Abstract: In some embodiments, systems, apparatus and methods are disclosed that utilize customer feedback to obtain store intelligence and automatically respond to the customer without the need to involve a store associate or employee, thereby allowing employees to continue on with other tasks. For example, customers may provide feedback for a particular product not on the shelves and be advised that it is being pulled (if it is on-site, such as in a back room), or offered the opportunity to order the product or advised of an alternate on-site or off-site location where the product can be found. The system, method or apparatus may also identify products the store should add to its assortment of products based on such customer inquiries and/or may take automated actions in response (e.g., generating pick requests, generating orders for products, reporting potential new products to add to offerings, etc.).

Abstract: In some embodiments, systems, apparatuses and methods are provided herein useful to determine a weight of products on a product support structure. More specifically, the product support structure can be provided on a suspension system having one or more springs that can be monitored for compression to thereby determine a weight of products on the product support structure. In several embodiments, non-visible electromagnetic (EM) waves, can be directed at the spring and reflections of the non-visible EM waves can be received and analyzed to determine a compression of the spring.

Abstract: In some embodiments, systems and methods are provided herein to improve RFID tag reading. Some embodiments provide retail RFID tag exclusion systems that comprise: a set of RFID antennas; an RFID criteria database of sets of RFID tag read criteria; and an RFID evaluation control circuit configured to: access a set of current tag read criteria associated with an RFID tag; access multiple sets of previous tag read criteria; access and apply a set of tag evaluation rules and identify when a threshold number of the set of current tag read criteria are each within corresponding criteria thresholds of a corresponding previous tag read criterion of a previous set of tag read criteria; and exclude the RFID tag when the threshold number of the current tag read criteria are within the corresponding criteria thresholds of the corresponding previous tag read criterion of the set of previous tag read criteria.

Abstract: In some embodiments, systems, apparatus and methods are disclosed that utilize customer feedback to obtain store intelligence and automatically respond to the customer without the need to involve a store associate or employee, thereby allowing employees to continue on with other tasks. For example, customers may provide feedback for a particular product not on the shelves and be advised that it is being pulled (if it is on-site, such as in a back room), or offered the opportunity to order the product or advised of an alternate on-site or off-site location where the product can be found. The system, method or apparatus may also identify products the store should add to its assortment of products based on such customer inquiries and/or may take automated actions in response (e.g., generating pick requests, generating orders for products, reporting potential new products to add to offerings, etc.).

Abstract: In some embodiments, apparatuses and methods are provided to forecast expected sales and/or demand for one or more products at one or more retail shopping facilities. Some embodiments include systems to forecast retail sales, comprising: a network transceiver; a forecast control circuit; and a memory storing computer instructions executed by the control circuit that receives, via the network transceiver from at least one third party service unassociated with retail shopping facilities and accessed over a distributed computer network, reservation data corresponding with people traveling during a future period of time to a geographic region that is within a threshold distance from a first retail shopping facility; and forecasts expected sales, during the future period of time associated with the reservation data, of at least a first set of products at the first retail shopping facility as a function of the reservation data.

Abstract: In some embodiments, apparatuses and methods are provided herein useful to locating containers with low inventory in a shopping facility. Some of these embodiments include systems for identifying and determining the location of containers in a low inventory condition in shopping facilities, the system comprising: a container configured to hold merchandise items in a shopping facility; a light sensor disposed in the container, the light sensor calibrated to detect an ambient light level and to respond when the detected ambient light level exceeds a predetermined ambient light threshold; and a control circuit operatively coupled to the light sensor and configured to transmit a signal indicating a low inventory condition when the light sensor determines the detected ambient light level exceeds the predetermined ambient light threshold.

