Patents Assigned to Sprinklr Inc.
  • Patent number: 10666731
    Abstract: An object-oriented data management method and system comprising nested structural-elements that form inter-related containers of IRC-Infoids that include information, processing-rules, and an atomic-action layer, enabling functions to operate across disparate-systems using self-normalizing data-definitions is disclosed. The creation and management of the IRC-Infoid objects, rules and actions are handled by an IRC-Infoid Engine. The IRC-Infoid is an object with its own definitions, properties, and rules, related to a single parent element. Six properties define the IRC-Infoid: event, user, file, message, data and relationship. These properties follow inter-relationship rules, which force internal consistency, data optimization, and maintain data integrity. The IRC-Infoid data structure includes documentation, thought leadership and chatter, which when parsed through the rule sets, gets attached to standard or triggered actions, including periodic updates and called actions for use across disparate systems.
    Type: Grant
    Filed: February 13, 2019
    Date of Patent: May 26, 2020
    Assignee: Sprinklr, Inc.
    Inventors: Ragy Thomas, Jared Alessandroni
  • Publication number: 20200074498
    Abstract: Systems and methods that enable enhanced social media advertising efficiency using mixed model equations to process advertisement data. A model is described that calculates enhanced advertisement data based on calculations using and re-using variables to isolate keys for effective advertisement.
    Type: Application
    Filed: November 5, 2019
    Publication date: March 5, 2020
    Applicant: Sprinklr, Inc.
    Inventors: Xin FENG, Ragy THOMAS, Murali SWAMINATHAN
  • Patent number: 10535029
    Abstract: A command center provides ad-hoc search and navigation through different dimensional topic levels that allow users to better analyze and correlate data. The command center not only generates and displays content and metrics associated with an event, but can also generate and display real-time content and metrics for other topics, products, and/or services related to a currently displayed topic. The command center enables a user to navigate through the different dimensional levels simply by selecting items displayed by a remote control application. The command center also automatically synchronizes the content and metrics for any selected dimension to a same corresponding time period.
    Type: Grant
    Filed: January 15, 2016
    Date of Patent: January 14, 2020
    Assignee: SPRINKLR, INC.
    Inventors: Justin Trevor Garrity, Ryan Robert Parr, David James Stewart
  • Publication number: 20190387056
    Abstract: An object-oriented data management method and system comprising nested structural-elements that form inter-related containers of IRC-Infoids that include information, processing-rules, and an atomic-action layer, enabling functions to operate across disparate-systems using self-normalizing data-definitions is disclosed. The creation and management of the IRC-Infoid objects, rules and actions are handled by an IRC-Infoid Engine. The IRC-Infoid is an object with its own definitions, properties, and rules, related to a single parent element. Six properties define the IRC-Infoid: event, user, file, message, data and relationship. These properties follow inter-relationship rules, which force internal consistency, data optimization, and maintain data integrity. The IRC-Infoid data structure includes documentation, thought leadership and chatter, which when parsed through the rule sets, gets attached to standard or triggered actions, including periodic updates and called actions for use across disparate systems.
    Type: Application
    Filed: August 27, 2019
    Publication date: December 19, 2019
    Applicant: Sprinklr, Inc.
    Inventors: Ragy THOMAS, Jared ALESSANDRONI
  • Patent number: 10395275
    Abstract: A system and method of interactive, location-based presentation and advertising that enables users with wireless network addressable communications devices to control multi-media content on network addressable screens and enables marketers to track, monitor and respond to users interactions in real time. A Proxy Gateway directs a network addressable client PC, connected to a digital display, to serve local content or pull content from one or more web servers. A wireless, network addressable device, typically a mobile phone, is used to communicate commands to the physically remote Proxy Gateway. The Proxy Gateway bridges between the communications device and the display by interpreting the commands from the communications device, forwarding them to the client PC which may pull content from the appropriate web server, or display native message content.
    Type: Grant
    Filed: November 10, 2014
    Date of Patent: August 27, 2019
    Assignee: Sprinklr, Inc.
