Patents Examined by Eric Yen
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Patent number: 11734331Abstract: Disclosed is a system and associated methods to optimize search in order to present emerging concepts that relate to a query for an established concept. The system extracts phrases from different content, generates a first cluster with a first set of phrases that contain a first common set of words and a second cluster with a second set of phrases that contain a second common set of words. The system clusters the first cluster and the second cluster to a cluster group based on a related word amongst the first and second set of phrases. The system receives a query for a particular word in the first common set of words, selects the cluster group based on the phrases in the first cluster of the cluster group having the particular word, and presents search results based on content that includes phrases in the second cluster of the cluster group.Type: GrantFiled: January 31, 2023Date of Patent: August 22, 2023Assignee: PEAKSPAN CAPITAL MANAGEMENT, LLCInventors: Philip Alexandrov, Philip Dur, Vikas Kumar
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Patent number: 11721328Abstract: The present invention discloses a method and apparatus for awakening skills by speech, which are applied to an electronic device. The method for awakening skills by speech includes: recognizing awakening text information corresponding to a speech request message to be processed; invoking a service skill semantic model to determine a target service field corresponding to the awakening text information and a corresponding first confidence, and invoking a knowledge skill semantic model to determine a knowledge reply answer corresponding to the awakening text information and a corresponding second confidence; and selecting to awaken one of a knowledge skill and a target service skill corresponding to the target service field based on the first confidence and the second confidence. Accordingly, the probability of erroneously awakening a skill based on the speech message can be reduced.Type: GrantFiled: October 26, 2020Date of Patent: August 8, 2023Assignee: AI SPEECH CO., LTD.Inventor: Chengya Zhu
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Patent number: 11714855Abstract: Embodiments are provided that relate to a computer system, a computer program product, and a computer-implemented method for improving performance of a virtual dialog agent system employing an automated virtual dialog agent. Embodiments involve generating ground truth (GT) from a user's knowledge base, and leveraging the GT to evaluate how the virtual dialog agent performs with the GT. The evaluation measures quality of a multi-turn virtual dialog, and generates a remediation plan directed at an algorithmic improvement of the virtual dialog agent.Type: GrantFiled: January 29, 2021Date of Patent: August 1, 2023Assignee: International Business Machines CorporationInventors: Ruchi Mahindru, Atul Kumar, Atri Mandal, Daniela Rosu
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Patent number: 11710485Abstract: The disclosed technology provides computer-to-wireless-voice integration methods and systems. In some implementations, the methods and systems deliver real-time voice instructions to users of required time-sensitive actions and ensure that such directives are received and a recipient effectively acts on the directives. The systems and methods include receiving a notification of an event from a terminal in a wireless active voice engine (WAVE) system, determining an active voice directive corresponding to the event with a WAVE module, converting the active voice directive into a voice event via a directive converter, and notifying a targeted recipient of the active voice directive corresponding to the event with a communications module. In some implementations, the systems and methods include sending a confirmation event via the receiver to the communications module that the active voice directive was received by the targeted recipient and communicating the active voice directive has been completed.Type: GrantFiled: January 28, 2021Date of Patent: July 25, 2023Assignee: DARING SOLUTIONS, LLCInventor: Jeffrey Chasney
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Patent number: 11706339Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.Type: GrantFiled: October 30, 2019Date of Patent: July 18, 2023Assignee: Talkdesk, Inc.Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
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Patent number: 11694693Abstract: Methods and systems for processing audio signals containing speech data are disclosed. Biometric data associated with at least one speaker are extracted from an audio input. A correspondence is determined between the extracted biometric data and stored biometric data associated with a consenting user profile, where a consenting user profile is a user profile indicates consent to store biometric data. If no correspondence is determined, the speech data is discarded, optionally after having been processed.Type: GrantFiled: March 21, 2022Date of Patent: July 4, 2023Assignee: SoapBox Labs Ltd.Inventor: Patricia Scanlon
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Patent number: 11687717Abstract: Disclosed herein are computer-implement systems and methods for determining whether an electronic document transiting a computer network is safe for viewing and does not contain malicious code, and automatically routing or deleting such electronic document based on such determination, thus providing quick risk decisions relating to the electronic document using an objective, quantitative method. A search algorithm is employed to detect the presence of words or phrases in the subject electronic document that are possible threats to the computer network. Threat updates may be provided through publicly available threat database. A weight is added to the generated score that accounts for the time that the particular vulnerability has been in the subject threat database. Finally, a PNN is used to quickly and objectively classify the subject electronic document for acceptance, quarantine, or denial.Type: GrantFiled: December 3, 2020Date of Patent: June 27, 2023Assignee: MORGAN STATE UNIVERSITYInventor: Garfield Jones
