Abstract: A method for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert.

Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal. Receipt of a request to establish the communication channel is responded to by determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal. If a license is determined to be allocated to the service provider terminal, establishment of the communication channel is allowed. If a license is determined not to be allocated to the service provider terminal, availability of a license from a pool of licenses is determined. If a license is determined not to be available, establishment of the communication channel is refused. If a license is determined to be available, the license is allocated to the service provider terminal and establishment of the communication channel is allowed.

Abstract: A scalable Ethernet switch includes modules which can be interconnected to provide a single, virtual switch. The modules may be of uniform physical size and shape relative to a standard telecommunications rack. When greater capacity is required, an additional module is mounted in a rack and interconnected with the other modules, e.g., in a bi-directional ring. Enhanced port density is provided by interconnecting the modules with 12 GbE links which operate on standard 10 GbE wiring and connectors. Consequently, throughput between modules in increased relative to standard 10 GbE links without increasing form factor. Further, transmission power control can be implemented such that modules of the virtual switch may be physically adjacent or separated by distances of several meters.

Abstract: An architecture for providing service mediation in a network having a Layer-2 domain and an MPLS domain includes at least one Layer-2 provider edge device in communication with a first customer site; at least one Layer-2 edge device in communication with the Layer-2 provider edge device; at least one MPLS mediation edge device in communication with the Layer-2 edge device; and at least: one MPLS provider edge device in communication with both the MPLS mediation edge device and a second customer site. An end-to-end connection is established using native Layer-2 signaling, if any, in the Layer-2 domain and PWE3 signaling protocols in the MPLS domain. The MPLS mediation edge device resolves associations between Layer-2 edge devices and MPLS provider edge devices. The service is “mediated” in the sense that native Layer-2 signaling is terminated at the MME, and a new domain, i.e., pseudowire, is established across the MPLS domain.

Abstract: A method and apparatus for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert.

Abstract: Provided are a system and method for recovering from failure of a path connecting first and second nodes in a communications network. In one example, the method includes identifying that the path has failed. Contexts affected by the path failure are deleted on the first node, and the second node with which the path was shared is notified that the contexts have been deleted.

Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal is disclosed. The method comprises responding to receipt of a request to establish the communication channel by: a) determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal; b) if a license is determined to be allocated to the service provider terminal, allowing establishment of the communication channel; c) if a license is determined not to be allocated to the service provider terminal, determining availability of a license from a pool of licenses; d) if a license is determined not to be available, refusing establishment of the communication channel; and e) if a license is determined to be available, allocating the license to the service provider terminal and allowing establishment of the communication channel.

Abstract: The present invention is a method and apparatus to provide remote communication using network telephony. In a transmitter, an activation message is decoded to generate an activation command. The activation message is sent from an activator via a communication medium in response to a telephony call. An information message is transmitted, responsive to the activation command, to a receiver using a communication protocol. In a receiver, an activation message is decoded to generate an activation command. The activation message is sent in response to a telephone call. An information message is received, responsive to the activation command. The information message is sent from a transmitter according to a communication protocol via a communication medium.

Abstract: An improved packet handler for VoIP cable modems and other high-speed digital devices includes a direct communication link via hardware among internal processing components. Incoming and outgoing digital information packets are filtered into MAC packets, voice PDU packets, and non-voice PDU packets, such that priority can be given to relaying voice packets and minimizing potential voice delay within the cable network. Hardware components, including specialized logic circuitry, modify voice packets to an appropriate signal form for subsequent signal processing or signal transmission. Proprietary bus communication protocols can also be provided to facilitate relay of packets between a central processing unit (CPU) and a digital signal processor (DSP) within a VoIP cable modem. Line cards including subscriber line interface circuit (SLIC) and subscriber line audio processing circuit (SLAC) components provide analog-to-digital (A/D) and digital-to-analog (D/A) conversion functionality.

Abstract: A method and apparatus for measuring channel quality over which has been transmitted a sequence of symbols produced by encoding and constellation mapping a source data element sequence. A sequence of received symbols is received over the channel. The sequence of received symbols is de-mapped based on a first channel quality indicator previously transmitted to a transmitter of the sequence of symbols. The de-mapped symbols are decoded to produce a decoded output sequence. In some embodiments, the decoding may be based on the first channel quality indicator. The decoded output sequence is re-encoded to produce a re-encoded output sequence. The de-mapped symbols are correlated with the re-encoded output sequence to produce a second channel quality indicator. The second channel quality indicator is transmitted to the transmitter to adaptively select a type of mapping based on the second channel quality indicator.

Abstract: A method, system and apparatus for allowing media context sensitive SIP signaling exchange and call establishment while denying or challenging any other session description protocol extension dialogs which might not be desired by a user. User client media policy preferences are defined, the user media policy preferences establishing the parameters for evaluating a media session request received by a user client. The user client media policy preferences are provided to a policy enforcement point device, the policy enforcement point device evaluating the media session request received by the user client and applying the user client media policy preferences to the media session request. A user client portal is utilized to gain access to a media policy database, the media policy database providing storage for user client media policy preferences.