    Inventors: Stephen Randall, Stephen H. An, Jeffrey P. Potter
  • Patent number: 10397326
    Abstract: An object-oriented data management method and system comprising nested structural-elements that form inter-related containers of IRC-Infoids that include information, processing-rules, and an atomic-action layer, enabling functions to operate across disparate-systems using self-normalizing data-definitions is disclosed. The creation and management of the IRC-Infoid objects, rules and actions are handled by an IRC-Infoid Engine. The IRC-Infoid is an object with its own definitions, properties, and rules, related to a single parent element. Six properties define the IRC-Infoid: event, user, file, message, data and relationship. These properties follow inter-relationship rules, which force internal consistency, data optimization, and maintain data integrity. The IRC-Infoid data structure includes documentation, thought leadership and chatter, which when parsed through the rule sets, gets attached to standard or triggered actions, including periodic updates and called actions for use across disparate systems.
    Type: Grant
    Filed: January 11, 2017
    Date of Patent: August 27, 2019
    Assignee: SPRINKLR, INC.
    Inventors: Ragy Thomas, Jared Alessandroni
  • Patent number: 10372670
    Abstract: A method includes: receiving an excerpt of information from a first user, wherein the excerpt of information includes information from a target web page; storing the excerpt, in an XML format, in a folder on a storage medium; detecting a change in the target web page; in response to the detected change in the target web page, updating the excerpt of information from the target web page; receiving, from the first user, an identification of a second user with whom the first user wishes to share the excerpt of information; and transmitting a communication to the second user inviting the second user to view the excerpt of information in the folder.
    Type: Grant
    Filed: June 25, 2018
    Date of Patent: August 6, 2019
    Assignee: SPRINKLR, INC.
    Inventor: Andrew Thomas Busey
  • Publication number: 20190182324
    Abstract: An object-oriented data management method and system comprising nested structural-elements that form inter-related containers of IRC-Infoids that include information, processing-rules, and an atomic-action layer, enabling functions to operate across disparate-systems using self-normalizing data-definitions is disclosed. The creation and management of the IRC-Infoid objects, rules and actions are handled by an IRC-Infoid Engine. The IRC-Infoid is an object with its own definitions, properties, and rules, related to a single parent element. Six properties define the IRC-Infoid: event, user, file, message, data and relationship. These properties follow inter-relationship rules, which force internal consistency, data optimization, and maintain data integrity. The IRC-Infoid data structure includes documentation, thought leadership and chatter, which when parsed through the rule sets, gets attached to standard or triggered actions, including periodic updates and called actions for use across disparate systems.
    Type: Application
    Filed: February 13, 2019
    Publication date: June 13, 2019
    Applicant: Sprinklr, Inc.
    Inventors: Ragy THOMAS, Jared ALESSANDRONI
  • Patent number: 10073794
    Abstract: A mobile “Applications Builder” established on the user's mobile handheld device creates a bucket or container for mobile applications (Apps) and selectively downloads applications that are appropriate to a search initiated by the consumer. The user search inputs are used as a contextualization input to identify the relevant product, service or brand and identify the Apps of companies that fall within the search parameters. The identified Apps are downloaded into a bucket and made available to the user to enable his search using tokens or logos for the products, services and brands he is interested in. Users can perform searches using scanned visual logos or visual tokens scanned. Visual tokens and logos contained within the bucket can be used to reduce the customer's effort during the search, while providing enlarged access to related items for consideration by the user as a marketing tool.
    Type: Grant
    Filed: July 1, 2016
    Date of Patent: September 11, 2018
    Assignee: SPRINKLR, INC.
