Abstract: Methods and systems are provided for communicating with a technician at a customer service location in a telecommunications system. One method embodiment includes generating an electronic message in an administration system; transmitting the generated electronic message from the administration system through a technician server operatively associated with the administration system; and, displaying the generated electronic message on a screen display adapted for viewing with an access device of the technician at the customer service location. One system embodiment includes an administration system configured for generating at least one electronic message; a technician server operatively associated with the administration system; and, a screen display adapted for receiving and displaying the generated electronic message for viewing on an access device of the technician at the customer service location. Computer-readable media embodiments of the present methods are also provided.

Abstract: Prior to transmission, distribution list data associated with a user-defined distribution list can be embedded within an electronic message. The recipients of the electronic message should be members of an electronic communications system. The distribution list data can include a copy of the user-defined distribution list or a reference to a storage location containing the user-defined distribution list where access control policies can be applied. The electronic message can be conveyed to the recipients. In response to the user-selection of a user-defined distribution list during presentation of the electronic message, the recipient can be presented with distribution list options within a user interface. The distribution list options can represent actions to be performed upon the contents of the user-selected user-defined distribution list.

Abstract: Disclosed is a system and method for policy based dissemination control of controlled content (e.g., electronic messages). Upon detection at a receiving device that a user is attempting further dissemination (e.g., forwarding) of controlled content, the receiving device sends a query to a policy control server. The policy control server uses the information received in the query to perform a database lookup in order to determine dissemination control instructions. The dissemination control instructions are sent to the receiving device and the receiving device enforces the instructions with respect to the attempted dissemination. The dissemination control instructions may, for example, allow further dissemination, deny further dissemination, or allow further dissemination only upon receipt of permission from the content owner. The dissemination control instructions may also indicate that the content owner is to be notified of the attempted dissemination.

Abstract: Various embodiments of the present invention relate generally to methods and systems for distributing media resources used for worship services. In particular, various embodiments provide systems and methods that include a library of diverse types of media resources and an interface through which a user searches the library for diverse sets of media resources based on a theme, such as the topic of a particular worship service. In addition, various embodiments allow the user to select and purchase one or more media resources displayed in the diverse sets of media resources found during the search. Furthermore, various embodiments allow the user to distribute the purchased media resources to one or more individuals. In various embodiments, the distribution may be performed by e-mailing the resources, downloading the resources, providing a link to the resources, physically mailing a copy of the resources, or any combination thereof.

Abstract: A method, system and computer program are provided for problem determination in an enterprise computer system in a distributed environment. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts are provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The problem determination also includes receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. Searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.

Abstract: A notification system, including a notification database and a notification application, receiving notification content from a sending device and provides the notification content for rendering on a target receiving device. The notification database may store, for each of a plurality of instances of notification content, the notification content in association with a target receiving device identifier and rendering instructions. The rendering instructions may comprise at least identification of a rendering time and a rendering location. The notification application i) receives, from the sending device, the notification content, the target receiving device identifier, and the rendering instructions; and writes such notification content, target receiving device identifier, and rendering instructions to the database.

Abstract: Proxy nodes perform TCP/IP processing on behalf of application nodes, utilize lightweight protocols to communicate with application nodes, and communicate with network nodes and network clients using Transmission Control Protocol/Internet Protocol (TCP/IP).

Abstract: Systems and methods for viewing media content in instant messaging are provided. In an embodiment, a first IM server that manages instant messaging of a first IM client receives a chat message having a media address from a second IM client whose instant messaging is managed by a second IM server. A first media recognizer associated with the first IM server recognizes the media address in the chat message. In response to the recognition, the first IM server provides the chat message and a media instruction to the first IM client. In another embodiment, the first IM server obtains media associated with the recognized media address and provides the chat message and the obtained media to the first IM client. In a further embodiment, a system for viewing media content based on presence information in instant messaging is provided.

Abstract: A method of operating in a network in which a plurality of stations communicate over a shared medium, comprising providing a physical layer (e.g., PHY) for handling physical communication over the shared medium; providing a high level layer (e.g., PAL) that receives data from the station and supplies high level data units (e.g., MSDUs) for transmission over the medium; providing a MAC layer that receives the high level data units from the high level layer and supplies low level data units (e.g., MPDUs) to the physical layer; at the MAC layer, encapsulating content from a plurality of the high level data units; dividing the encapsulated content into a plurality of pieces (e.g., segments) with each piece capable of being independently retransmitted; and supplying low level data units containing one or more of the plurality of pieces.

Abstract: A remote management controller is provided for use in conjunction with a managed host computer. The remote management controller exposes a virtual network interface controller, such as a driverless virtual USB network interface controller, to the managed host computer. Through the in-band connection provided by the virtual network interface controller, the remote management controller can communicate with in-band management applications executing on the managed host computer. The managed host computer can also access services executing on the remote management controller through the in-band communications interface. The remote management controller can also enable communication between the management client computer and in-band management applications executing on the managed host computer. The managed host computer can also access an out-of-band communications network between the remote management device and a management client computer.

