Abstract: Non-volatile memory may contain definitions of: (i) a plurality of message queue implementations respectively associated with different queue behaviors, the different queue behaviors specified by corresponding sets of modes, and (ii) an application programming interface (API) through which applications can access one or more message queues. One or more processors may be configured to: create a message queue of a particular message queue type, supported by a corresponding message queue implementation, by specifying a set of modes corresponding to a queue behavior; receive, from a producing application and by way of the API, one or more messages for the message queue; store the one or more messages in a data structure associated with the message queue; receive, from a consuming application and by way of the API, a request to read from the message queue; and provide a message from the message queue to the consuming application.

Abstract: An importation tool is disclosed that enables importation of configuration item (CI) data into a configuration management database (CMDB) from external services. The CMDB importation tool includes corresponding predefined configurations for particular external services that define how the data collected by the external services is imported into the CMDB, either directly or via one or more transformations, enabling importation of external service data regardless of the format or schema used by the external service. The CMDB importation tool enables relationships to be defined between attributes of the imported data, and ensures that these relationships are enforced during the importation process to provide improved internal consistency of the imported data. Additionally, certain CMDB classes may be modified with specialized fields to enable improved duplicate tracking and management within the CMDB. As such, these techniques enhance both the quantity and quality of CI data stored within the CMDB.

Abstract: An embodiment may involve persistent storage containing a predefined token and application state. The embodiment may also involve an application configured to communicate with a message bot and perform operations including: (i) receiving, by way of an interface associated with a unit of program code and from the message bot, a command, wherein the command identifies a bot token and a user of a chat session in which the message bot is engaged; (ii) verifying, by the unit of program code, that the bot token matches the predefined token; (iii) verifying, by the unit of program code, that the user is authorized to use the command; (iv) writing, to the persistent storage, an update to the application state, wherein the update is based on the command; and (v) transmitting, by way the interface and to the message bot, a response confirming that the command has been performed.

Abstract: A pre-shared compression dictionary is received. The pre-shared compression dictionary was generated based on an analysis of sample data for use in compression of other data. A compressed version of a batch of machine-generated data is received. The batch of machine-generated data has been compressed at least in part using the pre-shared compression dictionary and a batch-specific compression dictionary. The received compressed batch is uncompressed using the batch-specific compression dictionary to determine an intermediate version. The intermediate version is uncompressed using the pre-shared compression dictionary to determine an uncompressed version of the batch of machine-generated data.

Abstract: A system could include persistent storage containing application components. A plurality of software applications could be installed on the system. The software applications could be respectively associated context records that include references to application components that provide some behavior or data for the software applications. The system could also include processors configured to perform operations. The operations could include receiving a request to generate a topology map for a software application and identifying, based on a context record for the software application, a subset of application components that provide some behavior or data for the software application. The operations could further include determining relationship types between pairs of application components and generating a topology map for the software application.

Abstract: The present approach relates to systems and methods for facilitating an interrupt or change in automated tasks in progress, and using a control token (e.g., flag) to modify the progress of the automated task. In contrast to current automated tasks that may not be modified once the request for the automated task has been sent, the presently disclosed techniques allow for controlling and/or changing an automated task by using the control token and an associated status in conjunction with logical checkpoints defined for a thread at which the thread can be paused and the status changed.

Abstract: Systems and methods are disclosed for computing network operations. For example, methods may include receiving, at a computing device located within a private network, a message sent from a server located outside of the private network, the message including an observable; invoking, within the private network, a search of data associated with the private network to obtain a search result that includes data matching the observable; aggregating, within the private network, data from the search result that matches the observable to obtain a report that includes an indication of the observable, a count of occurrences of the observable, and identification of one or more components associated with the observable; and transmitting the report to the server.

Abstract: An identification of a dynamic specification is received via a form for building an application. The dynamic specification is able to be utilized to execute one or more database queries to dynamically obtain a list of categories for different embedded screens of an automatically generated end-user application. The end-user application is configured to dynamically generate for a user interface of the end-user application a different selectable user interface element for each category of the list of categories dynamically obtained by executing the one or more database queries and upon selection of one of the selectable user interface elements, provide on the user interface a corresponding embedded screen of the different embedded screens.

Abstract: An agent automation system includes a memory configured to store a natural language understanding (NLU) framework and a model, wherein the model includes at least one original meaning representation. The system includes a processor configured to execute instructions of the NLU framework to cause the agent automation system to perform actions including: performing rule-based generalization of the model to generate at least one generalized meaning representation of the model from the at least one original meaning representation of the model; performing rule-based refinement of the model to prune or modify the at least one generalized meaning representation of the model, or the at least one original meaning representation of the model, or a combination thereof; and after performing the rule-based generalization and the rule-based refinement of the model, using the model to extract intents/entities from a received user utterance.