    Inventors: Ragy Thomas, Pavitar Singh
  • Publication number: 20180198860
    Abstract: An object-oriented data management method and system comprising nested structural-elements that form inter-related containers of IRC-Infoids that include information, processing-rules, and an atomic-action layer, enabling functions to operate across disparate-systems using self-normalizing data-definitions is disclosed. The creation and management of the IRC-Infoid objects, rules and actions are handled by an IRC-Infoid Engine. The IRC-Infoid is an object with its own definitions, properties, and rules, related to a single parent element. Six properties define the IRC-Infoid: event, user, file, message, data and relationship. These properties follow inter-relationship rules, which force internal consistency, data optimization, and maintain data integrity. The IRC-Infoid data structure includes documentation, thought leadership and chatter, which when parsed through the rule sets, gets attached to standard or triggered actions, including periodic updates and called actions for use across disparate systems.
    Type: Application
    Filed: January 11, 2017
    Publication date: July 12, 2018
    Applicant: Sprinklr, Inc.
    Inventors: Ragy THOMAS, Jared ALESSANDRONI
  • Patent number: 10007670
    Abstract: In one embodiment, a method includes: receiving an excerpt of information from a first user, wherein the excerpt of information includes information from a target web page; storing the excerpt, in an XML format, in a folder on a storage medium; detecting a change in the target web page; in response to the detected change in the target web page, updating the excerpt of information from the target web page; receiving, from the first user, an identification of a second user with whom the first user wishes to share the excerpt of information; and transmitting a communication to the second user inviting the second user to view the excerpt of information in the folder.
    Type: Grant
    Filed: December 30, 2016
    Date of Patent: June 26, 2018
    Assignee: SPRINKLR, INC.
    Inventor: Andrew Thomas Busey
  • Patent number: 10003560
    Abstract: A conversation correlation system is configured to associate social signals with conversations and group the conversations into topic clusters. The topic clusters for different days are linked together to form conversation streams. The conversation streams may identify conversation topics within ecosystems and identify changes in conversation topics over time. Topic labels may be generated for the topic clusters that better describe conversation topics. In one example, the topic labels may be generated using a mutual information topic distribution model.
    Type: Grant
    Filed: December 27, 2012
    Date of Patent: June 19, 2018
    Assignee: SPRINKLR, INC.
    Inventors: Jacob Andrew Perkins, Erik Lee Huddleston, Ramon Renteria, John Joseph De Oliveira
  • Publication number: 20180165706
    Abstract: Systems and methods that enable enhanced social media advertising efficiency using mixed model equations to process advertisement data. A model is described that calculates enhanced advertisement data based on calculations using and re-using variables to isolate keys for effective advertisement.
    Type: Application
    Filed: December 13, 2016
    Publication date: June 14, 2018
    Applicant: Sprinklr, Inc.
    Inventors: Xin FENG, Ragy THOMAS, Murali SWAMINATHAN
  • Patent number: 9959548
    Abstract: A social analytic system may identify the social signals associated with a brand, campaign, or any other topic. The social analytic system may generate a vocabulary associated with the brand, campaign, or topic based terms used in the associated social signals. The vocabulary may be used for generating social media analytics and identifying social media events, such as marketing campaigns. In one example, a vocabulary may be compared with vocabularies associated with different constituents to identify the positive and negative terms in the vocabulary.
    Type: Grant
    Filed: July 21, 2014
    Date of Patent: May 1, 2018
    Assignee: SPRINKLR, INC.
    Inventors: Erik Lee Huddleston, Brian Huddleston, Tim Potter
  • Patent number: 9641556
    Abstract: A social analytic system collects signals from different social network accounts. Social metrics are derived for the accounts and the accounts classified as different types of constituents for a company or primary account based on the social metrics. The constituents may include any combination of advocates, detractors, influencers, spammers, employees, partners, and/or market. Some of the social metrics used for classifying the different types of constituents may include a volume of the signals, types of message interactions, number of unique messages, sentiment, number of subscribers, alignment of constituent and company messages, and/or average signal length.
    Type: Grant
    Filed: November 20, 2012
    Date of Patent: May 2, 2017
    Assignee: Sprinklr, Inc.
