Abstract: A system and method are provided for managing diagnostic and performance information for communications system terminal endpoints (TEs) communicating over an Internet Protocol (IP) network. The TEs communicate by transmissions that are voice, modem, facsimile, video, data transmissions, or the like. A Diagnostic Supervisor (DS) transmits Diagnostic Configuration Messages (DCMs) to the TEs. The TEs generate Diagnostic Messages (DMs) based on diagnostic information, including error statistics, voice statistics, facsimile statistics, video statistics, data statistics, or the like, concerning IP network transmissions in which the TEs participate. The DCMs instructs the TEs how to format and when to transmit DMs. The DMs are transmitted by the TEs to the DS. In a system with more than one DS, the TEs can transmit DMS to the plural DSs, other TEs or any network devices.

Abstract: The present invention provides a dynamic telephone configuration mode for users of a telephone system. In a virtual configure mode, a user inputs a virtual extension. The input virtual extension is associated with the physical extension of the telephone being dynamically configured. The DC telephone is then operated as if it were associated with the virtual extension input by the user. In the physical configure mode, a user inputs a physical extension. The input physical extension is swapped with the physical extension of the telephone being dynamically configured. The DC telephone is then operated as if it were associated with the physical extension input by the user.

Abstract: Systems, methods, protocols and apparatus for information exchange and synchronization using DTMF signaling over telephone communication channels are provided. Information is packetized and converted from one format, e.g., ASCII formatted data, to another format, e.g., BCD formatted data. The information is wrapped in one or more packets by a sending apparatus, each packet including one or more headers, such as a Name and Length field that identify the information being exchanged and the amount of data included in the packet payload/value field. The data in the packets are converted from BCD to DTMF signals and are transmitted over a telephone communication line to a receiving apparatus. The receiving apparatus converts the DTMF signals back to BCD formatted data and processes the packets to obtain the information contained therein.

Abstract: The present invention provides a dynamic telephone configuration mode for users of a telephone system. In a virtual configure mode, a user inputs a virtual extension. The input virtual extension is associated with the physical extension of the telephone being dynamically configured. The DC telephone is then operated as if it were associated with the virtual extension input by the user. In the physical configure mode, a user inputs a physical extension. The input physical extension is swapped with the physical extension of the telephone being dynamically configured. The DC telephone is then operated as if it were associated with the physical extension input by the user.

Abstract: A system and method is provided for monitoring and routing incoming communications to an agent in an organization. In accordance with the system and method of the invention, a communication control system is provided that includes a server side and a client side. The server side includes a computer telephone integration (CTI) server. The CTI server is connected to a phone switch via an interface application, and includes a call routing server. The communication control system also includes a client side. The client side may include an agent application, an attendant application, and a configuration application. The call routing server monitors all calls coming into an organization which are to an agent or an attendant and routes the calls based on various parameters. The call routing server provides various information to the agent application and the attendant application based on the incoming call.

Abstract: A unified messaging system is provided that includes two-way synchronization and replication of messages. The unified messaging system includes a workstation, a voice-mail server, and an e-mail server. The workstation may be a personal computer, for example. The workstation includes an agent to monitor messaging activities within the workstation mailbox. Also, the voice-mail server includes a proxy e-mail client (PEC) to operate and retrieve e-mail messages in the absence of the workstation. In accordance with the system and method of the invention, two-way synchronization and replication is provided. The two-way synchronization and replication operates between the workstation and the voice-mail server. Specifically, the replication operates between the e-mail store, e.g., the mailbox, of the workstation and the voice-mail store of the voice-mail server. The replication duplicates messages in each of the mailbox of the workstation and the voice-mail message store of the voice-mail server.

Abstract: Systems, methods, protocols and apparatus for information exchange and synchronization using DTMF signaling over telephone communication channels are provided. Information is packetized and converted from one format, e.g., ASCII formatted data, to another format, e.g., BCD formatted data. The information is wrapped in one or more packets by a sending apparatus, each packet including one or more headers, such as a Name and Length field that identify the information being exchanged and the amount of data included in the packet payload/value field. The data in the packets are converted from BCD to DTMF signals and are transmitted over a telephone communication line to a receiving apparatus. The receiving apparatus converts the DTMF signals back to BCD formatted data and processes the packets to obtain the information contained therein.

Abstract: A telephone switching system and computer implemented method to enhance the integration of an independent voice mail system and a telephone exchange switch. The system also includes telephone sets in communication with the switch and a voice mail system with the telephone sets which include a display device and a manual switch that provide an interactive relationship between the telephone set and the user. Predetermined messages are exchanged serially between the voice mail system and the telephone exchange switch to provide enhanced functionality of the telephone switching system.

Abstract: A system, method and computer program product for managing diagnostic and performance information for communications system terminal endpoints (TEs) communicating over an Internet Protocol (IP) network. The TEs communicate by connections that are voice, modem, facsimile, video, data transmissions, or the like. A Diagnostic Supervisor (DS) transmits Diagnostic Configuration Messages (DCMs) to the TEs. The TE's generate Diagnostic Messages (DMs) based on diagnostic information, including error statistics, voice statistics, facsimile statistics, video statistics, data statistics, or the like, concerning IP network connections in which the TEs participate. The DCMs instructs the TEs how to format and when to transmit DMs. The DMs are transmitted by the TEs to the DS. In a system with more that one DS, the TEs can transmit DMs to the plural DSs, other TEs or any network devices. The DS can be programmed locally or remotely to send various types of DCMs.

Abstract: A method, system, and computer program product are provided that extend the functionality of personal information managers (PIMs) to allow a user to perform telephone control operations through the PIM. The method, system, and computer program product also allow the user to extend the capabilities of his telephone system. The user can receive information maintained by the PIM (such as contacts, unread e-mail messages, and calendar appointments) as needed, without requiring a query. The user can receive unread e-mail or reminders about imminent appointments through a pager, for example. Parties trying to contact the user can also receive information maintained by the user's PIM. For example, a caller can learn the user's whereabouts, as indicated by the user's appointment calendar, when the user is unavailable to answer a telephone call. This functionality is provided in part by connecting the PIM and its data structures to a private branch exchange.

Abstract: A digital signal generator that produces multi-frequency tones in the voice band range for use in telephone station sets utilizing multitone dialing. Amplitude information describing each of eight voice band frequencies is digitally encoded into a sequence of multi-bit words describing the amplitude at successive data points along the waveform. The eight frequencies so encoded are separated into four upper and four lower frequencies and stored in two solid state read-only memories. Upon command amplitude data words for one upper and one lower frequency are sequentially read out of the memory in time synchronization, added, and their sum applied to a digital delta modulation circuit. The delta modulator determines the change between two successive data word sums and describes the change by an output of either a binary one or a binary zero.

Abstract: A digital signal generator that produces multifrequency tones in the voice band range for use in telephone station sets utilizing multitone dialing. Amplitude information describing each of eight voice band frequencies is digitally encoded into a sequence of multi-bit words describing the amplitude at successive data points along the waveform. The eight frequencies so encoded are separated into four upper and four lower frequencies and stored in two solid state read-only memories. Upon command amplitude data words for one upper and one lower frequency are sequentially read out of the memory in time synchronization, added, and their sum applied to a digital delta modulation circuit. The delta modulator determines the change between two successive data word sums and describes the change by an output of either a binary one or a binary zero.