Patents by Inventor Aaron Popelka
Aaron Popelka has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11943321Abstract: Techniques described herein are used to support cross-platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.Type: GrantFiled: January 26, 2022Date of Patent: March 26, 2024Assignee: Salesforce Inc.Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short, Pranavkumar Janakbhai Parekh
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Publication number: 20240005245Abstract: Methods, systems, apparatuses, devices, and computer program products are described. A communication process flow management service that manages a communication process flow may receive an indication of a segment of entities from a second service that manages a data model for multiple entities. Based on an action of the communication process flow, the communication process flow management service may request schema of the data model or additional attribute data associated with the segment from the second service. The communication process flow management service may receive the schema or the additional attribute data and use it to determine a set of communications to be transmitted to one or more entities of the segment. The communication process flow management service may transmit the set of communications in accordance with the communication process flow.Type: ApplicationFiled: July 1, 2022Publication date: January 4, 2024Inventors: Tongyun Shang, Aaron Popelka, William Robert Jennings, II
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Publication number: 20230379288Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.Type: ApplicationFiled: August 3, 2023Publication date: November 23, 2023Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short, Pranav Parekh
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Patent number: 11757824Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.Type: GrantFiled: September 17, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short, Pranavkumar Janakbhair Parekh
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Publication number: 20230283585Abstract: A method for data processing that includes receiving, from a service that manages communications between a communication process flow management service and a communication platform, a request indicating metadata from the communication platform, information associated with a tenant of a multi-tenant system, a user identifier, or a combination thereof. The method may further include performing, based on the request, one or more actions on a communication process flow that controls electronic communications between the tenant and a set of users corresponding to the tenant. The method may further include generating a data object related to the communication process flow based on performing the one or more actions. The method may further include transmitting, to the communication platform, a message that is configured to cause posting of the data object into a communication channel of the communication platform.Type: ApplicationFiled: May 12, 2023Publication date: September 7, 2023Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short
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Publication number: 20230275860Abstract: A method for data processing that includes receiving an indication of a configuration for a first action of a communication process flow that controls electronic communications between a tenant of a multi-tenant system and a first set of users associated with the tenant. The method further includes associating, within a storage location associated with the tenant, a unique identifier with metadata that defines the configuration. The method further includes receiving a request to apply the configuration to a second action of a communication process flow that controls electronic communications between the tenant and a second set of users associated with the tenant. The request may indicate the unique identifier associated with the metadata. The method further includes retrieving the metadata from the storage location using the unique identifier indicated by the request. The method further includes applying the configuration to the second action using the retrieved metadata.Type: ApplicationFiled: May 10, 2023Publication date: August 31, 2023Inventors: Aaron Popelka, William Robert Jennings, II
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Publication number: 20230239263Abstract: Methods, systems, apparatuses, devices, and computer program products are described. A communication platform may receive a first request indicating a first data object comprising metadata associated with an update to an action of a communication process flow. The metadata may indicate that a user with particular permissions is to approve the update. The communication platform may post an entry displaying the metadata and configured to receive an indication of approval of the update from the user. The communication platform may receive an indication of the approval from the user, for example via a user interface component. The communication platform may generate a second data object indicating the action and the user, ensuring that the update was successfully approved, and transmit a second request to a communication process flow management service supporting the communication process flow, the second request including the second object and configured to activate the update.Type: ApplicationFiled: January 26, 2022Publication date: July 27, 2023Inventors: Aaron Popelka, William Robert Jennings, II
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Patent number: 11695727Abstract: A method for data processing that includes receiving, from a service that manages communications between a communication process flow management service and a communication platform, a request indicating metadata from the communication platform, information associated with a tenant of a multi-tenant system, a user identifier, or a combination thereof. The method may further include performing, based on the request, one or more actions on a communication process flow that controls electronic communications between the tenant and a set of users corresponding to the tenant. The method may further include generating a data object related to the communication process flow based on performing the one or more actions. The method may further include transmitting, to the communication platform, a message that is configured to cause posting of the data object into a communication channel of the communication platform.Type: GrantFiled: January 26, 2022Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short
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Patent number: 11689485Abstract: A method for data processing that includes receiving an indication of a configuration for a first action of a communication process flow that controls electronic communications between a tenant of a multi-tenant system and a first set of users associated with the tenant. The method further includes associating, within a storage location associated with the tenant, a unique identifier with metadata that defines the configuration. The method further includes receiving a request to apply the configuration to a second action of a communication process flow that controls electronic communications between the tenant and a second set of users associated with the tenant. The request may indicate the unique identifier associated with the metadata. The method further includes retrieving the metadata from the storage location using the unique identifier indicated by the request. The method further includes applying the configuration to the second action using the retrieved metadata.Type: GrantFiled: January 26, 2022Date of Patent: June 27, 2023Assignee: Salesforce, Inc.Inventors: Aaron Popelka, William Robert Jennings, II
