Abstract: A device receives a communication associated with a support issue encountered by a user, and receives information identifying one or more self-support actions performed by the user in relation to the support issue. The device assigns the communication to a position in a support queue. The support queue includes information identifying positions of other communications received from other users, when the other communications are received, and self-support actions performed by the other users. The device associates the information identifying the one or more self-support actions with information identifying the position of the communication, and applies respective weights to the one or more self-support actions. The device generates a score for the communication based on applying the respective weights, and modifies the position of the communication based on the score. The device performs one or more actions based on modifying the position of the communication.

Abstract: Systems and methods are provided for decentralized network address control, including a computer-implemented method for decentralized load balancing for a plurality of network resources. The method can include determining a load characteristic for the first network resource. The load characteristic can be determined by a first load balancing application associated with a first network resource. The method can further include sending a report to a network address resolution resource, based on the determined load characteristic. The network address resolution resource can be configured to also receive reports from other load balancing applications associated with other network resources based on determined load characteristics for the other network resources. Both the first network resource and the other network resources can be associated with a common network resource name.

Abstract: The subject matter of this specification can be implemented in, among other things, a method for location-based content publishing. The method includes a step for receiving indication of a user subscription to one or more publisher feeds, wherein each of the one or more publisher feeds provides multiple content items, each content item being associated with a location. The method also includes a step for receiving a request for content items, wherein the request includes information about the user's location based on a mobile device of the user. The method also includes a step for selecting content items provided by the one or more publisher feeds based on the user's location and based on the location associated with the content items. The method also includes a step for providing at least a portion of the selected content items for display on the user's mobile device.

Abstract: The various embodiments described herein include methods, devices, and systems for relaying messages in a communications system. In one aspect, a method is performed at an electronic device. The method includes: (1) obtaining a plurality of messages, including one or more target messages authored by a particular user account; (2) obtaining a determination as to whether the messages includes at least one priority message authored by the particular user account; and (3) in accordance with a determination that the messages includes at least one priority message authored by the particular user account, displaying a user interface including: (a) at least a subset of the one or more target messages; (b) the at least one priority message; and (c) feedback for the at least one priority message, the feedback indicating a popularity of the at least one priority message.

Abstract: Provided is an application module data control apparatus and a data control method thereof, and more particularly, to an application module data control apparatus and a data control method thereof which relay sharing of data to be shared among one or more application modules that perform functions of a battery management system (BMS) in the middle to remove data dependency of one or more respective application modules.

Abstract: A user device described herein suggests a change to a quality setting associated with the consumption of content from one or more content providers. The change is suggested based both on a user's data plan and on a service quality of content received by the user device. This user-selected quality setting is then provided to the telecommunication network, which reduces network resources available for transmission of the content based on the quality setting. Such reduced network resources cause the content providers to provide content at a service quality no greater than the quality setting. Also, the user may be presented with or defaulted to selecting an option for a program offering consumption of the video content free of charge when provided to the user at a limited service quality. When the user participates, consumption of video content is then conditionally excluded from a consumption metric of the data plan.

Abstract: To provide an e-mail communication apparatus, an e-mail communication method and a program capable of, in the case of receiving e-mail which is split e-mails including request-to-send (RTS) information for transmitting the e-mail to a predetermined destination, suitably performing transmittal confirmation without transmitting to a source the e-mail of the transmittal confirmation as to each of multiple pieces of the split e-mails. First, an MFP 100 having received the e-mail determines whether or not the e-mail is one of multiple divided data pieces generated by dividing image data by a data amount so as to store it. In the case where the received data is the divided data, the MFP 100 determines whether or not all the divided data pieces of the image data are stored, and transmits transmittal confirmation mail based on an MDN request if all are stored.

Abstract: Technology for a distribution operating system is provided. In one example, a method may include executing a distribution operating system on a host operating system on a local computing device and executing an application within the distribution operating system using networked computing resources managed by the distribution operating system.

Abstract: The various embodiments described herein include methods, devices, and systems for disseminating messages in a communications system. In one aspect, a method is performed at a server. The method includes: (1) receiving a priority message from a first user of a plurality of users of the communication system, the priority message directed toward one or more users of the plurality of users, including a second user; (2) determining whether the second user has interacted with one or more prior messages of the first user; and (3) in accordance with a determination that the second user has interacted with the one or more prior messages of the first user, sending the priority message to the second user.

Abstract: Systems, methods and media are shown for equitable job processing of asynchronous messages for multiple tenants in a multi-tenant platform that involve receiving messages of a given message type in an input buffer from at least one front end tier (FET) device, providing messages of the given message type from an output buffer to at least one back end tier (BET) device, determining a priority weight W for each message in the input buffer based on a tenant identifier and message type for the message, and evaluating the priority weight W for the message and delaying the message if the priority weight W is below a priority threshold and moving the message to the output buffer if the priority weight W is not below the priority threshold.

