Patents by Inventor Adrian Ryan
Adrian Ryan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240076732Abstract: Provided herein are methods and composition for immune repertoire sequencing and single cell barcoding. The methods and compositions can be used to pair any two sequences originating from a single cell, such as heavy and light chain antibody sequences, alpha and beta chain T-cell receptor sequences, or gamma and delta chain T-cell receptor sequences, for antibody and T-cell receptor discovery, disease and immune diagnostics, and low error sequencing.Type: ApplicationFiled: November 10, 2022Publication date: March 7, 2024Inventors: Francois Vigneault, Adrian Wrangham Briggs, Christopher Ryan Clouser, Stephen Jacob Goldfless, Sonia Timberlake
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Patent number: 10560577Abstract: System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code.Type: GrantFiled: March 20, 2015Date of Patent: February 11, 2020Assignee: Avaya Inc.Inventors: Adrian Ryan, Dara Geary, William Meaney, Patrick Crowley, Edel Kelly
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Patent number: 10306069Abstract: A method for reducing backlog at a call center comprises receiving a request for an agent of a contact center from a device associated with a contact and determining a context for the request. Based on the context, the request may be published while restricting agents from servicing the request, and the duration of time that the request is published is monitored. If an interrupt that indicates that an opt-in user would like to handle the published request is received, then a device associated with the opt-in user is communicably coupled to the device associated with the contact. However, after the request is published for a publish time and an interrupt from a device associated with an opt-in user is not received the request is removed from being published and agents of the contact center are allowed to service the request.Type: GrantFiled: April 13, 2018Date of Patent: May 28, 2019Assignee: Avaya Inc.Inventors: Gráinne Farrell, Adrian Ryan, Conor Tannian, Will Meaney
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Publication number: 20180270358Abstract: A method for reducing backlog at a call center comprises receiving a request for an agent of a contact center from a device associated with a contact and determining a context for the request. Based on the context, the request may be published while restricting agents from servicing the request, and the duration of time that the request is published is monitored. If an interrupt that indicates that an opt-in user would like to handle the published request is received, then a device associated with the opt-in user is communicably coupled to the device associated with the contact. However, after the request is published for a publish time and an interrupt from a device associated with an opt-in user is not received the request is removed from being published and agents of the contact center are allowed to service the request.Type: ApplicationFiled: April 13, 2018Publication date: September 20, 2018Inventors: Gráinne Farrell, Adrian Ryan, Conor Tannian, Will Meaney
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Patent number: 9948783Abstract: A method for reducing backlog at a call center comprises receiving a request for an agent of a contact center from a device associated with a contact and determining a context for the request. Based on the context, the request may be published to a portal service while restricting agents from servicing the request, and the duration of time that the request is published is monitored. If an interrupt that indicates that an opt-in user would like to handle the published request is received, then a device associated with the opt-in user is communicably coupled to the device associated with the contact. However, if the time that the request is published surpasses a threshold and an interrupt is not received then the request is removed from being published to the portal service and agents of the contact center are allowed to service the request.Type: GrantFiled: March 17, 2017Date of Patent: April 17, 2018Assignee: Avaya Inc.Inventors: Gráinne Farrell, Adrian Ryan, Conor Tannian, Will Meaney
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Publication number: 20170280099Abstract: Methods and systems are provided for automatically generating expanded and derivative tags associated with digital content. The methods and systems provide multi-dimensional, layered tagging with stored audio/video conference contents, creating relationships and a tag network between links and nodes in a communication system.Type: ApplicationFiled: March 22, 2016Publication date: September 28, 2017Inventors: Ajita John, Seamus Hayes, John Rix, Adrian Ryan, Samuel Fisher, David Skiba
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Patent number: 9774825Abstract: Methods and systems are provided for automatically generating expanded and derivative tags associated with digital content. The methods and systems provide multi-dimensional, layered tagging with stored audio/video conference contents, creating relationships and a tag network between links and nodes in a communication system.Type: GrantFiled: March 22, 2016Date of Patent: September 26, 2017Assignee: Avaya Inc.Inventors: Ajita John, Seamus Hayes, John Rix, Adrian Ryan, Samuel Fisher, David Skiba
