Patents by Inventor ALAN DAWKUAN HWANG

ALAN DAWKUAN HWANG has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20220161425
    Abstract: Architectures and techniques to control heterogeneous teams of robots. Input is received from a remote device with a control platform. The control platform provides a control mechanism for a team of heterogenous robots having at least two different control structures. Control signals are generated for at least two different types of robots communicatively coupled with the control platform. A first type of robot is independent of a second type of robot and the first and second type of robot have different control mechanisms. The first type of robot receives a request for an item to be delivered. At least one of the first type of robot operates to identify the item and to move the item to an intermediate location and to generate a request to at least one of the second type of robot. At least one of the second type of robot operates to move the item from the intermediate location to a new location.
    Type: Application
    Filed: November 30, 2021
    Publication date: May 26, 2022
    Applicant: Salesforce.com, inc.
    Inventors: Reid Carlberg, Heather Dykstra, Philippe Ozil, Alan Dawkuan Hwang, Cody Henshaw
  • Patent number: 11235460
    Abstract: Architectures and techniques to control heterogeneous teams of robots. Input is received from a remote device with a control platform. The control platform provides a control mechanism for a team of heterogenous robots having at least two different control structures. Control signals are generated for at least two different types of robots communicatively coupled with the control platform. A first type of robot is independent of a second type of robot and the first and second type of robot have different control mechanisms. The first type of robot receives a request for an item to be delivered. At least one of the first type of robot operates to identify the item and to move the item to an intermediate location and to generate a request to at least one of the second type of robot. At least one of the second type of robot operates to move the item from the intermediate location to a new location.
    Type: Grant
    Filed: January 31, 2019
    Date of Patent: February 1, 2022
    Assignee: salesforce.com, Inc.
    Inventors: Reid Carlberg, Heather Dykstra, Philippe Ozil, Alan Dawkuan Hwang, Cody Henshaw
  • Patent number: 10873667
    Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
    Type: Grant
    Filed: March 19, 2020
    Date of Patent: December 22, 2020
    Assignee: Salesforce.com, inc.
    Inventors: Youngjun Kwak, Alan Dawkuan Hwang, Cody Henshaw
  • Publication number: 20200220978
    Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
    Type: Application
    Filed: March 19, 2020
    Publication date: July 9, 2020
    Inventors: Youngjun Kwak, Alan Dawkuan Hwang, Cody Henshaw
  • Patent number: 10609140
    Abstract: Computing systems, database systems, and related methods are provided for supporting dynamic resources. One exemplary method involves a resource server identifying a reference to an external source within a resource obtained from a resource database, retrieving data residing at the external source from a network using the reference, and generating a graphical representation of the resource at a client device communicatively coupled to the network. The graphical representation of the resource includes a graphical representation of the retrieved data at a location within the graphical representation of the resource corresponding to a location of the reference within the resource.
    Type: Grant
    Filed: August 28, 2017
    Date of Patent: March 31, 2020
    Assignee: salesforce.com, inc.
    Inventors: Darshil Vipul Vora, Youngjun Kwak, Alan Dawkuan Hwang, Alex Mastrodonato, Paul Korpi
  • Publication number: 20200094402
    Abstract: Architectures and techniques to control heterogeneous teams of robots. Input is received from a remote device with a control platform. The control platform provides a control mechanism for a team of heterogenous robots having at least two different control structures. Control signals are generated for at least two different types of robots communicatively coupled with the control platform. A first type of robot is independent of a second type of robot and the first and second type of robot have different control mechanisms. The first type of robot receives a request for an item to be delivered. At least one of the first type of robot operates to identify the item and to move the item to an intermediate location and to generate a request to at least one of the second type of robot. At least one of the second type of robot operates to move the item from the intermediate location to a new location.
    Type: Application
    Filed: January 31, 2019
    Publication date: March 26, 2020
    Inventors: Reid Carlberg, Heather Dykstra, Philippe Ozil, Alan Dawkuan Hwang, Cody Henshaw
  • Patent number: 10601997
    Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
    Type: Grant
    Filed: November 3, 2017
    Date of Patent: March 24, 2020
    Assignee: salesforce.com, inc.
    Inventors: Youngjun Kwak, Alan Dawkuan Hwang, Cody Henshaw
  • Publication number: 20190139057
    Abstract: Sensorized packaging for a retail item includes one or more wireless acceleration, tilt, position or other sensors coupled to a processor to sense changes in position and/or orientation of the item, identify a user device associated with the changes, determine a type of interaction that caused the change, and transmit a signal identifying at least the retail item, the device associated with the change, and the type of interaction. A digital data processor that receives the signal can identify a record associated with the user device and store to that record the object identity and type of interaction.
    Type: Application
    Filed: November 3, 2017
    Publication date: May 9, 2019
    Inventors: Youngjun Kwak, Cody Henshaw, Alan Dawkuan Hwang
  • Publication number: 20190141191
    Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
    Type: Application
    Filed: November 3, 2017
    Publication date: May 9, 2019
    Inventors: Youngjun Kwak, Alan Dawkuan Hwang, Cody Henshaw
  • Publication number: 20190068703
    Abstract: Computing systems, database systems, and related methods are provided for supporting dynamic resources. One exemplary method involves a resource server identifying a reference to an external source within a resource obtained from a resource database, retrieving data residing at the external source from a network using the reference, and generating a graphical representation of the resource at a client device communicatively coupled to the network. The graphical representation of the resource includes a graphical representation of the retrieved data at a location within the graphical representation of the resource corresponding to a location of the reference within the resource.
    Type: Application
    Filed: August 28, 2017
    Publication date: February 28, 2019
    Applicant: salesforce.com, inc.
    Inventors: DARSHIL VIPUL VORA, YOUNGJUN KWAK, ALAN DAWKUAN HWANG, ALEX MASTRODONATO, PAUL KORPI