Abstract: Systems and methods for of automated gamification are disclosed. An example method of automated gamification is disclosed. The method includes transcribing content of a proceeding. The method includes determining one or more keywords from the content transcribed, the one or more keywords indicating a topic of the proceeding. Additionally, the method includes generating a game for the proceeding based on the one or more keywords using Natural Language Processing (NLP). The method also includes presenting the game for the proceeding to at least one participant of the proceeding and receiving a response to the game from the at least one participant of the proceeding. Additionally, the method includes allowing the at least one participant of the proceeding to move to a next objective, based on evaluating the response received based on an established criterion.

Abstract: Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.

Abstract: Systems and methods for communications are disclosed. The systems and methods establish a communication between at least a first user device and a second user device. Additionally, the systems and methods transfer information between at least the first user device and the second user device within the communication. The systems and methods also present a representation of collaborative content to the first user device and the second user device. Additionally, the systems and methods receive a first user input from the first user device during the communication and receive a second user input from the second user device during the communication. The systems and methods also update the collaborative content during the communication based on the first user input and the second user input.

Abstract: A conferencing system and method are disclosed. An exemplary system includes a conference device and one or more user devices. The conference device is configured to receive audio information from one or more user devices. The audio information received by the conference device can be mixed with audio information received by conference device microphones.

Abstract: This disclosure relates to handling email for a contact center. In one example, a contact center system can include an email interface to access an enterprise email system, inbound emails to and from each inbound mailbox in the contact center system being stored and maintained in the enterprise email system. An email tracking data structure can be stored in memory, the email tracking data structure programmed to store interaction data corresponding to each email interaction being processed by the contact center system. An email handling control can be programmed to control sending a reply email to a given incoming contact email from a contact based on the interaction data associated with the given incoming contact email, the reply email being sent to the contact through the enterprise email system via the email interface.

Abstract: A method of accelerating link loss detection includes providing a plurality of IP devices in communication with a central server. The method includes: a first one of the plurality of IP devices broadcasting a link loss message to others of the plurality of IP devices when communication between the first one of the plurality of IP devices and the central server is interrupted, one of the others of the plurality of IP devices performing a verification process to confirm interruption of communication between the central server and the plurality of IP devices and upon successful completion of the verification process, the one of the others of the plurality of IP devices broadcasting a link loss confirmation message and each of the IP devices terminating communication with the central server and reconnecting to a new central server following receipt of the link loss confirmation message.

Abstract: A method and system for providing location information to a mobile device includes providing an apparatus with a beacon. The apparatus stores identification information associated with the apparatus, and obtains information describing the correspondence between location information and apparatus identification information to determine the location of the apparatus from the stored identification information. The apparatus transmits the location information to the beacon which transmits the information to the mobile device. In addition, information defining movement of a mobile device through a navigation zone includes an array of beacons that are in communication with each other. The mobile device is provided at a first location in the navigation zone and communicates with a first beacon to indicate its proximity to the first beacon. The device moves through the zone to other locations and communicates with another beacon in proximity to the second location to indicate its proximity to the second beacon.

Abstract: A method for automatically configuring at least one mobile device associated with a user, via a client software application stored on said mobile device using a token generated by a provisioning server and a hashed username with a publicly available redirect server.

Abstract: An apparatus and method are presented for generating and outputting an interactive image object for display using a graphical user interface. The interactive image object is associated with a computational workflow having a sequence of computational operations. A processor device is configured to determine a required computational operation for the workflow based upon a task request wherein the operation requires a user input. The processor generates the interactive image object.

Abstract: The present disclosure relates to a system for distributing video conference resources among connected parties and methods thereof. In an illustrative embodiment, an ad-hoc network providing conferencing resources is presented. The network can include a master device and a number of slave devices. Each of the slave devices can present their bandwidth capabilities to the master device. End devices can be connected to the master device. When no additional connections can be made to the master device, slave devices can be used to add the end devices into the conference. The slave device can thus share its resources to the conference. In one embodiment, individual slave devices can handle different types of codecs.

Abstract: A method performed by a videoconferencing device, the method comprising: maintaining a database (129) comprising multiple records, each record including bit rate information and relating to a particular endpoint identifier; initiating a videoconference call with a target endpoint (101, 103); identifying (S2) one or more records in the database (129) that relate to the endpoint identifier of the target to endpoint (101, 103); identifying (S5) one or more records in the database (129) that relate to the endpoint identifier of one or more endpoints located in a common zone with the target endpoint (101, 103); using bit rate information from the identified records to calculate (S4, S7, S8) an initial video bit rate for the videoconference call; and initially transmitting video to the target endpoint (101, 103) at the calculated initial video bit rate. Apparatus configured to implement the foregoing method.

