Abstract: An appliance can include a microphone transducer configured to receive sound from an environment and to convert the received sound into an audio signal. The appliance can be configured to receive an input audio signal via the microphone transducer, responsive to an activation input. The appliance can be configured to initiate a bi-directional, wireless communication connection with an external device in parallel with receiving the input audio signal, and responsive to the activation input. The appliance can be configured to transmit an output audio signal corresponding to the input audio signal over the communication connection when the wireless communication connection is established. Related aspects also are described.

Abstract: A panel vibration type sound generating display device is disclosed. The display device includes a display panel for displaying an image; a sound generating actuator connected to the display panel and configured to vibrate the display panel to generate sound; a support structure spaced apart from the display panel with an air gap between the support structure and the display panel; and a baffle part disposed between the support structure and the display panel to surround the air gap.

Abstract: A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

Abstract: Aspects of the disclosure relate to automated text-based customer query systems. A computing device associated with a text-based query system may receive, from a user communication device, a text input at the user communication device. The computing device may determine, based on the text input, a voice extensible markup language (VXML) application from a plurality of VXML applications. The computing device may determine, based on the VXML application, a text output, and send the text output for display at the user device.

Abstract: A refrigerator with a sound reproducing capability is provided. The refrigerator may include a cabinet forming an exterior of the refrigerator and having an upper surface portion, a lower surface portion, a side surface portion, and a rear surface portion, a door coupled to the cabinet, a vibration module attached to an inner surface of at least one among the door, the upper surface portion, the side surface portion, the rear surface portion, and the lower surface portion, and a controller configured to control vibration of the vibration module. The vibration strength of the vibration module and power supplied to the vibration module may be determined by a trained model trained through machine learning, an area of artificial intelligence (AI). In addition, the refrigerator may include a communicator, and may operate in conjunction with an external device via 5G communication.

Abstract: A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more communication devices. The computer stores audio transcription data, transmitted to the computer by each of the two or more communication devices and associated with one or more communication device users, in the computer memory. The computer merges the audio transcription data from each of the two or more communication devices into a master audio transcript, and transmits the master audio transcript to each of the two or more communication devices.

Abstract: A cloud server (104) receives environmental information of respective installation sites of a plurality of appliances (101a, 101b, 101c, 102a, 102b) via a network (1000), and determines one or more appliances that are installed in a same room among the plurality of appliances (101a, 101b, 101c, 102a, 102b), based on the received environmental information.

Abstract: This disclosure describes techniques for identifying users that are enrolled for use of a user-recognition system. To be identified using the user-recognition system, a user may first enroll in the system by stating an utterance at a first device having a first microphone. In response, the first microphone may generate first audio data. Later, when the user would like to be identified by the system, the user may state the utterance again, although this time to a second device having a second microphone. This second microphone may accordingly generate second audio data. Because the acoustic response of the first microphone may differ from the acoustic response of the second microphone, however, this disclosure describes techniques to apply a relative transfer function to one or both of the first or second audio data prior to comparing these data so as to increase the recognition accuracy of the system.

Abstract: A system for identifying spoken language in a telecommunications relay service, which includes a call serving entity; and a plurality of automatic speech recognition groups where each of the automatic speech recognition groups includes an associated automatic speech recognition engine that recognizes and transcribes speech to a predefined language. One of the plurality of automatic speech recognition groups is set as a default automatic speech recognition group and automatic speech recognition engines transcribe and convert peer voices into text packets. The text packets are scored by the automatic speech recognition engine and transmitted to the call serving entity to determine whether the text packets meet a predetermined threshold based on their respective scores with the text packet having the highest score that meets or exceeds the predetermine threshold transmitted to a user.

Abstract: Methods and systems are disclosed herein for improving the quality of audio for use in a biometric. A biometric system may use machine learning to determine whether audio or a portion of the audio should be used as a biometric for a user. A sample of the user's voice may be used to generate a voice signature of the user. Portions of the audio that do not meet a similarity threshold when compared with the voice signature may be removed from the audio. Additionally or alternatively, interfering noises may be detected and removed from the audio to improve the quality of a voice biometric generated from the audio.

Abstract: A method includes receiving a microphone audio signal and a playout audio signal, and determining a frequency representation of the microphone audio signal and a frequency representation of the playout audio signal. For each frequency representation, the method also includes determining features based on the frequency representation. Each feature corresponds to a pair of frequencies of the frequency representation and a period of time between the pair of frequencies. The method also includes determining that a match occurs between a first feature based on the frequency representation of the microphone audio signal and a second feature based on the frequency representation of the playout audio signal, and determining that a delay value between the first feature and the second feature corresponds to an echo within the microphone audio signal.

