Patents Assigned to FIDELITY INFORMATION SERVICES, LLC
  • Patent number: 12086143
    Abstract: A data analytics system configured to perform operations is disclosed. The operations can include creating, in response to instructions received from a user, a first pipeline. This pipeline can be configured to extract data from an append-only first data store, extract identifying characteristics from the extracted data, provide the identifying characteristics to an identity service, and receive a tenancy identifier from the identity service. The pipeline can further be configured to create a data object in a second data store using the extracted data; create a tenancy object in a metadata store, the tenancy object associated with the data object, the metadata store implementing a hierarchical data object ownership graph; and associate the tenancy object with a parent object in the hierarchical data object ownership graph. The data analytics system can then tear down the first pipeline.
    Type: Grant
    Filed: January 14, 2022
    Date of Patent: September 10, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Aaron David Colcord, Kevin Richard Mellott, David Vincente Favela, Jeffrey Chee-Keong Neong
  • Publication number: 20240296847
    Abstract: Systems and methods for contactless authorization using voice recognition is disclosed. The system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving user data comprising a user identifier, an audio data having a first data format, and a client device identifier. The operations may include generating a processed audio data based on the received audio data. The processed audio data may have a second data format. The operations may include transmitting, to a speech module, the processed audio data. The operations may include receiving from the speech module, a voice match result. In some embodiments, the operations include authenticating a user based on the voice match result and transmitting, to a client device associated with the client device identifier, a client notification comprising a result of the authentication.
    Type: Application
    Filed: May 10, 2024
    Publication date: September 5, 2024
    Applicant: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Raghavendra Pratap SINGH, Vijayendra Virendra MISHRA
  • Publication number: 20240296076
    Abstract: The disclosed embodiments include a method for providing cloud computing semantic layer. The method comprises receiving a description of a semantic layer operation performed by a semantic layer, the description including multiple implementations of the semantic layer operation, the multiple implementations differing in at least one of cloud operations used or cloud computing platforms used; receiving a request that indicates performance of the semantic layer operation; receiving first resource usage indications corresponding to the cloud operations, wherein the first resource usage indications comprise direct or indirect indications of least one of a storage amount, a compute amount, a number of transactions, a bandwidth, a number of application programming interface calls, or an application or database type associated with each of the cloud operations; selecting a first one of the multiple implementations; and communicating with the first one of the cloud providers to perform the semantic layer operation.
    Type: Application
    Filed: April 26, 2024
    Publication date: September 5, 2024
    Applicant: Fidelity Information Services, LLC
    Inventors: John THUMA, Timothy Charles NARGASSANS
  • Patent number: 12079220
    Abstract: A data analytics system is disclosed that is configured to perform operations comprising creating at least one data storage, creating a metadata store separate from the at least one data storage, creating a flow storage, and configuring a flow service using first received instructions. The flow service is configured to obtain a first flow from the flow storage, obtain metadata from the metadata storage, and execute the flow. The flow execution can include obtaining input data from the at least one data storage, generating output data at least in part by validating, transforming, and serializing the input data using the metadata, and generating additional metadata describing the output data. The flow execution can further include providing the output data for storage in the at least one data storage and providing the additional metadata for storage in the metadata storage.
    Type: Grant
    Filed: September 3, 2020
    Date of Patent: September 3, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Aaron David Colcord, Kevin Richard Mellott, David Vincente Favela, Jeffrey Chee-Keong Neong
  • Patent number: 12079805
    Abstract: Systems, methods, and computer-readable media are provided for processing and settling financial transactions. An example method comprises receiving a transaction from an originator. The transaction comprises information associated with an identification of an initiating user or the account. The method comprises determining the actual account number, transmitting a financial services transaction request comprising the actual account number to a financial institution, receiving a response, and transmitting a response back to the originator. Another method comprises receiving, from a user device, a request to associate a financial account with a user account. The method comprises generating and sending an association message to a payment network and receiving a key associated with the financial account for use in initiating financial transactions. Another method comprises utilizing such a key to generate and process a transaction request. Other systems, methods, and media are also provided.
    Type: Grant
    Filed: May 13, 2020
    Date of Patent: September 3, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Peter Gordon, Neil Marcous, Robert Woodbury
  • Patent number: 12074872
    Abstract: The present disclosure involves systems and methods for identity authentication across multiple institutions using a trusted mobile device as a proxy for a user login. In one example, the operations include identifying a request to trust a particular user associated with a first entity in a digital ID network. A set of personally identifiable information (PII) associated with the user is obtained via the first entity and an identity verification (IDV)/fraud risk analysis is performed. In response to satisfying the analysis, instructions are transmitted to the user to verify the identity via a mobile trust application on an associated mobile device. Upon verification, the mobile device is bound to the user within the digital ID network along with a digital ID associated with the particular user. The digital ID can be used by other entities registered within the digital ID network to authenticate the user.
