Abstract: A machine executed method provides: (1) rapid, automatic, and virtually silent transfer of an incoming 9-1-1 call for service to the proper service provider or providers; (2) automatic transfer of caller identification and location information from a public safety answering point call-taker station to the appropriate service provider without further call-taker intervention; (3) elimination of the need for a call-taker to manually use detailed local maps such as a "KEY-MAP" to determine the location of a caller; and (4) digital recording of incoming calls. The digital voice and associated information is stored in a database to facilitate the rapid retrieval of the recorded call at a later time.

Abstract: A system for integrated data delivery in 9-1-1 calls for service application. Specifically, the invention describes a machine executed method to provide: 1) the ability to capture and utilize decoded caller data--caller data could be in the format of dual tone multifrequency, multifrequency, or frequency shift keying coding formats; 2) automatically interrogate one or more computer databased using caller data (telephone number) as a search key: 3) intergrate and format the caller information as it is returned by the database search--such information could include the address of the caller, the geopolitical jurisdiction information (e.g., the police, fire, or ambulance service responsible for a particular geographic area), and the ability to integrate this information plus any additional information provided by the calltaker; 4) automatically tramsmit the integrated data via a leased or a dial up telephone line to a radio common carrier such as a paging service for broadcast to the end-user.