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Patent number: 11688022Abstract: In one embodiment, a method includes receiving a user input comprising a natural-language utterance by an assistant xbot from a client system associated with a user, determining a semantic representation of the user input based on a structural ontology defining a labeling syntax for parsing the natural-language utterance to semantic units comprising actions, objects, and attributes, wherein the semantic representation embeds at least one object within at least one action and declares at least one attribute of the embedded object to be acted upon, sending a request based on the semantic representation to an agent for executing a task corresponding to the user input, receiving results of the executed task mapped to a structure determined by the structural ontology from the agent, and sending from the assistant xbot to the client system instructions for presenting a response based on the results of the executed task.Type: GrantFiled: August 20, 2020Date of Patent: June 27, 2023Assignee: Meta Platforms, Inc.Inventors: Armen Aghajanyan, Sonal Gupta, Brian Moran, Theodore Frank Levin, Crystal Annette Naomi Su Hua Nakatsu, Daniel Difranco, Jonathan David Christensen, Kirk LaBuda, Anuj Kumar
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Patent number: 11682409Abstract: An audio encoder for encoding an audio signal having a lower frequency band and an upper frequency band includes: a detector for detecting a peak spectral region in the upper frequency band of the audio signal; a shaper for shaping the lower frequency band using shaping information for the lower band and for shaping the upper frequency band using at least a portion of the shaping information for the lower band, wherein the shaper is configured to additionally attenuate spectral values in the detected peak spectral region in the upper frequency band; and a quantizer and coder stage for quantizing a shaped lower frequency band and a shaped upper frequency band and for entropy coding quantized spectral values from the shaped lower frequency band and the shaped upper frequency band.Type: GrantFiled: September 17, 2020Date of Patent: June 20, 2023Assignee: FRAUNHOFER-GESELLSCHAFT ZUR FĂ–RDERUNG DER ANGEWANDTEN FORSCHUNG E.V.Inventors: Markus Multrus, Christian Neukam, Markus Schnell, Benjamin Schubert
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Patent number: 11669685Abstract: Systems and methods are presented herein for providing a user with a notification or with access to live media on an audio/visual user entertainment system based on a user's conditional request for media content. The user may provide the condition of the request by speaking or by entering the condition of the request into an interactive interface. An identification application analyzes the elements of the user's request and generates a question. The application finds a live media stream with identifiers related to the elements and posts the generated question to a live chat forum associated with the live media stream. The application analyzes posts on the forum made by other users to determine if the condition of the user's request is met. When the application determines a post confirms the condition is met, the application generates a notification and provides the user access to the live media stream.Type: GrantFiled: October 9, 2020Date of Patent: June 6, 2023Assignee: ROVI GUIDES, INC.Inventors: Ankur Aher, Susanto Sen
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Patent number: 11663415Abstract: The following relates generally to voice assisted healthcare. In some embodiments, a digital assistant receives audio data, and determines an intent from the audio data. The digital assistant may then match the determined intent to a flow of a set of flows, where the set of flows may include at least one of: (i) submitting a prescription, (ii) refilling a prescription, (iii) changing a pickup location, (iv) requesting a status update for a prescription, or (v) initiating a pharmacy chat session. The matched flow of the set of flows may then be executed.Type: GrantFiled: August 31, 2020Date of Patent: May 30, 2023Assignee: WALGREEN CO.Inventors: Julija Alegra Petkus, Andrew David Schweinfurth, Stephen Elijah Zambo
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Patent number: 11663413Abstract: A dialog apparatus 100 is an apparatus for responding to a dialog act of a user. The dialog apparatus 100 is provided with: a policy unit 40 configured to set a score to each of response candidates included in a set of response candidates based on the state of a dialog being performed with the user and a policy parameter, and referring to the set scores, to select one of the response candidates as a dialog act of the dialog apparatus 100; and a policy parameter updating unit 60 configured to obtain a reward in the state of the dialog using a reward function that, as the reward, returns an evaluation of a behavior performed in a specific circumstance as a quantitatively represented numeric value, and to update the policy parameter based on the obtained reward.Type: GrantFiled: March 13, 2017Date of Patent: May 30, 2023Assignee: NEC CORPORATIONInventor: Takuya Hiraoka
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Patent number: 11657811Abstract: Provided is a method, computer program product, and system for modifying an input command by a virtual assistant. A processor may receive an input command from a user. The processor may determine a contextual environment surrounding a virtual assistant. The processor may detect, based on the contextual environment, sensitive information in the input command. The processor may replace the sensitive information with generic information. The processor may respond to the input command with an output response based, in part, on the generic information.Type: GrantFiled: September 21, 2020Date of Patent: May 23, 2023Assignee: International Business Machines CorporationInventors: Shikhar Kwatra, Zachary A. Silverstein, Sarbajit K. Rakshit, Jeremy R. Fox
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Patent number: 11651449Abstract: In one embodiment, a method includes receiving a user input comprising a natural-language utterance by an assistant xbot from a client system associated with a user, determining a semantic representation of the user input based on a structural ontology defining a labeling syntax for parsing the natural-language utterance to semantic units comprising actions, objects, and attributes, wherein the semantic representation embeds at least one object within at least one action and declares at least one attribute of the embedded object to be acted upon, sending a request based on the semantic representation to an agent for executing a task corresponding to the user input, receiving results of the executed task mapped to a structure determined by the structural ontology from the agent, and sending from the assistant xbot to the client system instructions for presenting a response based on the results of the executed task.Type: GrantFiled: August 20, 2020Date of Patent: May 16, 2023Assignee: Meta Platforms, Inc.Inventors: Armen Aghajanyan, Sonal Gupta, Brian Moran, Theodore Frank Levin, Crystal Annette Naomi Su Hua Nakatsu, Daniel Difranco, Jonathan David Christensen, Kirk LaBuda, Anuj Kumar
