Patents Assigned to GMAC Insurance Company
  • Customer service automation systems and methods
    Patent number: 6694234
    Abstract: The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
    Type: Grant
    Filed: October 9, 2001
    Date of Patent: February 17, 2004
    Assignee: GMAC Insurance Company
    Inventors: Robert Farrell Lockwood, David Scott Kerven, Gregory Max Oman, Verne Ewald Purvines, David Robert Small, Laurie Oldham Smith, Mitchell Franklin White, Jason Leonard Wrather