Patents Assigned to Transcend Products, LLC
  • Publication number: 20120213357
    Abstract: Apparatus, system, and methods are disclosed for automated call initiation. In some implementations, the method for automated call initiation includes initiating an automated call to a destination using a communication line, initiating a call status determination that automatically determines when a person answers the call, and sending an audio signal generated at the destination to an agent and/or assigning the automated call to an agent during the call status determination. The agent may thereby be able to monitor the call and assume a natural response to the person without unnatural delay as the conversation begins.
    Type: Application
    Filed: May 1, 2012
    Publication date: August 23, 2012
    Applicant: Transcend Products, LLC
    Inventor: Rix Alan Ryskamp
  • Patent number: 8184789
    Abstract: An apparatus, system, and method for automated call initiation. The method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.
    Type: Grant
    Filed: May 5, 2010
    Date of Patent: May 22, 2012
    Assignee: Transcend Products, LLC
    Inventor: Rix Alan Ryskamp
  • Publication number: 20100239082
    Abstract: An apparatus, system, and method are disclosed for automated call initiation. The method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.
    Type: Application
    Filed: May 5, 2010
    Publication date: September 23, 2010
    Applicant: TRANSCEND PRODUCTS, LLC
    Inventor: Rix Alan Ryskamp
  • Patent number: 7734029
    Abstract: A method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.
    Type: Grant
    Filed: March 17, 2009
    Date of Patent: June 8, 2010
    Assignee: Transcend Products, LLC
    Inventor: Rix Alan Ryskamp
  • Publication number: 20090232295
    Abstract: An apparatus, system, and method are disclosed for automated call initiation. The method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.
    Type: Application
    Filed: March 17, 2009
    Publication date: September 17, 2009
    Applicant: TRANSCEND PRODUCTS, LLC
    Inventor: Rix Alan Ryskamp
  • Publication number: 20090074162
    Abstract: A method is provided for integrating marketing with a communications system. Initially, the method may create an electronic directory with a plurality of directory records and group records. The method may include distributing a communication platform which interfaces with the electronic directory to a plurality of users. In addition, the method may include establishing, by way of the communication platform, one or more communication sessions for the plurality of users. Furthermore, the method may also include a sales person listed in the electronic directory managing a marketing channel by way of the communication platform. Finally, the method may include recruiting new users of the communication platform and new organization members by way of the communication platform. The communication platform may solicit for new users and new organization members in exchange for establishing communication sessions on the communication platform.
    Type: Application
    Filed: September 15, 2008
    Publication date: March 19, 2009
    Applicant: Transcend Products, LLC
    Inventor: Rix Alan Ryskamp