Abstract: An agent of a service provider may visit a customer location and learn of a service need beyond the scope of services provided by the service provider. The agent may use a mobile device to access a service provider network that contains information about multiple service providers and relationships between those service providers. The mobile device may provide an unfulfilled customer service need as a customer lead to a lead pool within the service provider network. The agent may also use a mobile device to “up-serve” the customer by scheduling a service appointment with another service provider from the service provider network. That other service provider may be selected based on relationships stored in the service provider network. The type of relationships in the service provider network may include competitor, affiliate, associate, and the like. Customers may access the service provider network through a portal to directly schedule service.