Abstract: A contact center dialing a telephone number to a party, such as a debtor, may discover that the number is a VoIP number and subject to a prohibition of being autodialed. In other embodiments, a number that was subject to the prohibition of being autodialed is now discovered to no longer be subject to such prohibition. Various mechanisms defined indicate how such a prohibition associated with the number may be indicated in a dialing list and how various contact center architectures may be used to process the dialing list. In one embodiment, separate sub-systems are used to dial separate dialing lists based on whether the number is to be manually dialed or dialed using an autodialer. In another embodiment, another architecture is used to process an integrated dialing list to determine whether a number, such as a VoIP number, is to be manually dialed or autodialed.

Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract: An audio processing method and a computing system performing the audio processing method are provided. The computing system includes an audio processing engine and a host central processing unit (CPU). The audio processing engine determines whether it is possible for the audio processing engine to perform a first process for first audio data, based on a run time of the first process for the first audio data, and performs the first process or requests the host CPU to perform the first process, based on a result of the determination.

Abstract: A carrier platform sends a query requesting CNAM information associated with a call to a CNAM database. A caller reputation server intercepts the query from the carrier platform to the CNAM database. The caller reputation server determines reputation information for the call. The reputation information indicates the likelihood that the call is a nuisance call. The caller reputation server further generates a reputation message describing the reputation information and sends the reputation message to the carrier platform in response to the query. As a result, the carrier platform sends the reputation message to a called device.

Abstract: Embodiments of the present invention provide an audio information retrieval method and device. The method includes acquiring a spectrogram of an audio clip, extracting a local feature of at least one energy extreme point in the spectrogram to use as a local feature sequence of the audio clip, and conducting an audio information retrieval according to the local feature sequence of the audio clip to acquire audio information. Embodiments of the present invention reduce the probability of a missed match (e.g., false negative) and improve the accuracy of audio information retrieval.

Abstract: A system for detecting inmate to inmate conference calls in a correctional facility is disclosed herein. The system includes a database and a conference call detection server, wherein the conference call detection server is configured to monitor a plurality of inmate communications, convert an audio signal of each inmate communication to a frequency domain signal, identify frequency data comprising one or more frequency peaks and corresponding frequency values in the frequency domain signal for each inmate communication, generate a record comprising the frequency data for each inmate communication, resulting in a plurality of records, store the plurality of records in the database, detect an inmate to inmate conference call by matching a frequency subset of a new inmate communication with frequency data in a detected record in the database, and verify the inmate to inmate conference call by matching audio with voice biometric samples.

Abstract: Methods and apparatuses for video headsets are described. In one example, both a Bluetooth link and a Wi-Fi link are established between a video headset and a computing device, the Bluetooth link and the Wi-Fi link in operation concurrently. A user speech is received at a video headset microphone during a voice call, and a far end call participant speech is output at a video headset speaker during the voice call. A video is captured with a video headset video camera during the voice call. The user speech is transmitted over the Bluetooth link from the video headset to the computing device and the video is transmitted over the Wi-Fi link from the video headset to the computing device.

Abstract: Methods and systems for real-time video processing can be used in video conferencing to modify image quality of background. One example method includes the steps of receiving a video including a sequence of images, identifying at least one object of interest (e.g., a face) in one or more of the images, detecting feature reference points of the at least one object of interest, and tracking the at least one object of interest in the video. The tracking may comprise aligning a virtual face mesh to the at least one object of interest in one or more of the images. Further, a background is identified in the images by separating the at least one object of interest from each image based on the virtual face mesh. The background is then modified in each of the images by blurring, changing a resolution, colors, or other parameters.

Abstract: Using data generated by a sensor, a current value of a metric representative of a physiological state of a user of a digital content playback device can be determined. This metric can be compared to a set of predefined target ranges, and a tempo increase factor can be selected based on a range within the set of predefined target ranges to which the metric corresponds. The tempo increase factor can be applied to adjust a current playback tempo of music provided by the digital content playback device to the user. Methods, systems, articles of manufacture, and the like capable of implementing such features are described.

Abstract: A composite variable duration soundtrack for a user to play while reading a text source, the soundtrack duration being defined by a soundtrack timeline. The soundtrack comprises multiple sound layers configured to play concurrently through the soundtrack timeline, each sound layer having an arrangement of one or more audio features that are configured to play at preset start times in the soundtrack timeline. At least one sound layer is adapted for modifying the preset start and stop times of its audio features to match the reading speed of a user based on a reading speed input.

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract: The invention is directed to recording, transmitting, and displaying a three-dimensional image of a face of a user in a video stream. Reflected light from a curved or geometrically shaped screen is employed to provide multiple perspective views of the user's face that are transformed into the image, which is communicated to remotely located other users. A head mounted projection display system is employed to capture the reflective light. The system includes a frame, that when worn by a user, wraps around and grips the user's head. Also, at least two separate image capture modules are included on the frame and generally positioned relatively adjacent to the left and right eyes of a user when the system is worn. Each module includes one or more sensor components, such as cameras, that are arranged to detect at least reflected non-visible light from a screen positioned in front of the user.

Abstract: A device performs to: generate second correspondence information indicating a correspondence relation between coordinates of a projection area and coordinates of a captured image based on first correspondence information indicating a size of the projection area indicating an area to which an image is projected by an image projection device, a size of a basic area indicating an area predetermined as the area to which the image is projected, and indicating a correspondence relation between the coordinates of the basic area and the coordinates of the captured image obtained by an imaging unit; transmit coordinate information indicating a range, of the projection area, specified by a user and the second correspondence information to other device; and output, when receiving output information including voice whose directivity is controlled according to an area corresponding to the coordinate information of the captured image from the other device, the received output information.

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract: Systems, methods, and non-transitory computer-readable storage media for detecting a wearing status of a wearable device, the wearing status indicating whether a user is wearing the wearable device and sending wearing status data to a companion communication device to control a behavior of the companion communication device.

Abstract: A method to detect dial tone on a telephone line may include taking samples of incoming audio on a telephone line. The method may also include determining volumes of the samples. The method may further include determining whether the volumes of a threshold number of the samples are at or above a threshold volume. The method may also include, in response to determining that the volumes of a threshold number of the samples are at or above a threshold volume, determining that the incoming audio on the telephone line includes a dial tone.

Abstract: Systems and approaches arc provided to enable multiple user devices to share data between devices. In one scenario, a user may click on or touch a telephone hyperlink from a browser of a desktop computer to initiate a telephone call from the user's mobile phone. In another situation, a user may begin various computing tasks from a tablet in the evening, share data associated relating to her work with a business computer, and complete her tasks the next day in the office with little to no minimal disruption to her work flow. In effect, the user may “cut” or “copy” data from a first personal computing device and paste that “data” onto a second computing device.

Abstract: Disclosed is system and method for interactive telepresence that includes at least one data processing apparatus, at least one database, an audio/visual capture device that is configured with at least one microphone and camera. A detection module is provided to detect one of the plurality of participants who is speaking during the meeting, and a display module that is configured to display video that is generated.

Abstract: Binding of separate communication platform meetings is provided. Video conference service interconnection with online meeting service may be achieved by allowing the online meeting service to provide a tenant identifier to the video conference service, which may be associated with the tenant and used in a key that is used by the video conference service to schedule and initiate meetings. The online meeting service may also include the key in metadata used by its scheduling service. The tenant identifier and/or the key may be used by the components involved in initiating and, facilitating various meetings by users of the online meetings (and by users of the video conference service).