Abstract: The present invention is a system and method for producing statements that have charges for one or more service categories. The present invention enables a service provider to define which services appear on what statements for any given customer. Using the present invention, it is possible to include telephony, cable, video, and/or data services on the same statement, separate statements, or any combination of services on one or more statements.

Abstract: A system is disclosed for a digital rights management system which enforces license rights by incorporating a decryption key in a license rights package that further includes an account number associated with a primary consumer. The digital rights management system also includes a mechanism for renewing/updating the license by charging the account number associated with a primary consumer. This way, the consumer may transfer the license rights package along with the digital content to any personal devices he likes but he is discouraged from freely disseminating the license package as uses by other consumers will be debited against his package or, if renewed/extended, charged against his account.

Abstract: A mediation system for a converged network system for an xSP (i.e., any service provider of Information Technology (IT)/business services) is readily interactively configured by a user (e.g., an xSP) to correlate and aggregate usage data from a number of collection points for billing-related purposes. Usage data that includes a source record and one or more related records are matched, assembled upon satisfying assembly criteria (e.g., time-base, expression-based, volume-based), and returned in accordance with an assembly specification (e.g., one to one, one to many, many to many).

Abstract: An embodiment of the invention generally relates to a method of processing data. The method includes receiving a multi-language document and determining a profile associated with the multi-language document. The method also includes determining associated schemas and rule files with the profile and applying said associated schemas and rule files to the multi-language document.

Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.

Abstract: Expert System supported interactive product selection and recommendation. The invention assists an agent to interact with a customer and to provide selection and recommendation of available products and/or services that offer a workable solution for the customer. The invention allows for the use of agents of varying skill levels, including relatively low skill level, without suffering deleterious performance. From certain perspectives, an expert system employed using various aspects of the invention allows the agent to provide real time interaction with a customer and to provide a real time recommended solution to that customer. Many traditional approaches dealing in complex industries require that agent's have a high degree of skill and expertise. The invention allows even a novice agent to service a customer's needs without requiring a high skill level or up-front training that is often at the expense of the provider seeking to market its products and/or services.

Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.

Abstract: A method and system are described in which an application is modified to produce a trigger file wherein the trigger file includes a data media indicator. A mediator accepts the trigger file and selects a target module which interfaces with a target media device to process a data file on the target media device.

Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.

Abstract: This application discloses a engine for creating intermediate application programming interfaces by utilizing an target application's closed application programming interface through a macro coded in a specially designed macro language.

Abstract: The present invention relates generally to voice response systems. Specifically, this invention relates to an interactive voice response client using script engines to control various voice processing systems. In a preferred embodiment, a customer dials a designated phone number and is connected to a main switch of the system. The switch sends a message pertaining to the call to a Computer Telephony Integration system, which in turn sends a signal to an IVR Engine. The IVR Engine is adapted to send and receive data from the caller. The IVR Engine also interacts with a Script Engine that is adapted to run any appropriate scripts, such as a script to apply business rules or logic. The Script Engine sends instructions to the IVR Engine, which are then passed on to the caller. Responses from the caller to the IVR may then be passed back to the Main Script Engine. This process repeats itself until all data is gathered or the call is terminated.

Abstract: A telecommunications system is described for dynamic port sharing of a multiple port, multiple script, IVR facility, using CTI server(s).

Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.

Abstract: A database conversion engine comprising a method and system to convert business information residing on one system to another system. A generic, extensible, scalable conversion engine may perform conversion of source data to target data as per mapping instructions/specifications, target schema specifications, and a source extract format specification without the need for code changes to the engine itself for subsequent conversions. A scheduler component may implement a scalable architecture capable of voluminous data crunching operations. Multi-level validation of the incoming source, data may also be provided by the system. A mechanism may provide data feeds to third-party systems as a part of business data conversion. An English-like, XML-based (extensible markup language), user-friendly, extensible data markup language may be further provided to specify the mapping instructions directly or via a GUI (graphical user interface).

Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.

Abstract: A framework and method of programming web-based interfaces using management classes for the management of behavior regarding specific web elements wherein said code relating to said management classes is loaded into a user's browser and primarily executed within the client-side browser environment.

Abstract: The present invention is directed toward a system and method for providing complete customer contact management across a variety of customer contact channels so that businesses, or clients (i.e., those businesses using the services of the system and method of the present invention), can manage and develop relationships with their customers. In one example, the present invention provides an efficient way in which clients can obtain information from the various customer contact channels and use this information to, for example, increase sales and enhance business productivity. In another example, the present invention provides a useful mechanism by which clients can monitor customers' preferences for products or services, so that the client can develop new products and services or modify existing products and services to meet the demand of the customers.

Abstract: A system and method for providing complete customer contact management across a variety of customer contact channels so that businesses, or clients (i.e., those businesses using the services of the system and method of the present invention), can manage and develop relationships with their customers, to increase sales and enhance business productivity. In addition, clients can monitor customer's preferences for products or services, so that the client can develop new products and services or modify existing products and services to meet the demand of the customers. An improved system retrieves customer contact information from a plurality of contact channels, storing that information, and performing subsequent processes, such as making the data available to the clients in the form of, for example, reports.

Abstract: A mediation system for a converged network system for an xSP (i.e., any service provider of Information Technology (IT)/business services) is readily interactively configured by a user (e.g., an xSP) to correlate and aggregate usage data from a number of collection points for billing-related purposes. Usage data that includes a source record and one or more related records are matched, assembled upon satisfying assembly criteria (e.g., time-base, expression-based, volume-based), and returned in accordance with an assembly specification (e.g., one to one, one to many, many to many).

Abstract: A mediation system for converged network system for an xSP (i.e., any service provider of Information Technology (IT)/business services) is readily configured to collect revenue related transaction data (usage data) from new network elements by referencing one or more adapters. Rather than being a compiled, validated and distributed component of the mediation system, these adapters may be accessed after fielding the mediation system or created via a network element definition GUI, thereby reducing the lag time in accommodating new types of network elements.