Patents Assigned to SpeechCycle, Inc.
  • Method for variable resolution and error control in spoken language understanding
    Patent number: 8180639
    Abstract: A method for variable resolution and error control in spoken language understanding (SLU) allows arranging the categories of the SLU into a hierarchy of different levels of specificity. The pre-determined hierarchy is used to identify different types of errors such as high-cost errors and low-cost errors and trade, if necessary, high cost errors for low cost errors.
    Type: Grant
    Filed: May 6, 2011
    Date of Patent: May 15, 2012
    Assignee: SpeechCycle, Inc.
    Inventors: Roberto Pieraccini, Krishna Dayanidhi
  • Methods and apparatus for enforcing caller listening behavior on interactive voice response applications
    Patent number: 8180025
    Abstract: An interactive voice response (IVR) system which allows a caller to barge-in on all prompts, yet still allows the caller to receive important information contained in the prompts. When a caller barges-in on a prompt that contains important information, the IVR system interrupts the prompt to play a short announcement with the goal of re-enforcing the importance of listening to the entire prompt. The IVR system then resumes playback of the prompt, from the beginning or of a modified version.
    Type: Grant
    Filed: January 10, 2007
    Date of Patent: May 15, 2012
    Assignee: SpeechCycle, Inc.
    Inventors: Roberto Pieraccini, Eric Woudenberg, Ilija Zeljkovic
  • Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care
    Patent number: 8041019
    Abstract: An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly disposing of the call. If the repeat caller is calling for the same reason, information from the previous call (or the previous calls) is retrieved and an action based on a defined business logic for repeat callers may then be executed for the current call.
    Type: Grant
    Filed: January 10, 2007
    Date of Patent: October 18, 2011
    Assignee: SpeechCycle, Inc.
    Inventors: Roberto Pieraccini, Zor Gorelov, Alan Pan
  • Method for variable resolution and error control in spoken language understanding
    Patent number: 7962339
    Abstract: A method for variable resolution and error control in spoken language understanding (SLU) allows arranging the categories of the SLU into a hierarchy of different levels of specificity. The pre-determined hierarchy is used to identify different types of errors such as high-cost errors and low-cost errors and trade, if necessary, high cost errors for low cost errors.
    Type: Grant
    Filed: March 12, 2008
    Date of Patent: June 14, 2011
    Assignee: SpeechCycle, Inc.
    Inventors: Roberto Pieraccini, Krishna Dayanidhi