Abstract: Active-active standby is maintained for communication sessions using web connections between two active session zones and a standby session zone, for example, in the event of a failure. A first load balancer directs system management communications of a first datacenter to a first server of the first datacenter. A second load balancer directs the system management communications during a failure event to a second server. A database controller performs a failover based on the failure event.

Abstract: Techniques may include receiving, by a computing device, a first set of video streams from a videoconferencing service, the video streams corresponding to one or more videoconference participants. In addition, the techniques may include receiving a second set of video streams from one or more cameras communicably coupled with the computing device. The techniques may include receiving settings for one or more video streams of a third set of video streams, the settings indicating one or more video feed properties. Moreover, the techniques may include producing a third set of video streams from the first set of video streams according to the one or more video feed properties. Also, the techniques may include outputting one or more video streams of the second set of video streams and the third set of video streams.

Abstract: One example method for ad hoc client audio device support for virtual conferences includes transmitting, via a first communication channel by a virtual conference device connected to a virtual conference hosted by a virtual conference provider, a first signal, the first signal including connection information to enable a network connection between a remote client device and the virtual conference device; receiving, by the virtual conference device via a second communication channel, a request to connect from the remote client device; connecting to the remote client device using the second communication channel; receiving, via the connection to the remote client device, an audio stream from the remote client device, the audio stream captured by a microphone of the remote client device; and providing the audio stream to the virtual conference.

Abstract: One example method includes receiving a plurality of responses during a time period, the plurality of responses each provided by one of a plurality of participants in a video conference hosted by a video conference provider, sampling the plurality of responses to identify a plurality of response characteristics, and then generating a consolidated response based at least in part on the plurality of response characteristics. The example method additionally includes causing the consolidated response to be output to at least one of the plurality of participants.

Abstract: Systems and methods redistribute online events using mesh management. Prior to initiation of an upcoming virtual meeting, a mesh orchestrator identifies one or more user accounts scheduled to participate in the upcoming virtual meeting. The mesh orchestrator selects multiple client computer systems associated with the one or more user accounts to define a mesh. The mesh includes at least one computer system associated with a first user account for distributing one or more portions of a media stream of the upcoming virtual meeting and at least one client computer system associated with a second user account for receiving the one or more portions of the media stream of the upcoming virtual meeting. The mesh orchestrator also defines a contingency logic for applying one or more changes to the mesh prior to or after the initiation of the upcoming virtual meeting.

Abstract: A method for use in a device management provisioning tool includes assigning a device to an account. The method includes determining whether the device requires a firmware upgrade. If the device requires a firmware upgrade, the method includes building an application package. The method includes transmitting the application package to the device to perform the firmware upgrade. The method includes connecting the device to a virtualized meeting software platform based on the firmware upgrade.

Abstract: A video capture device within a physical space captures an initial video stream of first and second conference participants within the physical space. Data indicative of first and second regions of interest of the initial video stream are transmitted to a computing device. The first and second regions of interest are respectively associated with the first and second conference participants. First and second video streams associated with the first and second regions of interest are captured at normalized resolutions according to instructions received from the computing device. The first and second video streams are transmitted for output within separate user interface tiles of a conferencing software user interface. The first and second video streams conform sizes and quality levels of the first and second conference participants respectively within first and second user interface tiles of the conferencing software user interface.

Abstract: A system is disclosed, where a non-transitory computer-readable medium including a communications interface and a processor, communicatively coupled to the non-transitory computer-readable medium and the communications interface. The processor may be configured to execute processor executable instructions stored in the non-transitory computer-readable medium. The processor may access one or more chat channels, where the one or more chat channels are established by a chat and video conference provider. The processor may determine that one or more messages, directed to a user via the one or more chat channels, includes one or more unread messages. The processor may generate a notification of the one or more unread messages corresponding to the one or more chat channels. The processor may generate an unread landing page including the one or more unread messages from each of the one or more chat channels.

Abstract: Systems and methods for providing first responder system access are provided herein. In an aspect, a method includes receiving, by a video conference provider, a request to initiate an incident response system and establishing, by the video conference provider, an incident response session with the incident response system. The method may also include determining, by a video conference provider, an incident event associated with the incident response session and determining, by the video conference provider, an authorized agency based on the incident event. The method may also include transmitting, to the authorized agency, a request to join the incident response session and joining, by the video conference provider, an authorized agency device from the authorized agency to the incident response session. In some examples, the request to initiate an incident response system may be from an administrator of a facility where an incident event has occurred.

Abstract: The present disclosure relates to systems and methods for using software bots for automated transaction handling. The systems and methods include receiving an email message about an upcoming transaction. The email message includes a link to a software bot that is programmed to automate the transaction in response to receiving a selection of the link to the software bot. Thereafter, the link selection causes a call to the software bot to execute the transaction. The software bot performs the transaction automatically on behalf of the user and provides confirmation of completion of the transaction.

