Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.

Abstract: A method and apparatus for identifying and displaying a set of high priority contacts on a display device associated with an end user device. In some embodiments, the method includes retrieving high priority contact list configuration settings that include one or more criteria for identifying a set of high priority contacts from a contact list having a plurality of contacts, determining whether information associated with one or more of the plurality of contacts meets the one or more criteria retrieved, identifying the one or more of the plurality of contacts that meet the one or more criteria as a set of one or more high priority contacts, and displaying the set of one or more high priority contacts in a high priority contact list on the display device.

Abstract: Methods and systems for intelligently terminating calls are provided herein. In some embodiments, a method for intelligently terminating calls may include receiving a call request directed to a communication identifier associated with a first user, determining a call termination action to associate with the call request based on (a) information associated with the call request and (b) previous call termination patterns associated with the first user, and terminating the call to one or more devices associated with the communication identifier based on the determined call termination action.

Abstract: Methods and systems for resource load balancing of teleconference and video conference sessions are provided herein. In some embodiments, a method for resource load balancing of a teleconference session including a plurality of participant devices may include assigning each of the plurality of participant devices into one of a plurality of groups of participant devices based on at least one first heuristic, designating a leader device for each group of participant devices, based on at least one second heuristic to coordinate the teleconference session communications, and coordinating the teleconference session communications of each leader device to facilitate the teleconference session among the plurality of participant devices.

Abstract: Methods and apparatus for routing off-net Short Message Service (SMS) messages between a first service provider network and a terminating service provider network are provided herein. In some embodiments, the method includes receiving a first SMS message including a first identifier associated with a first subscriber of the first service provider network stored in a source address field directed to a second identifier, determining that the second identifier is associated with a second subscriber of the terminating service provider network, associating the first identifier with a local reply identifier in a mapping database, replacing the first identifier in the source address field with the local reply identifier, and routing the first SMS message including the local reply identifier stored in the source address field to the second identifier.

Abstract: Methods and apparatus for recalling and replaying content during a communications session are provided herein. In some embodiments, methods for replaying content during a communications session may comprise detecting a real-time communications session between two or more participant devices, storing content of the communications session transmitted between the two or more participant devices as the real-time communications session persists, receiving a control request from a first participant device of the two or more participants devices to replay a portion of the content; and transmitting the portion of the content to at least one of the participant devices as the real-time communications session persists.

Abstract: Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.

Abstract: Methods and apparatuses for ad-hoc group messaging are provided herein. In some embodiments, methods for ad-hoc group messaging may include detecting two or more subscribers proximate a common location, creating an ad-hoc group including contact information of the two or more subscribers proximate the common location, and transmitting information associated with the ad-hoc group to a device of each of the two or more subscribers associated with the ad-hoc group.

Abstract: A method and apparatus for gaining access to communication services includes receiving an initial inquiry for communication service access, collecting equipment information based upon the initial inquiry, sending a non-voice communication to said equipment and receiving a request from said equipment to obtain communication service access. The apparatus includes a system having one or more controllers for performing communication service access.

Abstract: A method and apparatus for reporting information from separate customer event records in a consolidated message are provided herein. In some embodiments, a method for reporting information from separate customer event records in a consolidated message may include associating each of a plurality of event records with at least one rule; assigning the plurality of event records into at least one group based on an account identifier of a customer associated with each event record; and for each group of event records, creating at least one consolidated message to be sent to the customer including information associated with at least some of the event records.

Abstract: Methods and apparatus for providing call identification to a device associated with one or more identifiers are provided herein. In some embodiments, a method for providing call identification to a terminal device associated with one or more communication identifiers may include extracting a called identifier from a message associated with a call from a caller device directed to the called identifier and terminating at the terminal device, wherein the called identifier is one of the one or more communication identifiers; and transmitting information associated with the called identifier to the terminal device.

Abstract: A telephony communication setup request sent from a telephony device to an element of an IP telephony system includes a first encrypted code that is generated using one or more data items that are specific to the telephony device. The element of the IP telephony system receiving the setup request obtains the same data items locally and creates a second encrypted code. If the second code matches the first encrypted code, the telephony device and/or the setup request are authenticated, and the element of the IP telephony system proceeds to setup the requested telephony communication.

Abstract: A telephony communication system prevents an incoming telephony communication directed to a user from being completed if the user is not authorized to communicate with the calling party. Likewise, a telephony system prevents a user from completing an outgoing telephony communication directed to a called party if the user the user is not authorized to communicate with the called party. The telephony communication system also electronically monitors a telephony communication between first and second parties and censors portions of the telephony communication to terminates the telephony communication if predetermined keywords appear in the communication.

Abstract: The disclosed subject matter addresses the problem of spoofing by directly and transparently communicating with the apparent sender of the potentially spoofed incoming message or with the communications network handing the communication of the potentially spoofed incoming message. The address of the recipient device of the potentially spoofed incoming message is compared with addresses of communication sent from the apparent sender. As a result of this comparison, it may be determined whether the phone call or message was sent from the apparent source or was spoofed. The times associated with messages sent from the indicated sender and times associated with the incoming message may also be used to determine the authenticity of the apparent sender. The recipient is of the incoming message is notified of a spoofed message.

Abstract: Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a forwarding termination service. The forwarding termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The forwarding termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods. The mobile telephony service provider can be instructed to implement and cancel call forwarding instructions by dialing a special character string on the mobile telephony device.

Abstract: Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a mobile roaming termination service. The mobile roaming termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The mobile roaming termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods.

Abstract: A system and method for provisionable, multi-modal communications, including detecting a provisioning condition, selecting a communications mode based on the provisioning condition from a first usage mode, a second usage mode, and a third usage mode, and displaying an interface corresponding to the selected communications mode. The first usage mode includes a first communications channel supporting a first communication data consisting of instant messages (IM) and in-network voice data. The second usage mode includes a second communications channel supporting a second communication data consisting of IM, in-network voice data and out-of-network voice data. The third usage mode includes a second communications channel supporting a third communication data comprising video data.

Abstract: Methods and system for automating conferencing in a communication session are provided herein. In some embodiments, a method for automating conferencing in a communication session includes detecting an established communication session between a first end-user device and a second end-user device, notifying a third end-user device associated with the first user device that the established communication session is available to be joined, receiving a request from the third end-user device to join the communication session, and establishing a conference session with the first end-user device, the second-end user device, and the third end-user device.

Abstract: A method and apparatus for distributing objects. In one embodiment, the method comprises computing a modulus operand based on a number of objects to be distributed and a number of objects pertaining to a first category; computing a modulus operation based on a number of distributed objects and the modulus operand; and distributing a first object or a second object based on a result of computing the modulus operation.

Abstract: Methods and apparatus for expanding a field of view of an image during a video communication session. In some embodiments, a method includes transmitting a first video image having a first field of view during the video telecommunication session. The methods and apparatus further capturing a first set of background images, at least some of which are combined to form a first composite background image having a second field of view that is greater than the first field of view. Further, superimposing at least a portion of the first video image over the first composite background image to form a second video image having a same field of view as the first composite background image and transmitting the second video image during the video telecommunication session.