Abstract: A method selects mobile station candidates for use with virtual multiple-input multiple-output (“V-MIMO”) in a communication system. The communication system includes at least one base station and a plurality of mobile stations. At least one downlink metric is determined for a first mobile station. The at least one downlink metric is used to determine eligibility for uplink V-MIMO candidate list selection. Responsive to determining that the first mobile station is eligible for uplink V-MIMO candidate list selection, the first mobile station is paired with a second mobile station eligible for uplink V-MIMO candidate list selection.

Abstract: A method and system for wireless frequency division multiple access communications in the uplink and/or downlink directions. A first time duration for transmission of a data payload block is established, and the transmission is processed using a first frequency domain or a time domain. A second time duration for transmission of at least one pilot block is established, and the transmission is processed using a second frequency domain or the time domain, the second time duration is not greater than the first time duration.

Abstract: Frame contained destination information may be used by a switch to identify an appropriate output port for a given frame without performing a table access operation. This reduces the processing requirements of the switch to enable the switch to handle frames more efficiently. The frame contained destination information may be contained in the frame's local destination MAC addresses (DA) such that a portion of the DA directly indicates, for each switch that handles the frame, an output port for that switch. Different portions of the DA may be used by different switches, depending on where they are in the network hierarchy. Large switches may also use sub-fields within their allocated portion in the DA to identify internal switching components. A location resolution server may be provided to store and distribute IP and MAC addresses and respond to local ARP requests on the local domain.

Abstract: A scalable Ethernet switch includes modules which can be interconnected to provide a single, virtual switch. The modules may be of uniform physical size and shape relative to a standard telecommunications rack. When greater capacity is required, an additional module is mounted in a rack and interconnected with the other modules, e.g., in a bi-directional ring. Enhanced port density is provided by interconnecting the modules with 12 GbE links which operate on standard 10 GbE wiring and connectors. Consequently, throughput between modules in increased relative to standard 10 GbE links without increasing form factor. Further, transmission power control can be implemented such that modules of the virtual switch may be physically adjacent or separated by distances of several meters.

Abstract: An apparatus for communication using a wireless communication network includes an interleaver and a transceiver. The interleaver co-exists with a localized transmission arrangement if the localized transmission arrangement is present and interleaves data packets for a distributed transmission arrangement by mapping a set of logical indices to a set of physical resource blocks. The set of logical indices include sequential logical indices that are separated by a maximum spacing within the set. The transceiver is in electrical communication with the interleaver. The transceiver is operable to transmit and receive data packets through the wireless communication network.

Abstract: This invention provides a method, system and apparatus for allowing media context sensitive SIP signaling exchange (such as voice) and call establishment while denying or challenging any other session description protocol (“SDP”) extension dialogs which might not be desired (such as instant messaging, video, Web broadcasting or pushing, data and/or application sharing and the like) by a user. The method and apparatus may further include defining user client media policy preferences, the user media policy preferences establishing the parameters for evaluating a media session request received by a user client, and providing the user client media policy preferences to a policy enforcement point device, the policy enforcement point device evaluating the media session request received by the user client and applying the user client media policy preferences to the media session request.

Abstract: A method selects a path for forwarding a data packet in a wireless communication system. A system capacity versus delay impact curve is calculated for a direct path to mobile station. The direct path has a capacity cost based on communication quality of a direct link between a base station and the mobile station. This curve is shifted by a predetermined time corresponding to an additional delay over a relay path to produce a projected capacity curve for the relay path having a second capacity cost determined according to a combined measure of signal quality of multiple links in the relay path. The second capacity cost is multiplied by a capacity cost ratio to produce a relay capacity curve. The direct path or the relay path is selected based on a comparison of the system capacity versus delay impact curve and the relay capacity curve according to a QoS requirement.

Abstract: A method and apparatus for reducing signal interference within a cellular radio system to increase both coverage and capacity. The method and apparatus include altering the direction of beams within cell sectors is among discrete angular positions according to a predetermined, cyclic pattern. The predetermined, cyclic pattern varies in a group of adjacent cell sectors such that inter-cell interference is significantly reduced or eliminated by rotating at a different cycle the beams in adjacent cells. This discrete, angular movement of beams provides for downlink transmissions to be timed in such a way (i.e., scheduled) such that transmission to a user will occur in accordance with the beam and time slot having the best carrier to interference (C/I) ratio for that user.

Abstract: A level of interference affecting signal components of received communication signals is estimated and used to weight the signal components. The signal components in a each of a number of groups of signal components are weighted based on respective interference estimates to thereby adjust signal components for coloured interference, which may vary significantly between different groups of signal components. Each group of signal components may include a single component or components within a relatively narrow sub-band of the communication signals, such as a coherence bandwidth of an Orthogonal Frequency Division Multiplexing (OFDM) signal.