Abstract: Improvements in data security and privacy may be realized by receiving a service request including a social range and a requestor identity; mining a first social network to create a social graph of entities within the social range of the requestor identity, wherein the entities are represented by nodes in the social graph linked to a requestor via one or more edges, wherein a number of edges used to link a given entity to the requestor does not exceed the social range; determining whether the social graph includes at least one person matching personnel included in an organizational chart; and in response to determining that the social graph includes no persons matching the personnel included in the organizational chart, transmitting an acceptance response from a provider-side system to a client-side system.

Abstract: Disclosed herein is a system, method, and computer program product for automatic blocking of audible, sensitive data. Incoming audio is converted into text and analyzed for sensitive information. Based on the detection of sensitive information from a source, a recipient is blocked from receiving the audible sensitive information.

Abstract: Embodiments of the present invention provides methods, computer program products, and a system for determining a set of potential responders to alert a second party regarding an urgent communication. Embodiments of the present invention can be used to determine if a missed communication placed by a first party to a second party is an urgent communication. Embodiments of the present invention can be used to determine a set of potential responders based, at least in part, on a variety of possible locations of a communication device belonging to the second party.

Abstract: Improvements in data security and privacy may be realized by receiving a service request including a social range and a requestor identity; mining a first social network to create a social graph of entities within the social range of the requestor identity, wherein the entities are represented by nodes in the social graph linked to a requestor via one or more edges, wherein a number of edges used to link a given entity to the requestor does not exceed the social range; determining whether the social graph includes at least one person matching personnel included in an organizational chart; and in response to determining that the social graph includes no persons matching the personnel included in the organizational chart, transmitting an acceptance response from a provider-side system to a client-side system.

Abstract: Embodiments of the present invention provides methods, computer program products, and a system for determining a set of potential responders to alert a second party regarding an urgent communication. Embodiments of the present invention can be used to determine if a missed communication placed by a first party to a second party is an urgent communication. Embodiments of the present invention can be used to determine a set of potential responders based, at least in part, on a variety of possible locations of a communication device belonging to the second party.

Abstract: An approach for adjusting ranked search results based on user data is provided. An approach includes: receiving a search query from a search user; generating a ranked result set based on the search query; generating an adjusted ranked result set by adjusting the ranked result set based on a skill rating of the search user; and providing the adjusted ranked result set to the search user.

Abstract: Approaches presented herein enable measuring an impact on performance metrics of shifting a performance focus based on an assignment of communications to a resource based on a performance area in a customer support environment. Specifically, resources, each with several performance area attributes, are assigned performance scores. A performance focus manager selects a shifting performance area of focus and assigns communications to the resources based on the selected performance area. A history manager maintains a set of feedback performance metrics in a selected performance category, including a subset of metrics establishing a baseline for the category. The feedback performance metrics may be queried to determine how a shift in performance focus impacts a performance category and if the performance metrics of the category are within a tolerance.

Abstract: Disclosed herein is a system, method, and computer program product for automatic blocking of audible, sensitive data. Incoming audio is converted into text and analyzed for sensitive information. Based on the detection of sensitive information from a source, a recipient is blocked from receiving the audible sensitive information.

Abstract: Embodiments of the present invention provides methods, computer program products, and a system for determining a set of potential responders to alert a second party regarding an urgent communication. Embodiments of the present invention can be used to determine if a missed communication placed by a first party to a second party is an urgent communication. Embodiments of the present invention can be used to determine a set of potential responders based, at least in part, on a variety of possible locations of a communication device belonging to the second party.

Abstract: Disclosed herein is a system, method, and computer program product for filtering data in an audio stream. Incoming audio is converted into text and analyzed for information of a first type. Based on the detection of information of the first type from a source, a recipient is blocked from receiving the audible information.

Abstract: Embodiments of the present invention provides methods, computer program products, and a system for determining a set of potential responders to alert a second party regarding an urgent communication. Embodiments of the present invention can be used to determine if a missed communication placed by a first party to a second party is an urgent communication. Embodiments of the present invention can be used to determine a set of potential responders based, at least in part, on a variety of possible locations of a communication device belonging to the second party.

Abstract: Disclosed herein is a system, method, and computer program product for filtering data in an audio stream. Incoming audio is converted into text and analyzed for information of a first type. Based on the detection of information of the first type from a source, a recipient is blocked from receiving the audible information.

Abstract: Using predictive analytics of natural disaster in a proactive manner to proactively invoke appropriate action(s) to prepare for an impending disaster, in view of a cost of such action(s), to maintain high availability of a computing environment and/or to facilitate disaster recovery therein. Existing natural disaster prediction model(s) are leveraged to provide input to an assessment of cost/benefit, such that proactive measures can be selected for automatic invocation within the computing environment.

Abstract: An approach to control workflow so that a relatively high priority work item can sometimes be automatically controlled by software to interrupt work being performed, by one or more resource unit(s), on a relatively lower priority work item. The analysis for deciding whether or not an interruption occurs depends upon interruptibility scalars (that is, interruptibility quotients and/or factors) and interruptibility threshold(s).

Abstract: An approach for identifying missing content is provided. An approach includes: receiving a search string; determining a skill rating associated with a searcher that generated the search string; and searching a database using the search string. The approach also includes: updating at least one of a first score associated with the search string and a second score associated with the database based on the skill rating; and generating an alert based on one of the first score exceeding a first threshold and the second score exceeding a second threshold.

Abstract: Using predictive analytics of natural disaster in a proactive manner to proactively invoke appropriate action(s) to prepare for an impending disaster, in view of a cost of such action(s), to maintain high availability of a computing environment and/or to facilitate disaster recovery therein. Existing natural disaster prediction model(s) are leveraged to provide input to an assessment of cost/benefit, such that proactive measures can be selected for automatic invocation within the computing environment.

Abstract: An approach for identifying missing content is provided. An approach includes: receiving a search string; determining a skill rating associated with a searcher that generated the search string; and searching a database using the search string. The approach also includes: updating at least one of a first score associated with the search string and a second score associated with the database based on the skill rating; and generating an alert based on one of the first score exceeding a first threshold and the second score exceeding a second threshold.

Abstract: An approach for adjusting ranked search results based on user data is provided. An approach includes: receiving a search query from a search user; generating a ranked result set based on the search query; generating an adjusted ranked result set by adjusting the ranked result set based on a skill rating of the search user; and providing the adjusted ranked result set to the search user.

Abstract: An approach for identifying missing content is provided. An approach includes: receiving a search string; determining a skill rating associated with a searcher that generated the search string; and searching a database using the search string. The approach also includes: updating at least one of a first score associated with the search string and a second score associated with the database based on the skill rating; and generating an alert based on one of the first score exceeding a first threshold and the second score exceeding a second threshold.

Abstract: An approach for identifying missing content is provided. An approach includes: receiving a search string; determining a skill rating associated with a searcher that generated the search string; and searching a database using the search string. The approach also includes: updating at least one of a first score associated with the search string and a second score associated with the database based on the skill rating; and generating an alert based on one of the first score exceeding a first threshold and the second score exceeding a second threshold.