Abstract: A softphone application is provided that facilitates device switching between devices twinned therewith. In an aspect, a first device employing the softphone application generates a request to switch a media session between a second device and a third device to be between the first device and the third device and the softphone application sends, the request to an application server device associated with a cellular service provider identity. The request comprises a first identifier for the first device, a second identifier for the second device, and a device switch indicator. The request is configured to initiate a switch of the media session to being between the first device and the third device based on a determination that the first device and the second device are associated with a common mobile subscriber identity registered for an account associated with the cellular service provider identity.

Abstract: A softphone application is provided that facilitates device switching between devices twinned therewith. In an aspect, a first device employing the softphone application generates a request to switch a media session between a second device and a third device to be between the first device and the third device and the softphone application sends, the request to an application server device associated with a cellular service provider identity. The request comprises a first identifier for the first device, a second identifier for the second device, and a device switch indicator. The request is configured to initiate a switch of the media session to being between the first device and the third device based on a determination that the first device and the second device are associated with a common mobile subscriber identity registered for an account associated with the cellular service provider identity.

Abstract: In one embodiment, a method for managing a Voice over IP (VoIP) network includes collecting a first set of data from a first source of network performance management data, each data item in the first set of data corresponding to a call made using the VoIP network; collecting a second set of data from a second source of network performance management data, each data item in the second set of data corresponding to a call made using the VoIP network and being of a different type than the first set of data; correlating the first set of data and the second set of data such that a data item from the first set of data is matched with a data item from the second set of data that corresponds to a common call made over the VoIP network; and outputting a performance report based on the correlating.

Abstract: A method and apparatus that employ the use of CDRs to effectively monitor and proactively respond to network or service events that impact performance within a network are disclosed. For example, the method receives a plurality of call detail records (CDRs), wherein each of the plurality of call detail records comprises a plurality of fields. The method determines a n-field rule signature from each of the call detail records (CDRs), and analyzes the n-field rule signatures from the plurality of call detail records (CDRs) for detecting at least one network performance problem.

Abstract: In one embodiment, a method for managing a Voice over IP (VoIP) network includes collecting a first set of data from a first source of network performance management data, each data item in the first set of data corresponding to a call made using the VoIP network; collecting a second set of data from a second source of network performance management data, each data item in the second set of data corresponding to a call made using the VoIP network and being of a different type than the first set of data; correlating the first set of data and the second set of data such that a data item from the first set of data is matched with a data item from the second set of data that corresponds to a common call made over the VoIP network; and outputting a performance report based on the correlating.

Abstract: A method and apparatus that employ the use of CDRs to effectively monitor and proactively respond to network or service events that impact performance within a network are disclosed. For example, the method receives a plurality of call detail records (CDRs), wherein each of the plurality of call detail records comprises a plurality of fields. The method determines a n-field rule signature from each of the call detail records (CDRs), and analyzes the n-field rule signatures from the plurality of call detail records (CDRs) for detecting at least one network performance problem.