Patents by Inventor ABINAYA K

ABINAYA K has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dynamic load-balance of multi-channel requests
    Patent number: 11669375
    Abstract: A multi-tenant load balancing system that includes artificial intelligence based algorithm to dynamically route requests from one or more channels to an agent best suited to process the request. The AI based algorithm routes the request based on company's business goals, agent attributes, and channel attributes. The AI based algorithm also predicts agent availability.
    Type: Grant
    Filed: February 20, 2020
    Date of Patent: June 6, 2023
    Assignee: Freshworks Inc.
    Inventors: Karthikeyan Marudhachalam, Rohit Agarwal, Hariharan Ganapathiraman, Abinaya K. Sarathi
  • SYSTEM AND METHOD FOR IDENTIFYING A TARGET ORDER ITEM
    Publication number: 20220358557
    Abstract: The present disclosure provides a method [200] and system [100] for identifying a target order item. The method encompasses identifying, by an identification unit [102], one or more active order items associated with one or more users and one or more features of the one or more active order items. Further the method encompasses determining, by a processing unit [104], a ranking score of the one or more active order items based on the feature(s) of the one or more active order items. The method then leads to comparing, by the processing unit [104], the ranking score of the active order item(s) with a threshold ranking score. Further, the method encompasses identifying, by the identification unit [102], the target order item based at least on a successful comparison of a ranking score of a first active order item from the active order item(s) with the threshold ranking score.
    Type: Application
    Filed: May 5, 2022
    Publication date: November 10, 2022
    Applicant: Flipkart Internet Private Limited
    Inventors: ABINAYA K, Shourya ROY, Harish BABU, Bhavana JAYANTH, Krishang GARODIA, Utkarsh SRIVASTAVA
  • DYNAMIC LOAD-BALANCE OF MULTI-CHANNEL REQUESTS
    Publication number: 20200233725
    Abstract: A multi-tenant load balancing system that includes artificial intelligence based algorithm to dynamically route requests from one or more channels to an agent best suited to process the request. The AI based algorithm routes the request based on company's business goals, agent attributes, and channel attributes. The AI based algorithm also predicts agent availability.
    Type: Application
    Filed: February 20, 2020
    Publication date: July 23, 2020
    Applicant: Freshworks Inc.
    Inventors: Karthikeyan MARUDHACHALAM, Rohit AGARWAL, Hariharan GANAPATHIRAMAN, Abinaya K. SARATHI