Abstract: A personal communications device may be placed in, or removed from, a docking station. In response, a predetermined command may be selected from a plurality of predetermined commands and transmitted from the docking station to at least one of a plurality of network devices. Each predetermined command may include the address of the network device and may be configured to cause the network device to respond. In this way, a user's communication infrastructure may be reconfigured in a simple and intuitive manner.

Abstract: A transmitting cell phone 10 according to the present invention is provided with a character image DB 11, a user designator 12, a character image generator 13, and a communicator 17. A plurality of character images are preliminarily stored in the character image DB 11. The user designator 12 designates an expression or movement of a character image to be transmitted to a receiving cell phone 20. The character image generator 13 acquires one character image out of the plurality of character images stored in the character image DB 11 and uses the character image to generate a character image with the expression or movement designated by the user designator 12. The communicator 17 transmits the generated character image to the receiving cell phone 20.

Abstract: An anti-telemarketing program uses the calling party identification of an incoming call to determine if the call is a telemarketing call by accessing a telemarketing database. The incoming call can be identified as a telemarketing call by direct correlation with a known telemarketing number or by indirect correlation by not being included within a list of known non-telemarketing numbers. If an incoming call is identified as a telemarketing call, and no override condition is set, the call will not be allowed to ring through to the desired phone line; instead, it will be terminated by a call progress tone or by a notification that the desired phone line does not accept calls from telemarketers. If an incoming call is not identified as a telemarketing call, it will be completed, and if it is from a telemarketer, the party receiving the call can designate the calling party identification from the call as belonging to a telemarketer.

Abstract: A method and system for forwarding information, such as a message waiting indicator (MWI) message, to a telephone number corresponding to a foreign network (e.g., a wireless network) and a shared NPA/NXX—The invention evaluates individual telephone numbers of shared NPA/NXXs to determine to what networks to send messages. A representative embodiment of the invention uses a service control point and service package application to deliver an MWI message from a messaging service provider to a wireless (i e., foreign network) telephone number of a shared NPA/NXX, Shared NPA/NXXs are marked as “portable” in a signal transfer point for forwarding to the service control point, which determines whether the shared NPA/NXX telephone numbers require local number portability global title translation or should be forwarded to an inter-switch voicemail routing (ISVMR) service package application. The ISVMR service package application determines the point code to which the MWI message should be routed.

Abstract: A personal communications device may be placed in, or removed from, a docking station. In response, a predetermined command may be selected from a plurality of predetermined commands and transmitted from the docking station to at least one of a plurality of network devices. Each predetermined command may include the address of the network device and may be configured to cause the network device to respond. In this way, a user's communication infrastructure may be reconfigured in a simple and intuitive manner.

Abstract: In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from a caller over the call in response to the prompt message, and transfers the caller-entered information to an SCP system. The SCP system transfers the caller-entered information to a destination processor, processes a destination routing code from the destination processor to determine a destination routing instruction, and transfers the destination routing instruction to the switching system. The switching system routes the call to a destination in response to the destination routing instruction.

Abstract: A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold queue. A caller profile associated with the identity of the caller is retrieved, such that services available to the caller while on hold are specified according to the caller profile. In particular, the caller profile is preferably retrieved from at least one caller profile server according to the caller identifier, where the at least one caller profile server is accessible to multiple on hold systems. Further, the identity of a caller may be authenticated by authenticating a voice sample received from the caller, such that a single identity for the caller may be authenticated at multiple call centers.

Abstract: This invention presents a service of barring the forwarded calls. According to the invention, a subscriber may define in his subscriber information that all calls forwarded to him are to be rejected. In response to receiving a request for establishing a call to a subscriber, his subscriber information is checked to find out if he has defined that calls forwarded to him are to be rejected. If the subscriber information shows that the subscriber wishes to reject the forwarded incoming calls, the call establishment signaling is studied to find out if the call has been forwarded. If the call is determined to have been forwarded, the call is rejected. In a preferred embodiment the subscriber may define a set of allowed numbers from which even the forwarded calls are to be accepted.

Abstract: A system and associated method receive, from a local telecommunications network, a call from a first number, to a second number associated with an individual or subscriber. The system and method locally store at least the second number, and initiate a dial-up call to a central telecommunication server or a dialed-up network via the local telecommunications network. The system and method then transfer at least the second number to the central telecommunications server via the dial-up call over the dial-up network. The dial-up network can be a 1-800 network, long distance network, or other network.

Abstract: In one example of the invention, a notification system is coupled to a plurality of message services including a voice mail server, an email server and an information server in an office. Messages left for a user (e.g. voice mail, email, CRM event, etc.) are deposited in folders maintained by the messaging services. The notification system detects additions to the user's folders and when a new message arrives, the notification system sends an alert to a Wireless Access Protocol (WAP) enabled device (e.g. cell phone) configured for the user. The alert includes the total number of messages of each type received for the user, along with an indication of the most recently received message. Message information associated with the alerts are also archived by the notification system so that a user can remotely access the information so as to learn more about the messages received from the plurality of message services.