Abstract: A method for facilitating a remote conference includes receiving a digital video and a computer-readable audio signal. A face recognition machine is operated to recognize a face of a first conference participant in the digital video, and a speech recognition machine is operated to translate the computer-readable audio signal into a first text. An attribution machine attributes the text to the first conference participant. A second computer-readable audio signal is processed similarly, to obtain a second text attributed to a second conference participant. A transcription machine automatically creates a transcript including the first text attributed to the first conference participant and the second text attributed to the second conference participant.

Abstract: Systems, methods, and computer-readable storage media for providing communication recommendations to users. The system receives electronic transcripts associated with a first user and generates, based on the transcripts, a communication profile of the user. The system also receives additional user transcripts associated with a plurality of additional users and generates additional communication profiles for those additional users based on the additional transcripts. The system receives a request to communicate with at least one user within the plurality of additional users regarding a specified topic, identifies a second user from within the plurality of additional users, and generates a communication initiation recommendation for the first user to communicate with the second user. The system then transmits the communication initiation recommendation to a first user computing device associated with the first user.

Abstract: Techniques for performing spoken language understanding (SLU) processing are described. An SLU component may include an audio encoder configured to perform an audio-to-text processing task and an audio-to-NLU processing task. The SLU component may also include a joint decoder configured to perform the audio-to-text processing task, the audio-to-NLU processing task and a text-to-NLU processing task. Input audio data, representing a spoken input, is processed by the audio encoder and the joint decoder to determine NLU data corresponding to the spoken input.

Abstract: In an approach to generating a digital sentiment signature to characterize an end to a communication, one or more computer processors detect a start of a communication between at least two participants. A computer starts a digital timer of the communication. A computer identifies one or more digital marks of the communication, where the one or more digital marks are a reflection of a sentiment of at least one of the at least two participants in the communication. A computer generates a digital sentiment signature based on the digital timer and on the one or more digital marks, where the digital sentiment signature is a digital signal that can be communicated across a plurality of types of communication channels. A computer detects an end of the communication. A computer determines a reason for the end of the communication. A computer stores the reason.

Abstract: An acoustic noise suppressing apparatus includes a sound pickup circuit, a first and second suppression circuits, and an output signal selection circuit. The sound pickup circuit picks up sound. The first suppression circuit processes the sound, in which the first suppression circuit is configured to calculate a first suppression sound signal in which acoustic noise is suppressed from the sound by using a first algorithm suitable for multiple sound sources. The second suppression circuit processes the audio signal in parallel with the first suppression circuit, in which the second suppression circuit is configured to calculate a second suppression sound signal in which acoustic noise is suppressed from the sound signal by using a second algorithm suitable for a single sound source. The output signal selection circuit outputs only one of the first suppression audio signal and the second suppression audio signal.

Abstract: Apparatus and methods for enhancing security of an authentication process of a caller that initiated a call in an Interactive Voice Response (“IVR”) system are provided. The methods may include routing the call through the IVR system to a headset. After the routing, the methods may include retrieving data associated with the caller. In response to the retrieved data meeting one or more predetermined conditions, a graphical user interface of an agent computer paired to the headset may display a plurality of validation information for validating the caller. Selection by the agent of validation information may trigger methods for transmitting a request to the caller, via a caller mobile phone, to input the validation information selected by the agent. The methods may additionally include authenticating the caller based at least in part on the information input into the mobile phone.

Abstract: Techniques described herein are directed to arbitrating between multiple potentially-responsive, automated-assistant capable electronic devices to determine which should respond to the user's utterance, and/or which should defer to other electronic device(s). In various implementations, a spoken utterance of a user may be detected at a microphone of a first electronic device, a spoken utterance provided by a user. Sound(s) emitted by additional electronic device(s) may also be detected at the microphone. Each of the sound(s) may encode a timestamp corresponding to detection of the spoken utterance at a respective electronic device. Timestamp(s) may be extracted from the sound(s) and compared to a local timestamp corresponding to detection of the spoken utterance at the first electronic device. Based on the comparison, the first electronic device may either invoke an automated assistant locally or defer to one of the additional electronic devices.

Abstract: An electronic apparatus which registers a device to a server by using a voice, and a method therefor are provided. The electronic apparatus includes a communication circuit, a microphone, a memory for storing computer executable instructions, and at least one processor configured to execute the computer executable instructions to acquire, from a voice received through the microphone, information on an external device which a user wishes to register, based on an external device corresponding to the acquired information being searched through the communication circuit, control the communication circuit to transmit information on an access point to the external device to enable the external device to communicate with a server, and control the communication circuit to transmit a registration request with respect to the external device to the server.

Abstract: An information processing apparatus includes a processor configured to acquire video data that enables playback of a video in which audio, an image, and a caption are chronologically synchronized, receive a section of a playback time of the video, the section being to be removed, and remove a partial caption that corresponds to the audio in the received section and that is at least a portion of the caption from the image in the received section.