Abstract: A computational instance may include, in database tables, representations of computing services provided by remote networks. One or more processors disposed in the computational instance may cause a computing-service-neutral cloud integration application to perform operations including: obtaining a specification related to a remote network, where the specification defines: (i) an integration point for the remote network, (ii) a pagination type associated with the integration point, and (iii) mappings between descriptions of the computing services provided by the remote network and fields of the database tables.

Abstract: A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.

Abstract: The disclosed techniques generally relate to the use of action paths comprising sequences of steps performed by a user to efficiently perform tasks or resolve incidents. Action paths as discussed herein may be used to achieve more efficient outcomes, to train new employees, or to anticipate the future needs of a user.

Abstract: An indication is received to initiate a resource discovery process of a client system. The client system includes resources to be discovered and the resource discovery process is associated with a script. A connection is made from a management server to the client system with a first level of security privileges of the client system. The client system is provided with an encapsulation program for an execution of the script. The encapsulation program is configured to determine ownership information of the script. The encapsulation program is also configured to cause the execution of the script on the client system with modified security privileges corresponding to the ownership information of the script rather than the first level of security privileges of the client system.

Abstract: An example embodiment may involve identifying local traces of related events within a plurality of event data repositories, wherein each of the event data repositories is respectively associated with a software application; using a clustering model, assigning the local traces into clusters; determining positive rules that define when pairs of the local traces are linked to a common global trace, and negative rules that define when the pairs are linked to different global traces; linking the pairs into global traces; iteratively training a similarity model to project the local traces into a vector space such that the pairs that are linked to common global traces exhibit a greater similarity with one another than the pairs that are linked to different global traces; and based on the similarity model as trained, linking further local traces to the global traces.

Abstract: Embodiments of the present disclosure are directed to systems and methods for managing a database and performing database operations. An exemplary method in accordance with embodiments of this disclosure comprises: receiving a request to perform one or more database operations on a dataset comprising one or more data items; inputting the dataset into a statistical model, wherein the statistical model is configured to identify one or more storage locations associated with the one or more data items based on a similarity between one or more properties of the one or more data items; receiving the one or more storage locations associated with the one or more data items; updating the one or more data items based on the received one or more storage locations; and performing the one or more database operations on the one or more updated data items based on the one or more storage locations.

Abstract: A server configured to provide web-based services over a network may include one or more processors configured to receive a request from a user device for access to a web-based service. In response, the server may download, to the user device, information for rendering an initial web resource by a web client of the user device, and software instructions configured to cause the web client to: intercept a web request to the server; determine, based on the web request, a main web document and ancillary web documents designated to be downloaded for rendering a particular web resource; send, to the server, the web request for the main web document and, without waiting for reception of the main web document, send respective document requests for each of the ancillary web documents; receive the main web document and the ancillary web documents; and render the particular web resource using the received documents.

Abstract: A video capturing a user facing a camera is received. An image of the video is analyzed to identify a marking object in the image. The image captures the marking object held by the user in between the user and the camera. A gesture performed by the user is detected using the marking object in a space between the user and the camera. A location associated with the marking object is marked including by overlaying a highlight of a portion of content virtually shared between the user and one or more other remote participants. The overlaid highlight of the portion of the content is provided to one or more other remote participants via a collaboration medium.

Abstract: An embodiment includes storage containing configuration and operational data related to a managed network, an action configurator application, and an action execution application. The embodiment also includes one or more processors configured to: receive, by way of the action configurator application, a specification of an action type; receive, by way of the action configurator application, a specification of an input source for actions generated using the action type; receive, by way of the action configurator application, a specification of one or more target users and an output modality for the actions; receive, by way of the action configurator application, a specification of a condition that causes the actions to be generated; determine, that the condition has been satisfied; and cause the action execution application to execute the action generator on the input source, and produce an output for one of the target users by way of the output modality.

Abstract: An input document data is received. The input document data is analyzed to automatically identify one or more response fields and one or more corresponding text labels laid out in the input document data. A conversation bot is automatically configured to provide one or more requests to provide one or more responses corresponding to the one or more response fields, receive the one or more responses, and store the one or more responses in a persistent computer storage.

Abstract: A remote network management platform may include a provider computing instance, a recipient computing instance, and a neutral computing instance including persistent storage that defines a table and fields therein, and where the neutral computing instance is configured to: (i) receive, by way of a first software interface, data from the provider computing instance, where the data is an update to a field within the table; (ii) validate that the provider computing instance is permitted to update the field; (iii) write a representation of the data to the field; (iv) receive, by way of a second software interface, a request from the recipient computing instance for the data; (v) validate that the recipient computing instance is permitted to access the field; and (vi) transmit the data as stored in the field to the recipient computing instance.