Abstract: An improved interface is provided for transmitting data messages between a telephone switching system and an adjunct processor. The interface hardware includes multiple connectors for connecting the interface to the telephone switching system and a single connector for connecting the interface to an adjunct processor. The interface software provides multiple transmission links for processing and transmitting the data messages between the telephone switching system and the adjunct processor. The multiple links provided by the interface of the present invention result in a system with improved performance and reliability.

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

Abstract: A system and method are disclosed which quantify one or more attributes of a finite number of resources for effective management of such resources. Quantifiable attributes possessed by a resource may include skills or functional capabilities possessed by the resources, as examples. A request for service by one or more of the resources is received, and at least one attribute desired by the request is quantified. Based at least in part on the quantified attributes of the resources and the quantified attributes desired by the request, at least one suitable resource for servicing the received request is determined. Most preferably, attributes of resources may be quantified along a scale, such as a scale of 0 to 100. For example, within a telephony call center, attributes possessed by agents, such as language skills or product knowledge may be quantified along such a scale. A request for service may be received, and the attributes of a resource desired by the request are quantified along such a scale.

Abstract: A folder type mobile communication terminal includes a first housing and a second housing hingedly connected to the first housing. The second housing includes a second knuckle on the rotation axis where the second knuckle defines an opening hole inside thereof for insertion of a connection cable, a second hinge aperture formed in the axial direction of the rotation axis to allow the connection cable to insert therethrough, a projecting part at one end, and a structure at the opposite end which allows installation of a hinge spring assembly. The first housing includes first knuckles formed at both ends, where the first knuckles define a first hinge aperture that is directed to the direction of the second hinge aperture, and a first slot formed in the bottom of one of the first knuckles to enable the connection cable to insert therethrough.

Abstract: A method of automatically routing a telephone call in a pharmacy, comprising the steps of: activating a telephone when a pharmacy employee signs onto a workstation; identifying a position type for the pharmacy employee, wherein the position type is associated with a set of functions available to the pharmacy employee; assigning a phone priority to the pharmacy employee after the pharmacy employee signs onto the workstation; identifying a type of phone call associated with a caller; evaluating a set of resources available to handle the type of phone call; directing the caller to an available pharmacy employee having the position type preferred to handle the call type and having the highest phone priority; placing the caller in a hierarchical holding cue if no pharmacy employee having the position preferred to handle the call type is available until a pharmacy employee having the position type preferred to handle the call type becomes available; and deactivating the telephone when the pharmacy employee signs of

Abstract: In a telecommunications network which comprises an Intelligent Network (IN), Call-Gapping is implemented in a call control function (CCF), so that calls are selectively discarded automatically in order to reduce the load on the IN. As the CCF is the point at which an incoming call is first recognized as an IN call, this arrangement reduces processing resources consumed by discarded calls and also provides for a faster IN call rejection response.

Abstract: A personalization server is accessible to users via a network including a LAN and the Internet. The personalization server maintains information about how to personalize a call/message management interface provided for managing the user's calls and/or messages. A user can read web pages containing the information and provided by the personalization server at their own pace. Once they are satisfied that they understand what is expected of them, users follow a description on the web page that tells them the IVR phone number to call, and what code they should enter in order to record personalized prompts for call/message management options that are presented to incoming callers. The IVR which is used to accomplish the call/message management personalization is generic. It simply accepts option personalization access codes and then allows users to record something that matches the personalization code they have entered.

Abstract: A capability for routing calls that are destined to different called numbers to a single customer line is provided by including apparatus at the customer's line that detects called number ID signals. The detecting of called number ID signals is enabled by installing one or more called numbers ID signals in a memory of a customer premises instrument, or a coupler, that is connected to the customer's line. The installing is carried out in a process that first places the customer premises instrument, or the coupler, in a program mode, and then providing the one or more called number ID signals, for storing in the customer premises instrument, or the coupler. In one embodiment, the service provider provides the one or more called number ID signals.

Abstract: According to the present invention, intelligent call routing and call return capabilities are provided in an Advanced Intelligent Network (AIN) or AIN-type network environment. The intelligent call routing features of the present invention may be utilized for routing service calls to an appropriate service or control center (e.g., a Poison Control Answering Point (PCAP)), in accordance with the location of the calling party and one or more routing options. For example, the Number Plan Area (NPA) and Central Office Code (NXX) of the calling party's telephone number may be analyzed in order to determine where to route the call. In addition, other routing features may be provided to facilitate handling of the call. For instance, calls may be routed according to the time-of-day and/or day-of-week, and recorded announcements may be provided to indicate when a particular service call cannot be completed.

Abstract: In a portable communication terminal having a voice communication control unit for performing voice communication and a data communication control unit for performing data communication, a message storing unit with a message of character data stored therein is provided and when receiving a call signal, the data communication control unit takes out the message of character data stored in the message storing unit to send an electronic mail including the message to the electronic mail address of a calling party.