Abstract: A system and method for fault-tolerant and long-term network capacity planning is disclosed. The system receives projected data, such as available network supply and network demand, characterizing a backbone network for a set of time periods. The system also receives failure data describing different failure scenarios that may occur. Based on the received network characterization data the system generates a capacity provisioning plan, describing how capacity is added to the backbone network over time, that satisfies the network demand of each time period while providing fault-tolerance under any of the failure scenarios described in the failure data. The capacity provisioning plan is also optimized, based on cost data associated with the backbone network, to minimize total costs.

Abstract: Predicting future utilization of a resource. The predicting future utilization of a resource may include receiving inquiries for a potential future utilization of the resource for different future points in time, recording time-based patterns of the received inquiries, recording a historic actual utilization value of the resource, and determining a future utilization of the resource using the recorded time-based patterns of the received inquiries, the recorded historic actual utilization value of the resource and a current inquiry pattern of the resource.

Abstract: Predicting future utilization of a resource. The predicting future utilization of a resource may include receiving inquiries for a potential future utilization of the resource for different future points in time, recording time-based patterns of the received inquiries, recording a historic actual utilization value of the resource, and determining a future utilization of the resource using the recorded time-based patterns of the received inquiries, the recorded historic actual utilization value of the resource and a current inquiry pattern of the resource.

Abstract: A load-balancing computing device receives a load-balance request for a processing of a workload request associated with a workload. The load-balancing computing device selects a member node of a distributed computing system to process the workload request. The member node is selected from amongst a pool of member nodes of the distributed computing system. The selecting includes: determining a member node for a baseline assignment for the workload; and selecting a member node based on an outcome of a mathematical operation performed on an identifier of the workload, the baseline cardinality of member nodes, and on the cardinality of member nodes in the pool. Next, the processing of the workload request is assigned to the selected member node.

Abstract: A method of intelligently sorting packets/datagrams for sending through appropriate branches of a N-way split VPN tunnel according to embodiments of the present invention allow for efficient movement of network traffic to and from a remote network location. Intelligent sorting may be based on a wide range of criteria in order to implement different policies. For example, datagrams may be sorted for sending through the branches of a 3-way split tunnel so that all traffic from a remote network location ultimately destined to servers at a central location may be sent via a secure VPN tunnel, all traffic that matches a “white-list” of trusted external sites may be sent directly to and from these sites to the remote network location, and all other traffic may be redirected through a Web service that scrubs and filters the traffic to/from questionable sites.

Abstract: Management of elastic applications in a wireless environment is facilitated. A method comprises determining a degree of elasticity for wireless applications having varying degrees of elasticity. Traffic entities generated by wireless application are then scheduled for transmission to an end user device as a function of the particular degree of elasticity corresponding to the wireless application.

Abstract: An open M2M system and a method are provided. A method for managing resources according to an exemplary embodiment of the present invention includes: registering resources existing in a first domain at a second domain; and discovering metadata of a desired resource in the second domain. Accordingly, information management and sharing can be optimized, and registration and discovery of resources can be supported to be performed on a global scale.

Abstract: Disclosed are examples relating to scheduling events using devices in communication through a network. In some examples, an email message comprising an encoded data element is obtained. The encoded data element includes data that specifies a proposed time for an event. The data that specifies the proposed time for the event is extracted from the encoded data element. Content from the email message is rendered in a user interface. A user interface element is rendered within the user interface. The user interface element represents the proposed time for the event and an availability for the event at the proposed time.

Abstract: A computing system, computer-implemented method, and computer program product are provided for facilitating behavior based notifications concerning multiparty communication threads. According to an implementation, the computer-implemented method may include defining a rules set associated with a user for participation in a multiparty communication thread. The method may also include evaluating a plurality of communications associated with the multiparty communication thread. The method may also include determining when a given communication associated with the multiparty communication thread satisfies one or more of the rules included within the rules set. The method may further include delivering the given communication based upon, at least in part, a determining that the given communication satisfies the one or more rules.

Abstract: Methods, systems, and computer readable mediums for performing metadata-driven data collection are disclosed. According to one embodiment, a method for performing metadata-driven data collection includes receiving a request for system related data, wherein the request includes metadata indicating a protocol and identifying information for obtaining the system related data. The method also includes configuring, using the metadata, at least one data collector for obtaining the system related data. The method further includes obtaining, by the at least one data collector, the system related data and storing the system related data in a memory.