Abstract: This specification can provide resource allocation in peer-to-peer networks. This specification describes techniques whereby individual resources can in certain circumstances share their local views to create a network-wide view. The use of a performance manager facilitates this sharing. The sharing of fault information both access multiple devices and for a single device across restarts is also provided. A network-based aggregator for performance and fault analysis is also provided so that complex analysis algorithms can be provided centrally to assist network performance management.

Abstract: One aspect of the specification is the use of a virtual entity to represent the bandwidth bottleneck point in a network. Areas of the network where bandwidth does not need to be managed can be modeled as zones. This model enables more flexibility as the virtual bottleneck point can represent a collection of components (e.g. routers), or a portion of a real component (e.g. a router could be represented by multiple virtual bottleneck points with different purposes.) This model can also allow a user to decide which points in their network should be managed, independent of the underlying data network infrastructure. These virtual entities can be placed between areas of the network, and configured with specific policies. Bandwidth usage across these virtual entities can be tracked and compared to the configured bandwidth limit available to the application at each bottleneck point. When the bandwidth available at the bottleneck point is fully utilized, additional calls can be blocked or rerouted.

Abstract: The present specification provides a system for the configuration of multiple devices on a local network. The system can permit configuration by unskilled personnel. The configuration is resilient in that the devices can cooperate to preserve configurations for devices which are temporarily removed. The system includes a local configuration server which will restore the configuration of previously configured devices as they return to the network, or assist newly connected devices in obtaining initial configuration. The local configuration server can be a component of an already existing end user device, or can be a separate entity, and can be elected from the set of all so capable devices present in the network. The currently active local configuration server can be configured to distribute current data to other devices capable of serving as the local configuration server in the network, for resiliency, in case of failure or disconnection and to allow for a new device to be elected.

Abstract: A method of configuring a telephone, comprising configuring a plurality of self-labeling Role Keys to represent respective user roles, and configuring a plurality of self-labeling Role Associated Keys associated with respective ones of the self-labeling Role Keys such that upon user selection of one of the self-labeling Role Keys representing a predetermined user role, the plurality of self-labeling Role Associated Keys are presented to the user for invoking respective features associated with the selected user role.

Abstract: According to embodiments described in the specification, a method and apparatus for managing a call to a user associated with a destination communications device, the call initiated by a caller at an originating communications device, is described. An indication of the call is received, the indication of the call comprising data associated with the user. A state of the user is determined by processing the data associated with the user and consulting a record of the state of the user. The call is parked if the state of the user comprises a delayed answer state, the delayed answer state comprising the user being available to receive the call, but requiring additional time to retrieve the call using the destination communications device, and a notification of the call is triggered at the destination communications device by transmitting a signal to the address of the communications device.

Abstract: For use with a telephony application executed within a computer having a screen display, the improvement comprising displaying a tool bar having at least one context sensitive button within a task bar on the screen display, wherein the tool bar is located so as not to overlap any application windows displayed on the screen display.

Abstract: A client/server network includes a plurality of IP devices in communication with a central server and one another. Each of the plurality of IP devices maintains a count of the number of the IP devices attempting to connect to the central server at one time in order to monitor the load on the central server. Wherein each of the plurality of IP devices verifies that the count does not exceed a maximum count prior to attempting connection to the central server.

Abstract: A method of moving telephone communication from a first device engaged in a call, to a second device. The method includes initiating a determination of status of the first device from the second device, joining the second device to the call to form a conference in response to an active call status indication, and removing the first device from the conference, leaving the second device engaged in the call.

Abstract: A method of selecting an optimum impedance for a loop start trunk line, comprising successively applying respective ones of a plurality of impedance settings to the loop start trunk line, for each impedance setting measuring the impulse response of the trans-hybrid echo path by applying audio test signals to obtain a time-domain trans-hybrid transfer function and deriving a frequency-domain spectrum representative of trans-hybrid loss, and then calculating figure of merit of the transfer function based on the power spectrum. Once all impedance settings have been tested, the optimum impedance is selected as the impedance setting associated with the highest calculated figure of merit.