Abstract: An interactive voice response system integrated with cellular phone technology which uses wireless access protocol and/or handheld wireless Internet protocol devices to collect passenger pickup and destination addresses using nationwide database of addresses and phone numbers and to dispatch drivers to pick up passengers. The system has the capability of automatically detecting pickup location via automatic number identification and/or caller ID technology.

Abstract: A computer system includes hardware for interfacing with the public telephone network and for accepting incoming telephone calls. The computer system detects from the incoming telephone calls automatic number identification data (ANI) data which identifies the calling telephone and further accepts personal identification codes from the caller. The system generates reports of the incoming telephone calls in which reports the location of the calling telephone is correlated with the person who is making the telephone call. Preferably, the system is applied for recording remotely, through the telephone network, the arrival and departure times of field based employees at various work sites.