Abstract: Described are a method, system, and computer program product for accessing data about a caller from multiple data sources in real time. The method includes communicatively connecting with call handling equipment and receiving caller data including a unique caller identifier. The method also includes communicating a request for initial information to a location information database and/or an additional data repository. The method further includes reconfiguring the initial information from an inbound format to a different outbound format such that the initial information is readable by the call handling equipment, a computer aided dispatch system, and/or a public safety information management system. The method further includes communicating a request for and receiving additional information from a cloud-based repository.
Type:
Grant
Filed:
October 28, 2022
Date of Patent:
November 14, 2023
Assignee:
Mission Critical Partners, LLC
Inventors:
Sean Petty, John Chiaramonte, Dave Sehnert
Abstract: Described are a method, system, and computer program product for accessing data about a caller from multiple data sources in real time. The method includes communicatively connecting with call handling equipment and receiving caller data including a unique caller identifier. The method also includes communicating a request for initial information to a location information database and/or an additional data repository. The method further includes reconfiguring the initial information from an inbound format to a different outbound format such that the initial information is readable by the call handling equipment, a computer aided dispatch system, and/or a public safety information management system. The method further includes communicating a request for and receiving additional information from a cloud-based repository.
Type:
Grant
Filed:
March 6, 2020
Date of Patent:
November 15, 2022
Assignee:
Mission Critical Partners, LLC
Inventors:
Sean Petty, Dave Sehnert, John Chiaramonte