Patents Examined by Philip Crea
  • System to provide integrated on-line support
    Patent number: 9021041
    Abstract: An on-line support system providing a persistent chat system and a database of knowledge articles organized in a tree-based hierarchy. The on-line support system merges the utility of a communication system with a knowledge navigation system. Knowledge can be accumulated through text, voice and image communications by a user in a common environment, and these communications are preserved and organized for future reference.
    Type: Grant
    Filed: June 29, 2006
    Date of Patent: April 28, 2015
    Assignee: Nextpat Limited
    Inventors: Mark S. Knighton, Shane R. Arney, Peter J. DeLaurentis, Todd C. Moyer