Patents Assigned to Glowpoint, Inc.
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Patent number: 8933983Abstract: The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.Type: GrantFiled: November 1, 2013Date of Patent: January 13, 2015Assignee: Glowpoint, Inc.Inventors: John M. Vitale, Stuart Morris
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Patent number: 8576270Abstract: The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.Type: GrantFiled: October 11, 2005Date of Patent: November 5, 2013Assignee: Glowpoint, Inc.Inventors: John M. Vitale, Stuart Morris
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Patent number: 8259152Abstract: A Video Call Distributor, including systems and methods, for distributing high quality real time video calls over an IP Packet-Based Wide Area Network and for routing those calls based on an ability to communicate and leverage existing routing rules and logic of a call management system, such as a traditional PBX-based.Type: GrantFiled: December 21, 2007Date of Patent: September 4, 2012Assignee: Glowpoint, Inc.Inventors: Andreas Eriksson, Ahsan Cheema, Stuart Morris, Ella Promislovskaya, Lou Chiorazzi, Cesar Manriquez
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Patent number: 7916717Abstract: A method and system for establishing a videoconference between a first network endpoint and a second network endpoint. The method and system including, inputting a plurality of numbers into the first network endpoint, wherein, the first network endpoint is an IP based network endpoint, the plurality of numbers are in a standard telephone format, and the plurality of numbers are associated with the second network endpoint.Type: GrantFiled: January 31, 2005Date of Patent: March 29, 2011Assignee: Glowpoint, Inc.Inventor: Stuart Morris
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Patent number: 7664098Abstract: The present invention relates to systems and methods for recording usage of real-time audio, video and data communication services over packet-based networks. The present invention can collect call detail record information from a network gatekeeper and analyze the call detail record information to determine its validity. After checking validity, the invention can combine the call data with information retrieved from a customer database and store the combined record in billing database. The billing database can be accessed by modular billing modules to generate a customized invoice.Type: GrantFiled: November 18, 2004Date of Patent: February 16, 2010Assignee: Glowpoint, Inc.Inventor: Andreas Eriksson
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Publication number: 20080186377Abstract: A Video Call Distributor, including systems and methods, for distributing high quality real time video calls over an IP Packet-Based Wide Area Network and for routing those calls based on an ability to communicate and leverage existing routing rules and logic of a call management system, such as a traditional PBX-based.Type: ApplicationFiled: December 21, 2007Publication date: August 7, 2008Applicant: Glowpoint Inc.Inventors: Andreas ERIKSSON, Ahsan CHEEMA, Stuart MORRIS, Ella PROMISLOVSKAYA, Lou CHIORAZZI, Cesar MANRIQUEZ
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Publication number: 20070100940Abstract: A conferencing system and method having, a conferencing unit to initiate a remote conference, wherein the remote conference is initiated by inputting a conferencing identifier into the conferencing unit; more than one client associated with the conferencing identifier; and a conference network device to determine which of the clients has an active connection to the conferencing system; wherein the remote conference is established between the conferencing unit and one of the clients based on the determination of the conference network device.Type: ApplicationFiled: August 25, 2006Publication date: May 3, 2007Applicant: Glowpoint, Inc.Inventor: Andreas Eriksson
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Patent number: 7200213Abstract: The present invention relates to systems and methods for providing live operator service for a communication session over a packet-based network. The live operator of the invention can receive a call and conference with the caller to determine an intended call recipient. The live operator can then initiate a call to the intended call recipient. If the intended call recipient is available, the operator can connect the caller to the intended call recipient and disconnect itself from the call.Type: GrantFiled: November 17, 2004Date of Patent: April 3, 2007Assignee: Glowpoint, Inc.Inventor: Stuart Morris
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Publication number: 20070002777Abstract: A videocommunication system and method, having an originating endpoint; and a recipient endpoint; wherein the originating endpoint is used to initiate a packet-based video-communication with the recipient endpoint; and wherein the originating endpoint comprises an interface to initiate a video communication with a live operator.Type: ApplicationFiled: May 30, 2006Publication date: January 4, 2007Applicant: Glowpoint, Inc.Inventors: Stuart Morris, John Vitale, Michael Coker
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Publication number: 20050180400Abstract: A method and system for establishing a videoconference between a first network endpoint and a second network endpoint. The method and system including, inputting a plurality of numbers into the first network endpoint, wherein, the first network endpoint is an IP based network endpoint, the plurality of numbers are in a standard telephone format, and the plurality of numbers are associated with the second network endpoint.Type: ApplicationFiled: January 31, 2005Publication date: August 18, 2005Applicant: Glowpoint, Inc.Inventor: Stuart Morris