Patents Assigned to Transcend Products, LLC
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Publication number: 20120213357Abstract: Apparatus, system, and methods are disclosed for automated call initiation. In some implementations, the method for automated call initiation includes initiating an automated call to a destination using a communication line, initiating a call status determination that automatically determines when a person answers the call, and sending an audio signal generated at the destination to an agent and/or assigning the automated call to an agent during the call status determination. The agent may thereby be able to monitor the call and assume a natural response to the person without unnatural delay as the conversation begins.Type: ApplicationFiled: May 1, 2012Publication date: August 23, 2012Applicant: Transcend Products, LLCInventor: Rix Alan Ryskamp
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Patent number: 8184789Abstract: An apparatus, system, and method for automated call initiation. The method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.Type: GrantFiled: May 5, 2010Date of Patent: May 22, 2012Assignee: Transcend Products, LLCInventor: Rix Alan Ryskamp
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Publication number: 20100239082Abstract: An apparatus, system, and method are disclosed for automated call initiation. The method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.Type: ApplicationFiled: May 5, 2010Publication date: September 23, 2010Applicant: TRANSCEND PRODUCTS, LLCInventor: Rix Alan Ryskamp
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Patent number: 7734029Abstract: A method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.Type: GrantFiled: March 17, 2009Date of Patent: June 8, 2010Assignee: Transcend Products, LLCInventor: Rix Alan Ryskamp
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Publication number: 20090232295Abstract: An apparatus, system, and method are disclosed for automated call initiation. The method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.Type: ApplicationFiled: March 17, 2009Publication date: September 17, 2009Applicant: TRANSCEND PRODUCTS, LLCInventor: Rix Alan Ryskamp
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Publication number: 20090074162Abstract: A method is provided for integrating marketing with a communications system. Initially, the method may create an electronic directory with a plurality of directory records and group records. The method may include distributing a communication platform which interfaces with the electronic directory to a plurality of users. In addition, the method may include establishing, by way of the communication platform, one or more communication sessions for the plurality of users. Furthermore, the method may also include a sales person listed in the electronic directory managing a marketing channel by way of the communication platform. Finally, the method may include recruiting new users of the communication platform and new organization members by way of the communication platform. The communication platform may solicit for new users and new organization members in exchange for establishing communication sessions on the communication platform.Type: ApplicationFiled: September 15, 2008Publication date: March 19, 2009Applicant: Transcend Products, LLCInventor: Rix Alan Ryskamp