Abstract: Techniques for bridging messaging channels of virtual conferences are disclosed. In an example, a method involves receiving, from a first client participating as a first virtual participant in a first virtual meeting of a set of virtual meetings hosted by a virtual conference provider. The method further involves identifying, in the first messaging channel, the message for cross-posting. The method further involves transmitting, to a second client participating as a second virtual participant in a second virtual meeting of the set of virtual meetings, an instruction to post the message to a second messaging channel using an identity of the first participant.

Abstract: Systems and methods for providing user location-based collaboration are provided herein. In an aspect, a method includes receiving, by a video conference provider, a request to initiate an incident response system and establishing, by the video conference provider, an incident response session with the incident response system. The method may also include determining, by the video conference provider, a location associated with the incident response system and determining, by the video conference provider, client devices within a predetermined vicinity of the location. The method may also include transmitting, by the video conference provider, a request to one or more of the client devices to join the incident response session. In an example, the request to initiate an incident response system may be from an administrator of a facility where an incident event has occurred.

Abstract: Example systems and methods for facilitating participant interactions during a virtual expo are provided. A video conference provider creates a virtual expo. The video conference provider receives, from a first client device associated with a first participant in the virtual expo, a request to interact with a second participant in the virtual expo. The video conference provider provides, to a second client device associated with the second participant, a notification of the request to interact. The video conference provider receives, from the second client device, an approval of the request. In response to receiving the approval, the video conference provider establishes a first virtual interaction session between the first participant and the second participant.

Abstract: Systems and methods for providing an incident response system are provided herein. In an aspect, a method includes receiving, by a video conference provider, a request to initiate an incident response system and determining, by the video conference provider, client devices associated with the incident response system. The method may also include establishing, by the video conference provider, an incident response session with the incident response system and joining, by the video conference provider, one or more of the client devices to the incident response session. The method may also include transmitting, by the video conference provider, a request to join an authorized agency device to the incident response session. In an example, the request to initiate an incident response system may be from an administrator of a facility where an incident event has occurred.

Abstract: Multiple participants of a video conference may be detected in the same physical space. A first participant of the multiple participants may be assigned to a virtual breakout room that is associated with the video conference. An availability of a physical resource for the first participant to use in connection with the virtual breakout room may be determined. The physical resource may be allocated to the first participant for use in connection with the virtual breakout room based on the availability. For example, a group of participants may be detected in the same physical space, individually assigned to virtual breakout rooms, and/or individually allocated a physical resource for use in connection with the virtual breakout rooms.

Abstract: A system for providing off-the-record functionality is provided herein. The system may include a processor configured to execute processor-executable instructions stored in non-transitory computer-readable medium to establish a video conference having a plurality of participants, each participant of the plurality of participants exchanging a plurality of audio or video streams via the video conference. The processor may also be configured to receive, from a first client device associated with one of the plurality of participants, a first audio stream or a first video stream of the plurality of audio or video streams, and record the plurality of audio or video streams within a recording. The processor may also be configured to receive an off-the-record request to begin an off-the-record time period, and in response to the off-the-record request, prevent at least one of the first audio stream or the first video stream from being included in the recording.

Abstract: A system may receive, from a computing device that is not connected to a conference to which one or more participant devices are connected, a message including text entered by a user of the computing device. The system may determine a permission for enabling communications between the computing device and the one or more participant devices by authenticating a credential associated with the computing device. The system may transmit, based on the permission, the message to the one or more participant devices during the conference. In some implementations, the system may invoke speech synthesis software during the conference to produce machine-generated speech representative of the message. The speech synthesis software may use a spoken voice model of the user, generated using recorded voice samples of the user, to produce the machine-generated speech.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for casting from a virtual environment to a video communications platform. The system may provide a video conference session in a video conference application. A connection may be established between the video conference application and a VR or AR device. The video conference application may receive 2D video content from the VR or AR device. The 2D video content may comprise a view of a virtual environment. The video conference application may stream the 2D video content in the video conference session.

Abstract: A server determines, during a conference implemented using conferencing software and based on stored data associated with two or more users participating in the conference, that the two or more users are accessing the conferencing software from separate user devices located in separate areas of an office premises. The server determines, by accessing stored conference room scheduling data of the office premises, that a conference room within the office premises is available for use by the two or more users. The server transmits, to each of the separate user devices, a prompt recommending that the two or more users further participate in the conference using a shared device configured to access the conferencing software within the conference room.

Abstract: One example method for music collaboration using virtual conferencing includes receiving, by a client device, audio streams associated with a plurality of musicians in a virtual conference, each musician assigned to a virtual position within a virtual space established by the virtual conference, the client device associated with a participant in the virtual conference, the participant having a participant virtual position within the virtual space; determining relative virtual positions of each musician of at least a subset of the plurality of musicians in the virtual conference with respect to the participant virtual position; generating a plurality of spatialized audio streams based on the relative virtual positions of the respective musicians and the respective audio streams; and outputting the spatialized audio streams.