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Patent number: 11646015Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media for summarizing a call. One of the methods includes generating text corresponding to processing audio produced during an interaction between two participants by executing natural language processing logic. The method includes identifying one or more topics by providing the generated text to a machine learning system, the machine learning system trained to identify topics based on text. The method also includes generating a summary of the interaction based on the one or more topics and the text.Type: GrantFiled: July 13, 2021Date of Patent: May 9, 2023Assignee: United Services Automobile Association (USAA)Inventors: Karl Erickson, David James Karle, Elizabeth Ann Guerrero, Andrew Hunter Davisson, Chelsea-Nicole Verzosa Mojica, Kinkel Rowan, Alexandria Yvonne Carlton, Christie Morales Ramirez
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Patent number: 11645477Abstract: A response sentence creation device includes an acquisition unit configured to acquire information indicating a situation and trigger information serving as a trigger of start of response sentence creation, a first query creation unit configured to create a first query for deriving the first answer on the basis of the trigger information, a first answer derivation unit configured to derive a first answer to the first query on the basis of the information indicating the situation, a second query creation unit configured to creates a second query for deriving a second answer on the basis of the first answer, a second answer derivation unit configured to derive the second answer to the second query on the basis of the information indicating the situation, and a response sentence creation unit configured to combine the first answer with the second answer to create a response sentence.Type: GrantFiled: July 10, 2019Date of Patent: May 9, 2023Assignee: NTT DOCOMO, INC.Inventors: Noriyuki Abe, Kanako Oonishi
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Patent number: 11636852Abstract: A method specifically includes, in a human-computer dialog interaction process, when a server performs slot extraction on user discourse, if there is a slot corresponding to which information fails to be extracted and the slot is an optional key slot, the server asks the user a question to determine whether the information corresponding to the slot is necessary. If the information is necessary, the server further extracts the information corresponding to the slot. If the information is unnecessary, the server does not extract the information corresponding to the slot.Type: GrantFiled: October 10, 2018Date of Patent: April 25, 2023Assignee: HUAWEI TECHNOLOGIES CO., LTD.Inventors: Qing Zhang, Jinhui Zhang, Yibo Zhang
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Patent number: 11615249Abstract: Approaches for multitask learning as question answering include an input layer for encoding a context and a question, a self-attention based transformer including an encoder and a decoder, a first bi-directional long-term short-term memory (biLSTM) for further encoding an output of the encoder, a long-term short-term memory (LSTM) for generating a context-adjusted hidden state from the output of the decoder and a hidden state, an attention network for generating first attention weights based on an output of the first biLSTM and an output of the LSTM, a vocabulary layer for generating a distribution over a vocabulary, a context layer for generating a distribution over the context, and a switch for generating a weighting between the distributions over the vocabulary and the context, generating a composite distribution based on the weighting, and selecting a word of an answer using the composite distribution.Type: GrantFiled: August 18, 2020Date of Patent: March 28, 2023Assignee: salesforce.com, inc.Inventors: Bryan McCann, Nitish Shirish Keskar, Caiming Xiong, Richard Socher
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Patent number: 11615484Abstract: In one embodiment, a method includes receiving a user input comprising a natural-language utterance by an assistant xbot from a client system associated with a user, determining a semantic representation of the user input based on a structural ontology defining a labeling syntax for parsing the natural-language utterance to semantic units comprising actions, objects, and attributes, wherein the semantic representation embeds at least one object within at least one action and declares at least one attribute of the embedded object to be acted upon, sending a request based on the semantic representation to an agent for executing a task corresponding to the user input, receiving results of the executed task mapped to a structure determined by the structural ontology from the agent, and sending from the assistant xbot to the client system instructions for presenting a response based on the results of the executed task.Type: GrantFiled: August 20, 2020Date of Patent: March 28, 2023Assignee: Meta Platforms, Inc.Inventors: Armen Aghajanyan, Sonal Gupta, Brian Moran, Theodore Frank Levin, Crystal Annette Naomi Su Hua Nakatsu, Daniel Difranco, Jonathan David Christensen, Kirk LaBuda, Anuj Kumar
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Patent number: 11610068Abstract: Disclosed embodiments provide a framework to assist customers in obtaining relevant responses from brands and other users to the intents communicated by these customers. In response to obtaining an intent, an intent messaging service identifies one or more users that can be provided with the intent to solicit responses to the intent. The one or more users are selected based on characteristics of the intent. The intent messaging service evaluates the responses to the intent from the one or more users to identify relevant responses that can be presented to the customer. The intent messaging service provides the relevant responses to the intent to the customer, which can determine which users to interact with to address the intent.Type: GrantFiled: March 1, 2022Date of Patent: March 21, 2023Assignee: LIVEPERSON, INC.Inventors: Jeffrey Salter, Avi Kedmi