Patents by Inventor Albert Seeley

Albert Seeley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Testing using asynchronous automated virtual agent behavior
    Patent number: 7822803
    Abstract: A method and computer program product for testing using asynchronous automated virtual agent behavior is presented. A communication including one of a web-based communication and a telephony-based communication is received at a contact center. The communication is responded to by a virtual agent simulating actions of an agent in a coordinated, asynchronous manner. The virtual agent is capable of providing a response to the web-based communication and to the telephony-based communication. At least one parameter of said contact center is measured and the results are presented to a contact center manager.
    Type: Grant
    Filed: June 20, 2005
    Date of Patent: October 26, 2010
    Assignee: Empirix Inc.
    Inventors: Albert Seeley, Richard C. Kuzsma, Jr., Lei Shen, Kevin Sturgeon
  • Testing using asynchronous automated virtual agent behavior
    Publication number: 20060167970
    Abstract: A method and computer program product for testing using asynchronous automated virtual agent behavior is presented. A communication including one of a web-based communication and a telephony-based communication is received at a contact center. The communication is responded to by a virtual agent simulating actions of an agent in a coordinated, asynchronous manner. The virtual agent is capable of providing a response to the web-based communication and to the telephony-based communication. At least one parameter of said contact center is measured and the results are presented to a contact center manager.
    Type: Application
    Filed: June 20, 2005
    Publication date: July 27, 2006
    Inventors: Albert Seeley, Richard Kuzsma, Lei Shen, Kevin Sturgeon
  • Method of generating test scripts for systems having dynamic behavior
    Patent number: 6957420
    Abstract: A method is disclosed for testing applications that include non-deterministic behavior. The presently disclosed method generates test code for testing deterministic behavior of an application. When instances of non-deterministic behavior of the application being tested are encountered, the method provides acceptable alternate behaviors, such that the non-deterministic behavior can be effectively tested. The method may be implemented as a software test tool that utilizes a graphical programming interface to make the test generation simple and easy to use.
    Type: Grant
    Filed: August 30, 2001
    Date of Patent: October 18, 2005
    Assignee: E m pirix Inc.
    Inventors: Wesley C. Hand, Jr., Mark Trumpler, Eric Noorda, Albert Seeley, Kathy Campbell, Nathan W. David, Peter Savage
  • One script test script system and method for testing a contact center voice application
    Publication number: 20040008825
    Abstract: A one script system and method allow for generation of a test script associated with a virtual telephone caller system. The generated test script is generated such that it can be used for two or more of a functional test, a load test, and a monitoring test of the voice functions of a contact center.
    Type: Application
    Filed: June 20, 2003
    Publication date: January 15, 2004
    Inventors: Albert Seeley, Zhongyi Chen, Wesley Hand, Hengli Wang, Douglas Williams
  • Run-time graphical programming tool for testing non-deterministic events
    Publication number: 20030046626
    Abstract: A method is disclosed for testing applications that include non-deterministic behavior. The presently disclosed method generates test code for testing deterministic behavior of an application. When instances of non-deterministic behavior of the application being tested are encountered, the method provides acceptable alternate behaviors, such that the non-deterministic behavior can be effectively tested. The method may be implemented as a software test tool that utilizes a graphical programming interface to make the test generation simple and easy to use.
    Type: Application
    Filed: August 30, 2001
    Publication date: March 6, 2003
    Inventors: Wesley C. Hand, Mark Trumpler, Eric Noorda, Albert Seeley, Kathy Campbell, Nathan W. David, Peter Savage