Abstract: A method includes receiving data identifying a responder in response to a call to an emergency operator, identifying one or more persons associated with the responder, determining communication addresses of communication devices associated with respective persons of the one or more persons, and sending a communication to each of the communication devices using the communication addresses to issue a pre-alert to the one or more persons that allows the one or more persons to prepare for a call to action. A system using natural language processing may be used to analyze a call in progress and aid in dispatching. The system may also identify the responder and assist in initiating the pre-alert prior to an alarm being sounded.

Abstract: A method includes receiving data identifying a responder in response to a call to an emergency operator, identifying one or more persons associated with the responder, determining communication addresses of communication devices associated with respective persons of the one or more persons, and sending a communication to each of the communication devices using the communication addresses to issue a pre-alert to the one or more persons that allows the one or more persons to prepare for a call to action. A system using natural language processing may be used to analyze a call in progress and aid in dispatching. The system may also identify the responder and assist in initiating the pre-alert prior to an alarm being sounded.