Abstract: Examples of service call-ahead systems and methods are disclosed. In one example implementation according to aspects of the present disclosure, a service order management system includes a processing device, a servicer device, and a memory device. The service order management system is enabled at least to prompt a servicer to modify an initial estimated time of arrival (ETA) and notify a customer of the modified ETA of a servicer at a service destination. Prompting the servicer to modify the initial ETA enables the processing device to notify the customer of the modified ETA, which is more accurate than the initial ETA. Other service call-ahead and notification techniques are also disclosed.

Abstract: A notification system comprising a service order management system and a plurality of servicer devices. The service order management system comprises a service status receiving module and an estimated time of arrival (ETA) module. The service status receiving module is configured to receive information from a plurality of servicers. The information includes starting locations, service destinations and arrival times of the services performed by each servicer. The service status receiving module is configured to record the information. The ETA module is configured to calculate an initial ETA based on at least a portion of the recorded information. Each servicer device includes a service application. Each service application is configured to automatically receive the ETA from the service order management system and automatically display an en route notification interface on the servicer device when it is determined that the initial ETA is within an ETA notification window.