Abstract: The present invention relates to a computer-based system for supporting Product Customer Support Systems by means for parameter-free and fully unsupervised: clustering of a selected set documents (e.g., based on a query from some database) with unknown ontology (e.g., cases from Customer Support System); building a taxonomy for sets of documents with unknown ontology/taxonomy; enabling a semi-supervised tagging/navigation/recommendations for documents and cross-learning using auxiliary sources (e.g., linking other fields/metadata in Customer Support Systems such as Knowledge DataBase).

Abstract: The present disclosure is directed towards systems and methods for performing updates in a distributed environment, which comprises receiving a platform product and a plurality of supporting products at a server, the server being accessible by one or more access devices and receiving a plurality of modified supporting products at the server, a given modified supporting product corresponding to a given supporting product. A determination is made as to whether a given one of the plurality of supporting products is in use by the one or more access devices. If the given one of the plurality of supporting products is not in use, the given one of the plurality of supporting products is overwritten with the corresponding modified supporting platform product. If the given one of the plurality of supporting products is in use, the given one of the plurality of supporting products is locked until its use terminates.

Abstract: Methods, apparatus, and articles of manufacture for tax computation, management, and compliance reporting via a centralized transactional tax platform capable of incorporating transaction data and/or tax information from multiple locations and/or multiple business applications via a network architecture are disclosed herein. In one embodiment, a central server may be configured to execute an application to generate a user interface to enable configuration of tax compliance data via a network link, to receive transaction data from one or more client systems via the network, to calculate transaction taxes corresponding to the transaction data, and to store tax information, including outputs and computational logic generated by tax calculation engines executed by the server. In another embodiment, the tax calculations may be executed client-side, while administration of tax compliance data and reporting are facilitated by the central server.

Abstract: A program controlled apparatus, system, and method for determining the transactional taxes due for each item by any taxing authority worldwide. The apparatus comprises a first database comprising a tree structure identifying all of the zones to be examined. A second database comprising all of the taxing authorities is independent from the first zone database. A third database, decoupled from the first and second databases, has data representing the relationship between the data records of the first database and the data records of the second database. Each of the databases can be updated periodically to reflect any changes in identified taxing authorities for the zones over which they may have taxing authority. Furthermore, the present invention provides for an independent, autonomous determination of jurisdiction and tax for each line item and calculates the tax based on any exceptions and exemptions.

Abstract: In an embodiment one or more alternate entity structures are created in response to a base entity structure. A tax liability is determined for each alternate entity structure and the base entity structure; furthermore, a result is generated in response to comparing each of the determined tax liabilities with one another.

Abstract: Systems and techniques are disclosed that provide a comprehensive and integrated professional education and training platform, especially in the areas of tax, financial auditing and reporting, and planning and risk assessment. The systems and techniques allow an administrator to identify a subset of learning courses from a set of available learning courses for association with an educational product, and to assign individuals to each of the subset of learning courses.