Patents Assigned to Denison Parking, Inc.
  • Remote customer assistance system having two-way audio and video interface
    Patent number: 9538127
    Abstract: Disclosed is a system and method for providing two-way audio and video communications in a remote customer assistance environment. Upon initiation of an audio communications session using an audio server, separate video communications are established between the devices in a customer terminal and a remote attendant workstation. The dial plan of the audio server may used to add additional information to the incoming audio call request for use by the attendant workstation in initiating the video communications sessions.
    Type: Grant
    Filed: October 2, 2014
    Date of Patent: January 3, 2017
    Assignee: Denison Parking, Inc.
    Inventor: Kurt A. Gish