    Type: Grant
    Filed: April 10, 2023
    Date of Patent: August 27, 2024
    Assignees: Fidelity Information Services, LLC, Equifax, Inc.
    Inventors: Richard Huffman, Richard Michaelson, Ravindra Bijlani, Shriram Salem, Rob Harris, Vivian Van Zyl, Helcio Cano, Gaurav R. Khanna, Esther Pigg, Marty Romain
  • Patent number: 12075002
    Abstract: Systems and methods are disclosed for generating a dynamic customized script to facilitate communication between a user and a service provider. The method includes receiving, via an interactive voice response (IVR) system, a request from a mobile device associated with at least one user. The contextual information associated with at least one user is processed, in real-time, based, at least in part, on the request. A dynamic customized script specific to the request is generated, in real-time, based, at least in part, on the processing of the contextual information. The request is routed, via the IVR system, to an agent from a pool of agents of the service provider. A presentation of the dynamic customized script is generated in a user interface of a device associated with the agent, wherein the dynamic customized script is step-by-step guidance to the agent for handling the request of at least one user.
    Type: Grant
    Filed: June 13, 2023
    Date of Patent: August 27, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Susheel Nesargi, David Berglund, Glen M. Casey
  • Patent number: 12066923
    Abstract: Methods and systems for testing of at least one computer application include receiving from a user a monitoring request; selecting a script; performing at least one automation test with at least one automation application; requesting analytic data from at least one computer application; receiving analytic data associated with the at least one computer application; determining response data of the at least one computer application by inputting the analytic data to a comparison model determined based on an analysis technique configured to detect a failure by the at least one computer application; and generating a report based on an output of the analysis technique if the failure by the at least one computer application is detected.
    Type: Grant
    Filed: February 4, 2022
    Date of Patent: August 20, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Venkatasubramanian Namachivayam, Shanmuga Priya Mariappan, Thirupathipandian Govindaraj, Krishna Kumar Jayendran, Santhosh Bs, Naveen Chander Easwaramoorthy
  • Publication number: 20240265404
    Abstract: Disclosed herein are systems and methods for managing transaction disputes. Techniques include accessing a transaction pattern model associated with a user account; detecting deviation of a transaction from the transaction pattern model; transmitting, based on the detected deviation, transaction data to a user device; receiving an input at the user device in response to the transmitted data; generating, based on the received input, dispute data; storing the dispute data; monitoring data extracts associated with the user account; detecting, based on the monitoring, a data extract indicating a posted state of a transaction associated with the dispute data; and updating the dispute data based on the data extract indicating the posted state.
    Type: Application
    Filed: April 3, 2024
    Publication date: August 8, 2024
    Applicant: Fidelity Information Services, LLC
    Inventors: Jeffrey Paul Kubler, Shane Saunders, Joseph Fredric Sutthoff, Joe Leung, Lauren Morrison, Matthew Petersen, David Raynault, Philip J. Ponsaran
  • Publication number: 20240256574
    Abstract: Systems and methods for managing change requests are disclosed. A system for managing change requests may include a memory storing instructions and at least one processor configured to execute instructions to perform operations including: receiving, from a client device, a change request; routing the change request to a first similarity determination pipeline, based on the first classification, identifying an implementation device; and transmitting the change request to the implementation device. The first similarity determination pipeline may be configured to: extract at least one first request element from the change request; determine a first group of change requests based on the at least one first extracted request element; determine a first similarity metric between the change request and the first group of change requests; and determine a first classification of the change request based on the first similarity metric.
    Type: Application
    Filed: April 11, 2024
    Publication date: August 1, 2024
    Applicant: FIDELITY INFORMATION SERVICES, LLC
    Inventor: Ranadhir Ghosh
  • Publication number: 20240257117
    Abstract: Systems, methods, and computer-readable media are provided for processing and settling financial transactions. An example method comprises receiving a transaction from an originator. The transaction comprises information associated with an identification of an initiating user or the account. The method comprises determining the actual account number, transmitting a financial services transaction request comprising the actual account number to a financial institution, receiving a response, and transmitting a response back to the originator. Another method comprises receiving, from a user device, a request to associate a financial account with a user account. The method comprises generating and sending an association message to a payment network and receiving a key associated with the financial account for use in initiating financial transactions. Another method comprises utilizing such a key to generate and process a transaction request. Other systems, methods, and media are also provided.
    Type: Application
    Filed: April 8, 2024
    Publication date: August 1, 2024
    Applicant: Fidelity Information Services, LLC
    Inventors: Peter GORDON, Neil MARCOUS, Robert WOODBURY
  • Patent number: 12033175
    Abstract: Methods and systems for regulating generation of units according to at least one encryption technique associated with a blockchain are disclosed. In some embodiments, a system includes a communication device configured to communicate with a computing device executing an application and a processor configured to execute instructions to perform operations. The operations include receiving transaction information describing a transaction; based on the transaction, determining product awards for at least one product awards program for the transaction; using the blockchain, determining a real-time conversion rate for the transaction, where the real-time conversion rate is regulated by the at least one encryption technique; based on the real-time conversion rate, converting the product awards to units; and entering into the blockchain encrypted data associated with the transaction, wherein the encrypted data is encrypted according to the at least one encryption technique.