Abstract: An apparatus and method for traversing a network address translation/firewall device to maintain a registration between first and second devices separated by the firewall device are provided. In one example, the method includes intercepting a registration message from the first device to the second device. A determination is made based on a first timeout period defined by the second device as to whether it is time to renew the first device's registration. If it is time to renew the first device's registration, the registration message is forwarded to the second device. A response message that includes the first timeout period is intercepted, and the first timeout period is replaced with a second timeout period based on a binding lifetime of the firewall device before forwarding the response message to the first device.

Abstract: Techniques for the distribution of content objects in a content delivery network (CDN) are disclosed. In one embodiment, a CDN distribution server detects the availability of a content object and determines whether the content object is a candidate for distribution. The distribution server may detect the availability of the content object in response to a provider making new or updated content available at a content site or a location within the CDN. The distribution server obtains identifying information for a candidate content object and determines a select portion of the content object to be distributed within the CDN. The select portion can be a predetermined number of bytes located at a predetermined position in the content object, the size and location of which may be determined according to content-specific mapping data. The distribution server may push the select portion of the content object to one or more groups of CDN edge servers absent an end-user request.

Abstract: Techniques for measuring Peer-To-Peer (P2P) networks are provided. P2P are initially seeded with links to feigned content. As a P2P participant accesses a link metrics are recorded about the P2P network being used by the participant. The metrics are used to form measurements to compare different P2P networks relative to one another.

Abstract: Embodiments of the invention relate to systems, methods, and computer program products for remotely collecting data stored by a user in one or more network storage areas residing on a network. For example, embodiments of the method involve utilizing a mapping tool to identify at least one network storage area associated with the user, utilizing a collection tool to access at least one network storage area via a network, copying the data stored on the at least one network storage area, and transmitting the data from the at least one network storage area to a collection server.

Abstract: A data transmission/reception system is capable of transmitting and receiving data even from within a moving vehicle in which a constant connection to a communication network cannot be maintained. A temporary storage server that is established inside the moving vehicle temporarily saves upload data that are received from a user terminal. The temporary storage server is provided with the capability to determine whether a state exists that allows communication with various servers. When in a state that allows communication with the various servers, the temporary storage server transmits the data that it has temporarily saved to various servers by way of a communication network. The temporary storage server further, when requested to download from a user terminal, receives the download data from various servers by way of a communication network when in a state that allows communication with the various servers. The temporary storage server then temporarily saves the download data that have been received.

Abstract: A first storage server head and a second storage server head are operated and are configured redundantly to provide a host with access to a plurality of mass storage devices. A diagnostic process is executed in the first storage server head to assess operational status of the second storage server head while the second storage server head is in a mode for providing the host with access to the plurality of mass storage devices.

Abstract: A safety information transmission device includes a reception unit that receives, via a network, safety information indicating whether or not a user is safe, the safety information being received by an information processing terminal if biometric authentication of the user is successful, and a control unit that determines, when a contact method is a contact by an electronic message and a contact destination address is an electronic message address, to transmit the electronic message containing the safety information to the electronic message address.

Abstract: In order to prevent unnecessary APIPA process from being executed in a LAN environment which does not adopt APIPA, an ICMP echo request for a predetermined IP address is broadcast. Whether there are more than N apparatuses using APIPA is checked based on the replies, and if there are, IP address setting by APIPA is executed. In a LAN environment which adopts APIPA, whether the IP address to be assigned to an apparatus is already being used by another apparatus is checked. If the date and time when the another apparatus was assigned the IP address is earlier than the date and time when the apparatus was assigned the IP address, APIPA is executed to decide the IP address of the apparatus.

Abstract: Aspects of the invention may include receiving a packet from a first of a plurality of blade servers coupled via a common bus. An identifier associated with a second blade server may be determined based on at least a portion of the received packet and at least a portion of the received packet may be routed to at least the second blade server. At least a portion of the received packet may be transferred to at least the second blade server via the common bus. Routing of at least a portion of the received packet may be controlled by a switch blade which may also be coupled to the common bus. In order to route information in the server, an identifier of the first blade server, the second blade server and the switch blade may be determined. Exemplary identifiers may be a MAC address and/or an IP address.

Abstract: A method and apparatus for monitoring the transportation of medical images on a communication network includes a medical image transport service (MITS) that may be used to notify clients of the status of scheduled requests. The MITS may be configured to provide numerous notifications, such as the scheduled time for delivery, changes in scheduled time for delivery, delays associated with delivery at the scheduled time, and likely resolutions to network or other delays attendant to the requested transaction. The notifications may be sent in-band on the network or out-of-band on a parallel network. Where the notification relates to a delayed transaction, the notification message may contain the reason for the delay, the source of the delay, its location, and if other images can still be retrieved. The notification may also include a likely resolution of the problem and an estimate of when the problem will be resolved.