Abstract: Systems, apparatuses and methods are provided herein for tracking carts in a shopping space. A system for tracking carts in a shopping space comprises: a sound sensor array, a cart location database storing location information and sound profiles associated with a plurality of shopping cart identifiers, and a control circuit configured to: identify a cart sound made by a movement of a shopping cart traveling in the shopping space, determine a current location of the shopping cart based on the cart sound, match the shopping cart to a shopping cart identifier in the cart location database, update the location information associated the shopping cart identifier in the cart location database based on the current location of the shopping cart; and update the sound profile of the shopping cart identifier based on the cart sound captured by the sound sensor array.

Abstract: In some embodiments, apparatuses and methods are provided to forecast expected sales and/or demand for one or more products at one or more retail shopping facilities. Some embodiments include systems to forecast retail sales, comprising: a network transceiver; a forecast control circuit; and a memory storing computer instructions executed by the control circuit that receives, via the network transceiver from at least one third party service unassociated with retail shopping facilities and accessed over a distributed computer network, reservation data corresponding with people traveling during a future period of time to a geographic region that is within a threshold distance from a first retail shopping facility; and forecasts expected sales, during the future period of time associated with the reservation data, of at least a first set of products at the first retail shopping facility as a function of the reservation data.

Abstract: In some embodiments, systems and methods are provided herein to improve RFID tag reading. Some embodiments provide retail RFID tag exclusion systems that comprise: a set of RFID antennas; an RFID criteria database of sets of RFID tag read criteria; and an RFID evaluation control circuit configured to: access a set of current tag read criteria associated with an RFID tag; access multiple sets of previous tag read criteria; access and apply a set of tag evaluation rules and identify when a threshold number of the set of current tag read criteria are each within corresponding criteria thresholds of a corresponding previous tag read criterion of a previous set of tag read criteria; and exclude the RFID tag when the threshold number of the current tag read criteria are within the corresponding criteria thresholds of the corresponding previous tag read criterion of the set of previous tag read criteria.

Abstract: In some embodiments, apparatuses and methods are provided herein useful for monitoring a facility, such as the safety, security, and status of individuals and items within the facility. In one illustrative approach, a retail facility maintains information regarding product location, in part, from correlating a shopper's cart path and their purchased items with those of other shoppers. In some approaches, a cart path may be determined, in part, by depositing compounds on a floor surface, provide shopping carts configured to pick up the compounds deposited on the floor of the retail facility, and capture, via a compound detector, the compounds deposited on the cart wheels of a particular shopping cart during a customer checkout at a point of sale terminal, and generate an estimated cart path for the particular one of the plurality of shopping carts.

Abstract: Systems, apparatuses, and methods are provided herein for securing merchandise. In one embodiment an apparatus for securing merchandise comprises a locking mechanism limiting access to one or more items, one or more optical sensors configured to detect a plurality of wavelengths and an intensity associated with each wavelength from at least one light beam emitted by an optical key, and a control device comprising a control circuit and a memory device. The control device being configured to store a lock code comprising a plurality of wavelength values and a plurality of intensity values each associated with a wavelength value on the memory device and determine whether to release the locking mechanism based on whether intensities of each of the plurality of wavelengths detected by the one or more optical sensors match the lock code.

Abstract: In some embodiments, apparatuses and methods are provided herein useful to locating containers with low inventory in a shopping facility. Some of these embodiments include systems for identifying and determining the location of containers in a low inventory condition in shopping facilities, the system comprising: a container configured to hold merchandise items in a shopping facility; a light sensor disposed in the container, the light sensor calibrated to detect an ambient light level and to respond when the detected ambient light level exceeds a predetermined ambient light threshold; and a control circuit operatively coupled to the light sensor and configured to transmit a signal indicating a low inventory condition when the light sensor determines the detected ambient light level exceeds the predetermined ambient light threshold.