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Publication number: 20230096084Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein interaction with a communication process flow from a communication platform. The communication process flow management platform may receive, from a communication platform, a request comprising an indication of an action associated with a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. The communication process flow management platform may authenticate the request and perform the action that changes the schedule associated with the electronic communications.Type: ApplicationFiled: September 17, 2021Publication date: March 30, 2023Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short, Pranavkumar Janakbhai Parekh
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Publication number: 20230091930Abstract: Techniques described herein are used to support cross-platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.Type: ApplicationFiled: January 26, 2022Publication date: March 23, 2023Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short, Pranav Parekh
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Publication number: 20230088960Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.Type: ApplicationFiled: September 17, 2021Publication date: March 23, 2023Inventors: Aaron Popelka, William Robert Jennings, II, Pranavkumar Janakbhai Parekh, Xiuchai Xu, Sullivan McIntyre
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Publication number: 20230088287Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.Type: ApplicationFiled: September 17, 2021Publication date: March 23, 2023Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short, Pranav Parekh
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Publication number: 20230090607Abstract: A method that includes receiving a first request for a data object associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The first request may include a set of querying parameters and a set of triggering parameters. The method may further include querying, based on the set of querying parameters, a communication process flow management service for data associated with the communication process flow. The method may further include generating, based on the querying, the data object that includes the data associated with the communication process flow. The method may further include transmitting, to a communication platform in accordance with the set of triggering parameters, a second request that comprises the data object. The second request may cause posting of an entry of the data object into a communication channel of the communication platform.Type: ApplicationFiled: September 17, 2021Publication date: March 23, 2023Inventors: Aaron Popelka, William Robert Jennings, II, Pranav Parekh, Roy Raviv
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Publication number: 20230034124Abstract: Methods, apparatuses, and computer program products are described. A method may include generating a parent data object that may include child data objects. The method may include receiving a metric suggestion object configuration that identifies a selection of data from a set of child data objects of the child data objects. The method may include generating a metric suggestion object associated with the parent data object based on the metric suggestion object configuration. The method may include analyzing, with the metric suggestion object, the set of child data objects. The method may include suggesting a metric and a metric range based on the analyzing, and the metric and the metric range may be associated with the set of child data objects.Type: ApplicationFiled: July 28, 2021Publication date: February 2, 2023Inventors: Aaron Popelka, William Robert Jennings, II
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Publication number: 20230031718Abstract: A server may execute a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. A set of electronic communications that are transmitted to a particular user of the set of users is determined based at least in part on a set of actions defined by the communication process flow. The server may monitor web behavior data associated with the set of users in accordance with a first action of the set of actions, detect that a first user of the set of users satisfies a rule defined by the first action based at least in part on monitoring of the web behavior data, and route the first user to a next action of the set of actions in the communication process flow based at least in part on detecting that the first user satisfies the rule.Type: ApplicationFiled: July 28, 2021Publication date: February 2, 2023Inventors: Aaron Popelka, William Robert Jennings, II, Alicia Greer
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Patent number: 11321365Abstract: A method for data processing includes identifying, for communication of a content object, a segment of entities including entities of a first entity class of a plurality of entity classes defined by a data model that is configured for a tenant of a multi-tenant system, where the data model defines relationships between entity classes of the plurality of entity classes. The method may further include activating for selection at a user interface at least one second entity class that is related to the first entity class based on the relationships and identifying a set of additional entities of the second entity class from the remaining entities that are related to the segment of entities as defined by the data model. The method may include transmitting to a content communication system an indication of the plurality of entity identifiers corresponding to a modified segment of entities that includes the additional entities.Type: GrantFiled: January 22, 2021Date of Patent: May 3, 2022Assignee: salesforce.com, inc.Inventors: Vineeth Anand Nair, Ashok Shivarudraiah, Lakshmi Srinivas Parimi, Matthew Westover, Jamin Hall, Sarah Flamion, Aaron Popelka, David Kriebel, Narender Ramasahayam, Mitchell Loudenbeck, Praveen Savur, Sumit Garg, Kasia Fichtner
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Publication number: 20220121690Abstract: A method for data processing includes identifying, for communication of a content object, a segment of entities including entities of a first entity class of a plurality of entity classes defined by a data model that is configured for a tenant of a multi-tenant system, where the data model defines relationships between entity classes of the plurality of entity classes. The method may further include activating for selection at a user interface at least one second entity class that is related to the first entity class based on the relationships and identifying a set of additional entities of the second entity class from the remaining entities that are related to the segment of entities as defined by the data model. The method may include transmitting to a content communication system an indication of the plurality of entity identifiers corresponding to a modified segment of entities that includes the additional entities.Type: ApplicationFiled: January 22, 2021Publication date: April 21, 2022Inventors: Vineeth Anand Nair, Ashok Shivarudraiah, Lakshmi Srinivas Parimi, Matthew Westover, Jamin Hall, Sarah Flamion, Aaron Popelka, David Kriebel, Narender Ramasahayam, Mitchell Loudenbeck, Praveen Savur, Sumit Garg, Kasia Fichtner
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Publication number: 20210150551Abstract: Methods, systems, and devices supporting creating and publishing user segments across data accessing units are described. In some database systems, data for a tenant is stored across multiple siloed data accessing units (e.g., data structures that may not share particular data objects). To efficiently grant users in multiple data accessing units access to a user segment, the system may implement activation targets. For a segment of user identifiers, a user may input a set of data accessing units for an activation target, and a server may create the activation target. The user may indicate to publish the segment to the activation target. The server may store the segment of user identifiers (e.g., along with indicated attributes, contact points, or both) at the database system such that the segment is accessible to tenant users of the data accessing units specified in the activation target, but is inaccessible to other users.Type: ApplicationFiled: March 17, 2020Publication date: May 20, 2021Inventors: Vineeth Anand Nair, Aaron Popelka, Sridhar Prathivadi, Jason Day, Gabrielle Tao, Sarah Flamion, Ashok Shivarudraiah