Abstract: A particular method includes receiving, at a device, an identifier of a set top box. The method also includes determining, at the device, based on the identifier of the set top box, whether the set top box is capable of supporting a high-definition television service or a digital video recording service. The method further includes selectively sending a power-up event to a service provider based on determining whether the capabilities of the set top box match a pending order.

Abstract: In a particular embodiment, a method of authorizing use of a set top box is disclosed. The set top box is operatively coupled to a network device that has an internet protocol (IP) address associated with an account of a subscriber. The method includes blocking a service to the set top box when capabilities of the set top box do not match a pending order associated with the account.

Abstract: The disclosure is generally directed to a system and method of processing a service product order. The method includes receiving a service product package defining a service product offering from a service delivery platform. The method also includes receiving an order for the service product offering from a subscriber having a subscriber account. The method further includes associating a subscriber identity with the order and providing the subscriber identity and the order to the service delivery platform. The method also includes providing provisioning data to the service delivery platform and delivering, via the service delivery platform, a video item corresponding to the service product package. The method includes communicating a billing activation event from an order management system to a billing system, the billing system to create or modify a bill corresponding to the subscriber account and providing an order completion notification to the subscriber.

Abstract: Example methods and apparatus to enable 911 services to an internet protocol (“IP”) communication device are disclosed. A disclosed example method involves receiving a media access control address associated with the IP communication device and a first internet protocol address associated with a gateway through which the IP communication device is obtaining network access. A second internet protocol address associated with the media access control address is then retrieved. The first internet protocol address with the second internet protocol address are then compared. When the first internet protocol address does not match the second internet protocol address, the media access control address is associated with the first internet protocol address in a database to designate a geographic location of the device.

Abstract: A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determine a cause of the problem when the end device cannot resolve the problem. The method also includes determining whether the broadband connection is available. When the broadband connection is available, the method includes initiating a broadband data communication session via the data network connection device.

Abstract: A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.

Abstract: In a particular embodiment, a method of authorizing use of a set top box is disclosed. The set top box is operatively coupled to a network device that has an internet protocol (IP) address associated with an account of a subscriber. The method includes blocking a service to the set top box when capabilities of the set top box do not match a pending order associated with the account.

Abstract: The disclosure is generally directed to a system and method of processing a service product order. The method includes receiving a service product package defining a service product offering from a service delivery platform. The method also includes receiving an order for the service product offering from a subscriber having a subscriber account. The method further includes associating a subscriber identity with the order and providing the subscriber identity and the order to the service delivery platform. The method also includes providing provisioning data to the service delivery platform and delivering, via the service delivery platform, a video item corresponding to the service product package. The method includes communicating a billing activation event from an order management system to a billing system, the billing system to create or modify a bill corresponding to the subscriber account and providing an order completion notification to the subscriber.

Abstract: A method of authorizing use of a network device is disclosed and includes receiving an internet protocol (IP) address from the network device and receiving an identification from the network device. The method also includes retrieving information that is associated with an account based on the IP address and determining whether the IP address and the identification are associated with a same account. Further, the method includes allowing service to the network device after determining that the IP address and the identification are associated with the same account.

Abstract: The disclosure is directed to a customer support call system including an interactive voice response system configured to receive a customer support call and configured to determine a caller identification. The interactive voice response system is configured to determine whether the customer support call is associated with a computer system having an installed self-support tool. The customer support call system further includes a call center management system responsive to the interactive voice response system. The call center management system is configured to direct the customer support call in response to determining whether the customer support call is associated with the computer system having the installed self-support tool.

Abstract: In a particular embodiment, the disclosure is directed to a method of configuring a computer coupled to a residential gateway. The method includes executing resource sharing software on the computer, receiving a message from the residential gateway requesting identification of available resources of the computer, and sending a response message to the residential gateway. The response message identifies a set of available resources of the computer. The method further includes receiving access settings corresponding to each of the set of available resources and configuring the computer to provide access to each of the set of available resources in accordance with the access settings.

Abstract: A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determine a cause of the problem when the end device cannot resolve the problem. The method also includes determining whether the broadband connection is available. When the broadband connection is available, the method includes initiating a broadband data communication session via the data network connection device.

Abstract: A method for troubleshooting broadband connections, e.g., a digital subscriber line (DSL) connections, includes detecting a problem with the broadband connection at an end device. Then, a determination is made as to whether the problem can be resolved at the end device. After determining that the end device cannot resolve the problem, a request is sent to a data network connection device connected remotely to the end device to attempt to determine the cause of the problem. In particular embodiment, the problem at the end device can be resolved based on information obtained by the data network connection device. Further, the problem at the end device can be resolved based on information obtained by the end device.

Abstract: Example methods and apparatus to enable 911 services to an internet protocol (“IP”) communication device are disclosed. A disclosed example method involves receiving a media access control address associated with the IP communication device and a first internet protocol address associated with a gateway through which the IP communication device is obtaining network access. A second internet protocol address associated with the media access control address is then retrieved. The first internet protocol address with the second internet protocol address are then compared. When the first internet protocol address does not match the second internet protocol address, the media access control address is associated with the first internet protocol address in a database to designate a geographic location of the device.