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Patent number: 9705926Abstract: Media files are often tagged, such as by XML or other tagging paradigms, in order to indicate aspects of certain portions of the media file. Disclosed herein, security policy tagging is provided that supports a logically nested or hierarchical structure. Tags may be time- and/or event-altered, such as when a user who is denied access at one point in time may be granted access at a later point in time. The need to amend the security policy based upon the passage of time is reduced or eliminated as portions, or sub-portions, of a media file that may be selectively tagged with security tags may be presented or downloaded based upon the security policy. The a security policy may incorporate rules that change permissions upon the passage of time or the occurrence of an event, without requiring the modification of the presentation, the security tags of the presentation portion, or the security tag associated with a parent portion of the presentation or the presentation itself.Type: GrantFiled: August 11, 2015Date of Patent: July 11, 2017Assignee: Avaya Inc.Inventors: Ajita John, Seamus Hayes, John Rix, Adrian Ryan, Samuel Fisher, David Skiba
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Publication number: 20170109351Abstract: Tagging media streams allows topics and other items of interest to be readily identified. As provided herein, stateful tags are provided, which comprise a value determined from a link to another data source, such as a calendar, inventory, accounting, project management, or other application. Media streams, such as audio/video confines, may be tagged with stateful tags to identify items of interest and comprise a value that is dynamically determined. Subsequent playback of the media streams allows the stateful tags to be presented as comprising a then-current or other value, which may have changed since the time of the media stream's creation.Type: ApplicationFiled: October 16, 2015Publication date: April 20, 2017Inventors: Ajita John, Seamus Hayes, John Rix, Adrian Ryan, Samuel Fisher, David Skiba
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Publication number: 20170048275Abstract: Media files are often tagged, such as by XML or other tagging paradigms, in order to indicate aspects of certain portions of the media file. Disclosed herein, security policy tagging is provided that supports a logically nested or hierarchical structure. Tags may be time- and/or event-altered, such as when a user who is denied access at one point in time may be granted access at a later point in time. The need to amend the security policy based upon the passage of time is reduced or eliminated as portions, or sub-portions, of a media file that may be selectively tagged with security tags may be presented or downloaded based upon the security policy. The a security policy may incorporate rules that change permissions upon the passage of time or the occurrence of an event, without requiring the modification of the presentation, the security tags of the presentation portion, or the security tag associated with a parent portion of the presentation or the presentation itself.Type: ApplicationFiled: August 11, 2015Publication date: February 16, 2017Inventors: Ajita John, Seamus Hayes, John Rix, Adrian Ryan, Samuel Fisher, David Skiba
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Publication number: 20160379151Abstract: A computing system to manage one or more communication sessions is disclosed. The computing system includes an input module to receive at least one subscription request from at least one resource, wherein the at least one subscription request comprises a subscription criteria. The system further includes a monitoring module to monitor the one or more communication sessions to generate one or more data metrics based on the subscription criteria. The system further includes a report generation module to analyze the one or more generated data metrics to generate one or more subscription reports. The system further includes a notification module to generate one or more notifications based on the one or more generated subscription reports.Type: ApplicationFiled: June 27, 2015Publication date: December 29, 2016Inventors: William Meaney, Dara Geary, Adrian Ryan, Edel Kelly
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Publication number: 20160277576Abstract: System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code.Type: ApplicationFiled: March 20, 2015Publication date: September 22, 2016Inventors: Adrian Ryan, Dara Geary, William Meaney, Patrick Crowley, Edel Kelly
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Publication number: 20120193070Abstract: A drinkware conditioner includes a base having a closed bottom, an open top, and an internal air channel having intake and exhaust ports, with the base being, formed of an air-tight material, and adapted to a receive a drinkware; and a holder adapted to hold the base in a fixed position. The intake port receives and directs at least a portion of the stream of air across the drinkware such that heat is exchanged between the stream of air and the drinkware, and the exhaust port directs the stream of air outwardly from the air channel.Type: ApplicationFiled: February 1, 2011Publication date: August 2, 2012Inventors: Adrian Ryan Lynn, Carla Patricia Masse