Novel tools and techniques are provided for implementing service diagnostics and provisioning via a service action guidance engine (“SAGE”). In various embodiments, SAGE may autonomously analyze data to identify any issues with provisioning one or more first services, among a plurality of services, to a first customer of a service provider. SAGE may autonomously identify one or more first automation actions from a plurality of automation actions to address at least one first issue identified based on the analysis, and may autonomously send one or more first instructions to one or more first automation bots, among a plurality of automation bots, to perform the identified one or more first automation actions. SAGE may also generate and present one or more guidance messages to call center users to guide interaction between customers and the call center users, based on analysis data associated with provisioning of services to the customers.

Abstract: This disclosure describes systems, methods, and devices related to managing Internet Protocol Security (IPsec) for virtual private network (VPN) concentrators. A method may include: identifying, by an edge gateway backend system, a first IPsec tunnel, a second IPsec tunnel, and a third IPsec tunnel between a VPN client and a VPN concentrator of the edge gateway backend system; determining, by the edge gateway backend system, that the first IPsec tunnel is a highest priority tunnel between the VPN client and the VPN concentrator; determining, by the edge gateway backend system, that the highest priority tunnel between the VPN client and the VPN concentrator is active; and deactivating, by the edge gateway backend system, fully qualified domain names of the second IPsec tunnel and the third IPsec tunnel from the VPN concentrator based on the determination that the highest priority tunnel between the VPN client and the VPN concentrator is active.

Abstract: Novel tools and techniques for providing an in-line AI virtual assistant are provided. A system includes a session border controller coupled to an end-user device, and a session initiation protocol stack. The session initiation protocol stack includes a processor, and non-transitory computer readable media comprising instructions executable by the processor to: receive, from the session border controller, a call invite request; provision, via the AI virtual assistant service, an AI virtual assistant instance in response to the call invite request; and join the AI virtual assistant instance to a call with the end-user device.

Abstract: Novel tools and techniques might provide for implementing Internet of Things (“IoT”) functionality, and, in particular embodiments, implementing added services for OBD2 connection for IoT-capable vehicles. In various embodiments, a portable device (when connected to an OBD2 DLC port of a vehicle) might monitor wireless communications between a vehicle computing system(s) and an external device(s), might monitor vehicle sensor data from vehicular sensors tracking operational conditions of the vehicle, and might monitor operator input sensor data from operator input sensors tracking input by a vehicle operator. The portable device (or a server) might analyze either the monitored wireless communications or a combination of the monitored vehicle sensor data and the monitored operator input sensor data, to determine whether vehicle operation has been compromised.

Abstract: Novel tools and techniques might provide for implementing secure communications for IoT devices. In various embodiments, a gateway or computing device might provide connectivity between or amongst two or more Internet of Things (“IoT”) capable devices, by establishing an IoT protocol-based, autonomous machine-to-machine communication channel amongst the two or more IoT capable devices. For sensitive and/or private communications, the gateway or computing device might establish a secure off-the-record (“OTR”) communication session within the IoT protocol-based, autonomous machine-to-machine channel, thereby providing encrypted machine-to-machine communications amongst the two or more IoT capable devices, without any content of communications that are exchanged amongst the IoT capable devices over the secure OTR communication session being recorded or logged.

Abstract: Examples of the present disclosure provide a message relay service. The message relay service provides an application programming interface (API) with which messages can be sent and received without handling specific implementation details of a messaging system. When inbound messages are received, the message relay service may provide a push notification and/or may store the message for later access. In examples, one or more source addresses are used to send messages. If the client device indicates a group of addresses should be used, one address is selected from the group and used to send a message accordingly. In some examples, the message relay service determines that a messaging gateway need not be used to message a recipient address, and transmits the message without use of the messaging gateway. The same API may be used to send and receive messages across different messaging systems without a customer handling system-specific complexities.

Abstract: In a wireless network, the radio frequency (RF) environment of devices that are part of the network may change, for example, as portable devices are moved by users, or as other objects (which may obstruct or reflect RF signals) move within the environment. As such, systems and methods to extend wireless access range are provided.

Abstract: A wireless testing system is provided that tests Wi-Fi signal strength of devices of a local network to determine distribution of network devices within the local network. In particular, one or more Wi-Fi-based devices may be located within or near a premises in which a wireless network is present. The devices are configured to automatically connect to a particular test broadcast signal from a modem and provide signal strength data. An application may log into or otherwise access the information obtained by the modem concerning the Wi-Fi signal strength of the wireless devices. The application may analyze the Wi-Fi signal strength information and may execute a recommendation engine to provide one or more recommendations/directions for installing components of the wireless network, such as wireless devices, modems, etc. to improve the coverage of the wireless network and provide a more robust wireless experience for devices within the wireless network.

Abstract: Novel tools and techniques are provided for implementing error detection in a network, and, more particularly, to methods, systems, and apparatuses for implementing error and/or fault detection in a network and/or media stream and providing options to address the error and/or fault in the network and/or media stream. In various embodiments, a computer might detect an error in a first network and send a notification indicating that the error has occurred. The notification might contain one or more options to address the error in the first network. The computer, a user device, a service provider device, or a content provider device might receive and display the notification containing the one or more options. The computer, the user device, the service provider device, or the content provider device might then select at least one of the one or more options to address the error in the first network.

Abstract: This disclosure describes systems, methods, and devices related to remotely testing virtual network functions with edge gateways. A method may include providing an application for receiving user inputs for testing a virtual network function (VNF); receiving, via the application, a first user input associated with adding an image of a virtual machine instance to the application; downloading, via the application, the image based on the first user input; receiving, via the application, a second user input associated with instantiating a service associated with the virtual machine instance; instantiating, via the application, the service based on the second user input; receiving, via the application, a third user input associated with testing the VNF with the edge gateway device using the image and the service; and executing, via the application, a test of the VNF with an edge gateway using the image and the service based on the third user input.