    Inventors: Timothy Joseph Potter, Kevin Safford, Jason Westigard, II, John Joseph De Olivera, Erik Lee Huddleston, Bryan Horne, David Chi-Fine Yu, Brandon Kearby, Stephen Michael Vaughan, II
  • Publication number: 20170061469
    Abstract: An operator enters a name of a company, product, or any other entity into a user interface. A hashtag analytic system then automatically discovers social media campaigns associated with that entity based on hashtag or keyword usage in associated posted messages. The hashtag analytic system may automatically discover the social media accounts for the entity and then scan messages posted on the social media accounts for hashtags. The hashtag analytic system groups together posted messages that include campaign related hashtags and generates analytics for the groups of messages associated with the same campaigns.
    Type: Application
    Filed: August 24, 2016
    Publication date: March 2, 2017
    Applicant: SPRINKLR, INC.
    Inventors: Justin Trevor Garrity, Ryan Robert Parr, David James Stewart, Dan Blaisdell
  • Patent number: 9535914
    Abstract: In one embodiment, a method includes: receiving an excerpt of information from a first user, wherein the excerpt of information includes information from a target web page; storing the excerpt, in an XML format, in a folder on a storage medium; detecting a change in the target web page; in response to the detected change in the target web page, updating the excerpt of information from the target web page; receiving, from the first user, an identification of a second user with whom the first user wishes to share the excerpt of information; and transmitting a communication to the second user inviting the second user to view the excerpt of information in the folder.
    Type: Grant
    Filed: October 8, 2015
    Date of Patent: January 3, 2017
    Assignee: SPRINKLR, INC.
    Inventor: Andrew Thomas Busey
  • Publication number: 20160343040
    Abstract: A social media processing system enhances posts to create stronger visual connections with viewers. The processing system may collect social media from different social networks and identify social streams from the social media associated with a particular client. The processing system stores a data set associated with the client that may include keywords, rules, and associated enhancements. The enhancements may include logos, images, font types, statistics, or any other information associated with the company. The processing system identifies content in the posts matching the keywords and adds the enhancements associated with the matching keywords to the post.
    Type: Application
    Filed: May 20, 2016
    Publication date: November 24, 2016
    Applicant: SPRINKLR, INC.
    Inventors: Justin Trevor Garrity, Ryan Robert Parr, David James Stewart
  • Patent number: 9288123
    Abstract: A social analytic system may collect social signals from different social network accounts. The social signals may be associated with different ecosystems. Time series data may be generated from the social signals and the time series data may be filtered to remove at least some generic or unrelated trends. Different data sets from the time series data may be associated with different ecosystem metrics. The social analytic system may compare different filtered time series data sets to identify different ecosystem events. For example, the comparisons may be used to identify highly correlated ecosystem metrics and ecosystem anomalies, and predict ecosystem events.
    Type: Grant
    Filed: December 7, 2012
    Date of Patent: March 15, 2016
    Assignee: SPRINKLR, INC.
    Inventors: Kevin Safford, John Joseph De Oliveira, Erik Lee Hudleston, Brian Huddleston
  • Patent number: 9251530
    Abstract: A model based social analytic system collects social signals from social network accounts for different companies and constituents. The social signals can be used to benchmark social network performance for different contextual dimensions, such as industries, companies, brands, etc. Conversations may be identified in the signals and the types of constituents participating in the conversations may be identified. Analytics can then be determined for the contextual dimensions based on the related conversations and the types of constituents participating in the conversations.
    Type: Grant
    Filed: August 31, 2012
    Date of Patent: February 2, 2016
    Assignee: SPRINKLR, INC.
    Inventors: Jeffrey Dachis, Erik Lee Huddleston, Brian Justin Huddleston, II, Steven Michael Vaughan, Roger Louis Cauvin, John Joseph De Oliveira, William Lance Eason, Jeremy Hanna, Shannon Paul Hardt, Bryan Joseph Horne, Brandon Kearby, Clinton Frederick Miller, Jacob Andrew Perkins, Timothy Joseph Potter, Ramon Renteria, Jason Samuel Westigard, David Chi-Fine Yu