    Type: Grant
    Filed: January 13, 2020
    Date of Patent: July 9, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Cassie Boutelle, Lou Grilli, Troy Land, James Heystek, Wade D. Murray
  • Publication number: 20240221009
    Abstract: Systems and methods for developing temporal behavioral profiles are disclosed.
    Type: Application
    Filed: December 30, 2022
    Publication date: July 4, 2024
    Applicant: Fidelity Information Services, LLC
    Inventors: Benjamin Wellmann, Luke Jurat, Edward S. Barker, Stephane Wyper
  • Publication number: 20240220822
    Abstract: Systems and methods for predicting item group composition are disclosed. A system for predicting item group composition may include a memory storing instructions and at least one processor configured to execute instructions to perform operations including: receiving entity identification information and a timestamp associated with a transaction without receiving information distinguishing items associated with the transaction; determining, based on the entity identification information, a localized machine learning model trained to predict categories of items based on transaction information applying to all of the items associated with the transaction; and applying the localized machine learning model to a model input to generate predicted categories of items associated with the transaction, the model input including the received entity identification information and a timestamp but not including information distinguishing items associated with the transaction.
    Type: Application
    Filed: December 29, 2022
    Publication date: July 4, 2024
    Applicant: Fidelity Information Services, LLC
    Inventors: Benjamin Wellmann, Luke Jurat, Edward S. Barker, Stephane Wyper
  • Patent number: 12026719
    Abstract: The present disclosure provides systems and methods for computerized methods and systems for processing transaction disputes and processing transactions associated with compromised accounts. According to one exemplary method, a server receives, from a user device, an instruction for disputing a transaction associated with a user account. The server can initiate, based on a record of the transaction, a dispute investigation, and issue provisional credit to the user account for the transaction. Based on a transaction history associated with the user account, the server can determine a plurality of expected transactions associated with the user account and cause the determined expected transactions to be displayed on the user device. After receiving a transaction authorization for at least one of the plurality of expected transactions, the server can process payments for the at least one of the plurality of expected transactions, and generate a notification indicating a status of the dispute investigation.
    Type: Grant
    Filed: November 29, 2022
    Date of Patent: July 2, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Luis Martinez-Guarneros, Marc-Edwin Sebastian Rigaud, Brian R. Bezanson, William A. Rickard, Timothy Bryan Innes, Tim Allen Priebe, Eric Vincent Little
  • Patent number: 12021864
    Abstract: Systems and methods for contactless authorization using voice recognition is disclosed. The system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving user data comprising a user identifier, an audio data having a first data format, and a client device identifier. The operations may include generating a processed audio data based on the received audio data. The processed audio data may have a second data format. The operations may include transmitting, to a speech module, the processed audio data. The operations may include receiving from the speech module, a voice match result. In some embodiments, the operations include authenticating a user based on the voice match result and transmitting, to a client device associated with the client device identifier, a client notification comprising a result of the authentication.
    Type: Grant
    Filed: January 8, 2019
    Date of Patent: June 25, 2024
    Assignee: FIDELITY INFORMATION SERVICES, LLC.
    Inventors: Raghavendra Pratap Singh, Vijayendra Virendra Mishra
  • Patent number: 12014740
    Abstract: Systems and methods for contactless authorization using voice recognition is disclosed. The system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving user data comprising a user identifier, an audio data having a first data format, and a client device identifier. The operations may include generating a processed audio data based on the received audio data. The processed audio data may have a second data format. The operations may include transmitting, to a speech module, the processed audio data. The operations may include receiving from the speech module, a voice match result. In some embodiments, the operations include authenticating a user based on the voice match result and transmitting, to a client device associated with the client device identifier, a client notification comprising a result of the authentication.
    Type: Grant
    Filed: March 16, 2020
    Date of Patent: June 18, 2024
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Raghavendra Pratap Singh, Vijayendra Virendra Mishra
  • Patent number: D1035706
    Type: Grant
    Filed: August 27, 2021
    Date of Patent: July 16, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Manuela Dragan, William J. Wied, Aman S. Cheema, Stephen E. Dinan
  • Patent number: D1036472
    Type: Grant
    Filed: August 22, 2023
    Date of Patent: July 23, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Manuela Dragan, William J. Wied, Aman S. Cheema, Stephen E. Dinan
  • Patent number: D1036483
    Type: Grant
    Filed: August 27, 2021
    Date of Patent: July 23, 2024
    Assignee: Fidelity Information Services, LLC
    Inventors: Manuela Dragan, William J. Wied, Aman S. Cheema, Stephen E. Dinan