Abstract: Systems, apparatuses and methods are provided herein for tracking carts in a shopping space. A system for tracking carts in a shopping space comprises: a sound sensor array, a cart location database storing location information and sound profiles associated with a plurality of shopping cart identifiers, and a control circuit configured to: identify a cart sound made by a movement of a shopping cart traveling in the shopping space, determine a current location of the shopping cart based on the cart sound, match the shopping cart to a shopping cart identifier in the cart location database, update the location information associated the shopping cart identifier in the cart location database based on the current location of the shopping cart; and update the sound profile of the shopping cart identifier based on the cart sound captured by the sound sensor array.

Abstract: In some embodiments, systems, apparatuses, and methods are provided herein useful to provide an indication of a stock level of a product support member. Compressed air is directed through a plurality of bores extending through the product support member. A sensor reading of the compressed air can be utilized to determine whether there are products stocked on the product support member due to the products blocking one or more of the bores.

Abstract: In some embodiments, apparatuses, and methods are provided herein pertaining to sound analysis in a shopping facility. In some embodiments, a system comprises one or more sound sensors distributed throughout at least a portion of a shopping facility and configured to receive at least sounds resulting from activity in the shopping facility and a control circuit, the control circuit configured to receive, from at least one of the one or more sound sensors, audio data, receive an indication of an employee, correlate the audio data and in the indication of the employee, and determine, based at least in part on the audio data and the indication of the employee, a performance metric for the employee.

Abstract: Systems, apparatuses, and methods are provided herein for securing merchandise. In one embodiment an apparatus for securing merchandise comprises a locking mechanism limiting access to one or more items, one or more optical sensors configured to detect a plurality of wavelengths and an intensity associated with each wavelength from at least one light beam emitted by an optical key, and a control device comprising a control circuit and a memory device. The control device being configured to store a lock code comprising a plurality of wavelength values and a plurality of intensity values each associated with a wavelength value on the memory device and determine whether to release the locking mechanism based on whether intensities of each of the plurality of wavelengths detected by the one or more optical sensors match the lock code.

Abstract: In some embodiments, apparatuses and methods are provided herein useful to the determination of customer density patterns in a shopping facility using a wireless access point. In some embodiments, there is provided a system for determining customer density patterns in a shopping facility including: a wireless access point accessible by network enabled user devices and having a coverage zone in a shopping facility; and a control circuit coupled to the wireless access point and configured to: receive data corresponding to wireless traffic at the wireless access point; process the data to determine a load of the wireless access point; estimate, based on the load over a period of time, a customer density pattern in the coverage zone at a point in time within the period of time; and output a signal to take an action based on at least the estimated customer density pattern in the coverage zone.

Abstract: In some embodiments, apparatuses and methods are provided herein useful for monitoring a facility, such as the safety, security, and status of individuals and items within the facility. In one illustrative approach, a retail facility maintains information regarding product location, in part, from correlating a shopper's cart path and their purchased items with those of other shoppers. In some approaches, a cart path may be determined, in part, by depositing compounds on a floor surface, provide shopping carts configured to pick up the compounds deposited on the floor of the retail facility, and capture, via a compound detector, the compounds deposited on the cart wheels of a particular shopping cart during a customer checkout at a point of sale terminal, and generate an estimated cart path for the particular one of the plurality of shopping carts.

Abstract: In some embodiments, methods and systems for determining stocking locations of products having more than one stocking location on a sales floor of a retail facility include an electronic inventory management database that stores product identification data indicating an identify of one or more products at the retail facility and product location data indicating a stocking location of the products on the sales floor of the retail facility. An electronic inventory management device including a processor-based control circuit is configured to correlate the product identification data and the product location data stored in the electronic inventory management database, determine that one or more products are stocked in first and second stocking locations on the sales floor of the retail facility, track worker task events associated with the products, and determine whether the product is to be stocked or was stocked at the first or second stocking location.

Abstract: In some embodiments, apparatuses and methods are provided herein useful to provide an indication of stock level for products within a retail location. A marking material can be used on particular products to provide notification that the stock of the product is in or approaching a low stock situation. In some embodiments, a reader or sensor can be provided at or near a point of sale that is configured to detect the marking material and create a task.