Abstract: In examples, a first Anycast advertisement is received from a first server identifying the first server as a primary address for a service. In addition, a second Anycast advertisement is received from the first server identifying the first server as a secondary address for the service. Further, a third Anycast advertisement is received from a second server identifying the second server as the secondary address for the service. A first community advertisement is also from the first server identifying the first server as a member of a first community. Thereafter, a first request is received from a client including the primary address, and the request is routed to the first server. When a second request from the client is received including the secondary address, based at least on the community advertisement, the first server is ignored, and the second request is routed to the second server.

Abstract: Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (“CPE”) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.

Abstract: Systems and methods for securely and remotely storing data in a remote, distributed redundant array of independent drives (RAID) is provided. RAID storage is accomplished through a series of mapped drives, non-routable Internet protocol (IP) addresses, and routable IP addresses. In addition, authorization to access a RAID controller, network address translation (NAT) system, and domain name system (DNS) system may all be separated, increasing security and allowing storage to be securely distributed among a variety of dispersed storage locations.

Abstract: A system for noise profile generation includes a customer gateway communicatively coupled to one or more end devices over a communication medium, at least one noise information node communicatively coupled to the customer gateway and programmed to extract noise information present on a communication path from the customer gateway to at least one of the one or more end devices, a noise profile database storing one or more noise profiles, and a noise profile generator. The noise profile generator includes at least one processor and non-transitory computer readable media having a set of instructions executable by the at least one processor to retrieve the extracted noise information associated with the communication path, determine whether the at least one noise characteristic of the extracted noise information matches with one or more noise profiles and identify at least one noise source on the communication path.

Abstract: The present disclosure describes a system and method for providing dynamic remediation of a pluggable streaming device issue, such as a customer premises equipment (CPE) device. Sometimes, various features of the CPE device to begin to fail. For example, synchronization of the audio and video streams may drift, media rental purchases may time out, or playback may throttle to low quality. Such failures can be caused by device or network issues. The present disclosure describes a CPE remediation system that operates to identify a failure associated with playing media streamed by the CPE device. The CPE remediation system may further determine a solution to remediate an observed CPE device-related failure. In some examples, the CPE remediation process may further provide or perform one or more actions included in the determined solution. In some examples, the solution may include a warm or a cold reboot.

Abstract: Novel tools and techniques are provided for implementing automated robocall detection. In various embodiments, a computing system may compare first abstracted raw data, obtained from a portion of call data from a first call from a first originating party, with each of a plurality of abstracted raw data, obtained from portions of call data from a plurality of calls from a corresponding plurality of originating parties. In some instances, the plurality of abstracted raw data and the first abstracted raw data may each include at least one of word count data, phoneme count data, inter-word timing data, voice pitch estimation data, and/or background noise data. The computing system may determine whether the first abstracted raw data is indicative of the first call being a suspected unsolicited or unwanted communication, based at least in part on the comparison. If so, the computing system may perform one or more tasks.

Abstract: A configurable wireless access device is provided. Among other things, a wireless protocol may offer the use of multiple channels on a frequency spectrum. However, certain channels in certain parts of the world may be restricted, while those same channels in different geographic areas may be legal to use for wireless access device(s) and extender device(s). In examples, the wireless access device(s) may include a location transceiver, such as a global positioning satellite (GPS) transceiver, to allow the wireless access device(s) or associated systems to (a) determine the position of the wireless access device; (b) determine whether that position is within a restricted area; and (c) if so, automatically disable access to the restricted channels/bandwidth and, if not, permit access to the restricted channels/bandwidth.

Abstract: A system and method for mitigating anomalies in a network device. One or a combination of mitigation actions may be pre-programmed into a plurality of customer premises equipment (CPE) devices. The mitigation actions may be available as temporary or permanent work arounds as problems are detected that match known or discovered patterns of log events. Unsupervised machine learning techniques may be used to identify and correlate new patterns of log events with device anomalies or malfunctions. When a new pattern of log events is discovered and correlated to an anomaly or malfunction in a group of CPE devices, the discovered pattern may be written to the group of CPE devices with instructions to use particular ones of the mitigation actions. The CPE devices can then, in examples, monitor their own logs to detect the patterns and implement one or more of the mitigation actions.

Abstract: Novel tools and techniques are provided for implementing network experience shifting, and, in particular embodiments, using either a roaming or portable hypervisor associated with a user or a local hypervisor unassociated with the user. In some embodiments, a network node in a first network might receive, via a first network access device in a second network, a request from a user device to establish roaming network access, and might authenticate a user associated with the user device, the user being unassociated with the first network access device. Based on a determination that the user is authorized to access data, content, profiles, and/or software applications that are accessible via a second network access device, the network node might establish a secure private connection through a hypervisor or container communicatively coupled to the first network access device to provide the user with access to her data, content, profiles, and/or software applications.

Abstract: A tool is provided to configure an edge compute environment of a network. The edge compute configuration tool may generate a configuration process for instantiating an edge compute environment at an edge site of a network including configuring one or more of the components of the edge compute environment. The configuration process may be based on seeding data and/or information provided to the edge compute configuration tool via a user interface and/or from one or more databases associated with the network. The configuration process may further include generating automatically executed configuration instructions that communicate with the devices of the edge compute environment to configure operational processes of the devices, provision communication ports, establish one or more network addresses with the devices, etc. In some instances, the edge compute configuration tool may execute one or more micro-services to communicate with and control configuration of the devices of the edge compute environment.