Abstract: A method for a sponsor/vendor to provide customer on-line help support for consumer products such as software includes providing a prepaid Internet access account which is supplied with the consumer product. Upon accessing the Internet the customer is "hot-linked" to the domain of the sponsor/vendor where help queries can be input and help answers received, either in real time or in a time delayed fashion via E-mail. The sponsor/vendor can mandate a tour of the domain for marketing purposes prior to allowing access to on-line help services. Finally, registration of the customer is promoted since registration can be made an integral part of the log on procedure.

Abstract: A method for providing prepaid Internet Access and/or long distance including the distribution of specialized calling cards, each with a unique PIN number associated therewith. Each card entitles a recipient to limited access to the Internet, free or low cost Internet access software, and/or time limited long distance calls. The cards can be a sponsor promotion in which the card holder is automatically hot-linked into the sponsor's Internet home page where he or she is given a "guided tour". An "Enhanced Entry Server" (EES), verifies the PIN number, provides the Internet and/or long distance access and times the sponsor paid Internet access or calling time.