Abstract: A communication system particularly for managing voice, video and data services between the station of an operator and the station of a user, the system including at least one device controlled by the operator to receive telephone calls forwarded by a call routing center and at least one unit that is controlled by the user and provided with elements for entering and displaying information and generating telephone calls. The device further includes elements for disabling the audio component of a telephone call generated by the at least one unit and elements for establishing with the unit a video call associated with the telephone call.

Abstract: A system for remotizing a user service is provided. The system includes elements of audiovisual communication between a station of a user and a video assistance station belonging to an operator that is selected automatically—at the time of the service request by the user—from a plurality of operators. The elements are adapted to enable the acquisition of personal information of the user by the selected operator. A scanning device acquires an identification document of the user. A control system is configured to enable the user to use the service following the activation performed by the operator.